casino.com

 Key Rating: 4.1

Key Rating4.14

Section Ratings:

Ownership and Associations4.79

Software Providers4.41

Games and House Advantage3.93

Promotions and Bonuses3.58

Countries and Languages4.42

Banking and Payouts3.07

Contacts and Support4.73

Supervising Authorities4.11

Standings at Gambling Portals3.34

Player Experiences2.77

  (United States: Virginia is not allowed. See the list of 151 casinos accepting United States: Virginia United States: Virginia)
 
  • + 4 Other Software
  • NO VA
    Players residing in United States: Virginia are not accepted.
  • 100%
    $100
    Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:305
    Table Games:16
    Video Poker:8
    Arcade and Variety:29
    Game Variety
  • Mid-Slow Pay
    Estimated payout time is 6 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authority
  • Dispute resolver
 
 
casino.com Review — Main Takes
Casino.com has solid licenses, positive reviews from major gambling portals, a supportive staff and a decent selection of exciting games. Here are key features worth knowing about it:
  • Multiple Languages
    There are over 20 languages supported, including major European ones and those convenient for users in Malaysia and a few other Asian countries, Scandinavia and more.
  • Versatile Depositing Options
    Payment options include both major systems and cards, as well as national systems for Italy, Scandinavia, Russia, Germany, Austria, Australia, and Brazil, just to name a few.
  • Only One Software Provider
    Fans of Playtech will appreciate the fact that it is the only software provider that powers the library.
  • Different Bonuses
    There is a selection of deals for newly registered and already existing active accounts.
  • Versatile Entertainment
    Even though it is powered by only one software provider, this brand offers a sufficient selection of every type of game classification.
  • Instant Experience
    In addition to downloadable software, online play from the browser is possible for desktops and mobile devices.
 
General Information
Section Rating: 4.5  
 

Main

Associated Companies
Owned by Mansion Group
Operated by ONISAC Ltd
Affiliate Program
Mansion Affiliates  
Licensed in
Gibraltar, United Kingdom
Year Established
1997 

Associated Casinos

Average rating
3.42
Partner Casino Restrictions
No restrictions

Additional Betting Options

  • None

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United States: Virginia

Registration RestrictionsUnited States
United States

Our Take

Casino.com was launched in 1997. It is licensed and regulated by the United Kingdom Gambling Commission and by the government of Gibraltar. Among the associated titles are Mansion and Slots Heaven. This operator specializes in numerous entertainment varieties, such as slots, games, and live dealer.

The managing company of the network is the Mansion Group. With over a decade of experience in online gambling, it offers high-quality gaming products and follows the laws and regulations of the Gibraltar license.

The reviewed website has a broad selection of languages for its content and games. There are language adaptations that are convenient for gamers in Malaysia, plus such variants as Arabic, Bulgarian, Estonian, German, Norwegian, Italian, Turkish, Russian, Dutch and Chinese.

Most of the incoming traffic is registered from users of AU, NZ, South Africa, Italy and the Netherlands. There is a separate Deutschland subdomain for Germany.

The homepage lists the promotions, popular games, newest releases and pending progressive jackpots. The desktop mode does not function with responsive design, as there is a separately developed mobile subdomain, as well as an app for Android, iPad and iPhone.

All entertainment can be accessed either through the download version, or instant play from the browser. Most games are also available in free play mode for fun. To bet real money and get all the perks of login, a newbie must click on the “Join Now” button. Everyone is required to submit their personal information, country of residence, phone number and e-mail, as well as their address and banking details. The registration process is fast and standard, and should not take too much time.

Contacts and Support

General

Current Casino Time21:03 (UTC+0)

Live chatYes

24/7 supportYes

Website FAQsYes

Phone

International+350-2004-4793

UK+44-808-238-6049

Canada US

Other countries Australia, Denmark, Finland, France, Germany, Greece, Italy, Norway, South Africa, Sweden

General emailSend an Email

Feedback FormLeave Feedback

VIP email None

Other emailSend an Email

Fax

InternationalUnknown

UK+44-208-166-1325

Canada USUnknown

Other countries Unknown

Mail Adress

TitleCasino.com Member Service

Street & NumberPO Box 1240

CityGibraltar

CountryGibraltar

Post CodeUnknown

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints may be resolved by IBAS

Licensing Authority

Location United Kingdom

License Name Gambling Commission

Complain via Website Form

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Complaints Accepted


Other Organizations None

Gambling Portals 

Latestcasinobonuses Representative

Casinomeister PAB

Askgamblers Representative

Other

Facebook Active Page with Rep

 
Banking and Payouts
Section Rating: 3.1  
 

Payout Times

Advertised payout time

To e-wallets  from 5 to 6 Business days

By cheque from 10 to 25 Business days

Of that, reversal period 4 days

Reported payout time

For this casino from 1 to 45 days, median is 6 days

For all associated casinos from 1 to 45 days, median is 5 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 22 days, best guess 6 days

Non-payment risk  5%

Limits

Max cashout one time 15000

Max cashout monthly 15000

Withdrawal Max Max monthly cashout for VIP players 50000 USD 

Withdrawal Min Min withdrawal is10 USD for NETeller, Skrill, Webmoney; 50 USD for Bank Transfer and Bank Draft; 20 USD for all other withdrawal methods 

Our Take

Clients can deposit with a variety of cards, such as internationally accepted Visa, Maestro, and MasterCard, as well as virtual Entropay, and Italian Postepay and Kalibra. In terms of available e-wallets, there are Ecopayz, PayPal, Neteller, and Skrill, and such locally targeted systems as Moneta.ru, QIWI, and Webmoney for Russia, as well as DineroMail for Latin America.

There is also the possibility to use prepaid Paysafecard, Swiff, TicketPremium, and the Hungarian alteration called Abaqoos. Bank transfer methods include Przelewy24 for Poland, iDeal for Netherlands, Sofort and GiroPay for Germany, Euteller and Trustly for Scandinavia, POLi for Australia, Lobanet for Brazil and EPS for Austria, as well as UseMyFunds, ENVOY, IDebit, InstaDebit и Citadel Commerce. From mobile devices, owners of smartphones and tablets can pay via PugglePay. Bank checks can be used for cash outs.

The selection of available currencies is also impressive. It includes the American dollar, Euro, British pound, Australian and Canadian dollar, Swiss franc, Danish, Norwegian and Swedish krona, Hong Kong dollar, Japanese yen, New Zealand dollar, and South African rand.

As for the withdrawal review, minimum cash outs start at 10 USD for certain e-wallets, 50 USD for bank transfers, and 20 USD for other methods. The advertised payout time ranges from five to six days for e-wallets, and from 10 to 25 days by bank check. On average, winners receive their payouts within six days. The estimated non-payment risk is low – only 5%.

The withdrawal policy allows no more than 15,000 USD per month, which is considered quite a low limit for the industry.

Fees

Player Activity Deposit must be played through the 1 times to avoid unspecified fee
Account inactivity for 180 days may result in fees

Other

 
Web Reputation
Section Rating: 3.1  
 

Player Experience Summary 

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusNot Listed
Latest Casino Bonuses StatusNo Status
Online Casino City StatusFeatured
Casinolistings StatusNo Status

Our Take

By the time this review was being published, the rating at Askgamblers was six out of ten, the platform was ranked four out of five at LCB, as well as five out of ten at the POGG Rating. It is listed as Featured at the Online Casino City gambling portal.

As to the review from players, only 31% of the feedback is positive, while 56% are complaints. Out of all of those who submitted claims, 21% received their payouts within three days, and about 57% had to wait for withdrawals from four to nine days.

Half of the stated issues are successfully solved by the support desk, which is available via 24/7 live chat, phone and e-mail. Conflicts may also be resolved by the IBAS, which is the supervising authority.

 
Promotions and Bonuses
Section Rating: 3.6  
 
 
*Total Bonus:  $500
+200 extra spins
 
 

Key Facts - casino.com Bonus Review

  • Bonus Codes: Promo codes are not required for the first deposit bonus, which is available online after making the deposit. For all other promotions, codes can be copied from the chart above.
  • No-Deposit Bonus: This one may be available among other deals, based on the history of previous promotions.
  • Game Contribution: Usually slot machines and arcades contribute 100%, while table games count anywhere from 5% to 25% towards wagering requirements, and video poker contributes only 10%.
  • Wagering Requirements: The bonus must be wagered 20x on slots and arcade games, from 80x to 400x on table games, and 200x on video poker.
 

Play-through Requirement and Bonus Structure

  • Welcome Bonus UK 
  • Cashable
  • 100%
  • $100
  • 40XB
  • S
    Slots
    Contribute: 100%
    Wager: 40xB
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 40xB
  • *New Customer Offer. T&C’s Apply. 18+. WINNINGS GIVEN AS BONUS FUNDS. WAGER 20X BEFORE WITHDRAWING. SPINS & BONUS WAGERING ON AGE OF THE GODS SLOT GAMES ONLY. Slot: Age of the Gods. These funds must be wagered 20 times, on Age of the Gods games exclusively, before you're allowed to withdraw your bonus and any winnings. Please note that maximum bet restrictions apply to wagering bonus funds.

  • Welcome Bonus 
  • Cashable
  • 100%
  • $400
  • 40XB
  • S
    Slots
    Contribute: 100%
    Wager: 40xB
    T
    Table Games
    Contribute: 5-25%
    Wager: 160xB to 800xB
    V
    Video Poker
    Contribute: 10%
    Wager: 400xB
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 40xB

Our Take

Among the promo offers are extra spins, weekly and monthly bonuses, welcome deals, loyalty points, a VIP program for active regulars, and no deposit bonuses for referring a friend to play.

Active members can advance through the VIP Program by collecting loyalty points. These allow members to get access to the Bronze, Silver, Gold, and VIP statuses, which come with their own benefits. The managers can also send personal invitations to those who deserve the VIP Elite status.

 
Games and Software
Section Rating: 4.2  
 

Downloadable Software

Provider Playtech
Popularity 1 (used by 47 out of 899 casinos)
Game Speed  Medium (BlackJack 16 hpm, Roulette 26 spm, Videoslots 20 spm)
PC Performance  Heavy (CPU 20%, Ram 500MB, HDD 3500MB)
Number of games 255 (Slots: 140, Video Poker: 13, Table Games: 45, Arcade and Variety: 57)

Instant-Play Software

ProvidersTotal
Playtech Playtech 314
IGT IGT 2
Blueprint Gaming Blueprint Gaming ?
Show all Providers
Total316

Mobile Software

Mobile Version Available

Popular Games on casino.com

 

Our Take

There are about 250 games, which is slightly above average, given that this place to bet and win is powered by one software provider – Playtech. Entertainment comes in all types. Arcade games are represented by a decent selection of scratch cards, high low, keno, and classic arcades. Among table games, there are many different blackjack variations. The live dealer is also provided by Playtech.

Games are located in one lobby with a detailed breakdown of subcategories:

  • Arcade games, including keno, bingo and scratch cards.

  • Online blackjack, with such its variations as 21 Duel, Surrender, Switch, Double Attack, Progressive, and a few more.

  • Craps.

  • Online roulette, where stakes are accepted on 3D, American, European, French, Marvel, Mini, Multi Wheel, Multiplayer, Pro, and several other modifications.

  • Slots, such as Desert Treasure, Alien Hunter, Dolphin Cash, Halloween Fortune and more. Most of the games in this section can be played in the free slots mode.

  • Video poker, with Aces and Faces, Joker Poker, 10’s or Better, Deuces Wild and more.

  • Live dealer, including roulette and blackjack