casino.com

Key Rating

4.1/5

Key Rating

4.11

Section Rating

Ownership and Associations

4.79

Software Providers

4.38

Games and House Advantage

3.8

Promotions and Bonuses

3.58

Countries and Languages

4.42

Banking and Payouts

3.07

Contacts and Support

4.73

Supervising Authorities

4.11

Standings at Gambling Portals

3.34

Player Experiences

2.51
(United States: Virginia is not allowed. See the list of 182 casinos accepting United States: Virginia)

Supervision

  • SUPERVISION
  • Dispute resolver

casino.com Review — Main Takes

Casino.com has solid licenses, positive reviews from major gambling portals, a supportive staff and a decent selection of exciting games. Here are key features worth knowing about it:

  • Multiple Languages

    There are over 20 languages supported, including major European ones and those convenient for users in Malaysia and a few other Asian countries, Scandinavia and more.

  • Versatile Depositing Options

    Payment options include both major systems and cards, as well as national systems for Italy, Scandinavia, Russia, Germany, Austria, Australia, and Brazil, just to name a few.

  • Only One Software Provider

    Fans of Playtech will appreciate the fact that it is the only software provider that powers the library.

  • Different Bonuses

    There is a selection of deals for newly registered and already existing active accounts.

  • Versatile Entertainment

    Even though it is powered by only one software provider, this brand offers a sufficient selection of every type of game classification.

  • Instant Experience

    In addition to downloadable software, online play from the browser is possible for desktops and mobile devices.

Latest casino news

General Information
Section Rating  

4.5 /5

Main

Associated Companies

Owned by

Mansion Group

Operated by

ONISAC Ltd
Affiliate Program
Mansion Affiliates
Licensed in
Gibraltar, United Kingdom
Year Established
1997 

Associated Casinos

Titles
Average rating
3.42

Additional Betting Options

Associated Companies
  • None

Country Limitations for United States: Virginia

Registration Restrictions

United States

Targeted Countries

Contacts and Support

Current Casino Time

19:47 (UTC+0)

Live chat

Yes

24/7 support

Yes

Website FAQs

Yes

Email

General email

Send an Email

Feedback Form

Leave Feedback

VIP email

None

Other email

Send an Email

Phone

International

+350-2004-4793

UK

+44-808-238-6049

Canada US

Other countries

Australia, Denmark, Finland, France, Germany, Greece, Italy, Norway, South Africa, Sweden

Fax

International

Unknown

UK

+44-208-166-1325

Canada US

Unknown

Other countries

Unknown

Mail Adress

Title

Casino.com Member Service

Street & Number

PO Box 1240

City

Gibraltar

Country

Gibraltar

Post Code

Unknown

Complaints Handling Procedure

Procedure

Complaints may be resolved by IBAS

Social Media

Casino accounts

Licensing Authority

Location

United Kingdom

License Name

Gambling Commission

Complain

via Website Form

Postal Address
Title

Legal Gambling Commission

Street & Number

Victoria Square House, ,Victoria Square

City

Birmingham

Country

United Kingdom

Postcode

B2 4BP

Phone

None

Fax

None

Email

notify@gamblingcommission.gov.uk

Web Site

http://www.gamblingcommission.gov.uk/

Note
None

Supervising Organizations

eCOGRA

Not Accepted

IBAS

Complaints Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Representative

Casinomeister

PAB

Askgamblers

Representative

Other

Our Take

Casino.com was launched in 1997. It is licensed and regulated by the United Kingdom Gambling Commission and by the government of Gibraltar. Among the associated titles are Mansion and Slots Heaven. This operator specializes in numerous entertainment varieties, such as slots, games, and live dealer.

The managing company of the network is the Mansion Group. With over a decade of experience in online gambling, it offers high-quality gaming products and follows the laws and regulations of the Gibraltar license.

The reviewed website has a broad selection of languages for its content and games. There are language adaptations that are convenient for gamers in Malaysia, plus such variants as Arabic, Bulgarian, Estonian, German, Norwegian, Italian, Turkish, Russian, Dutch and Chinese.

Most of the incoming traffic is registered from users of AU, NZ, South Africa, Italy and the Netherlands. There is a separate Deutschland subdomain for Germany.

The homepage lists the promotions, popular games, newest releases and pending progressive jackpots. The desktop mode does not function with responsive design, as there is a separately developed mobile subdomain, as well as an app for Android, iPad and iPhone.

All entertainment can be accessed either through the download version, or instant play from the browser. Most games are also available in free play mode for fun. To bet real money and get all the perks of login, a newbie must click on the “Join Now” button. Everyone is required to submit their personal information, country of residence, phone number and e-mail, as well as their address and banking details. The registration process is fast and standard, and should not take too much time.

Banking and Payouts
Section Rating  

3.1 /5

Payment Methods for United States: Virginia

Bank Transfer
Voucher
EWallet
Credit Card
Currencies
CAD, DKK, EUR, NOK, ZAR, GBP, USD, AUD, NZD, JPY, HKD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 5 to 6 Business days
By cheque
from 10 to 25 Business days
Of that, reversal period

4 days

Reported payout time
For this casino
from 1 to 45 days, median is 6 days
For all associated casinos

from 1 to 45 days, median is 5 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 1 to 22 days, best guess 6 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
5%

Limits

Max cashout one time

15000

Max cashout monthly

15000

Withdrawal Max

Max monthly cashout for VIP players 50000 USD

Withdrawal Min

Min withdrawal is10 USD for NETeller, Skrill, Webmoney; 50 USD for Bank Transfer and Bank Draft; 20 USD for all other withdrawal methods

Fees

Player Activity

Deposit must be played through the 1 times to avoid unspecified fee
Account inactivity for 180 days may result in fees

Our Take

Clients can deposit with a variety of cards, such as internationally accepted Visa, Maestro, and MasterCard, as well as virtual Entropay, and Italian Postepay and Kalibra. In terms of available e-wallets, there are Ecopayz, PayPal, Neteller, and Skrill, and such locally targeted systems as Moneta.ru, QIWI, and Webmoney for Russia, as well as DineroMail for Latin America.

There is also the possibility to use prepaid Paysafecard, Swiff, TicketPremium, and the Hungarian alteration called Abaqoos. Bank transfer methods include Przelewy24 for Poland, iDeal for Netherlands, Sofort and GiroPay for Germany, Euteller and Trustly for Scandinavia, POLi for Australia, Lobanet for Brazil and EPS for Austria, as well as UseMyFunds, ENVOY, IDebit, InstaDebit и Citadel Commerce. From mobile devices, owners of smartphones and tablets can pay via PugglePay. Bank checks can be used for cash outs.

The selection of available currencies is also impressive. It includes the American dollar, Euro, British pound, Australian and Canadian dollar, Swiss franc, Danish, Norwegian and Swedish krona, Hong Kong dollar, Japanese yen, New Zealand dollar, and South African rand.

As for the withdrawal review, minimum cash outs start at 10 USD for certain e-wallets, 50 USD for bank transfers, and 20 USD for other methods. The advertised payout time ranges from five to six days for e-wallets, and from 10 to 25 days by bank check. On average, winners receive their payouts within six days. The estimated non-payment risk is low – only 5%.

The withdrawal policy allows no more than 15,000 USD per month, which is considered quite a low limit for the industry.

Web Reputation
Section Rating  

2.9 /5

Gambling Portal Ratings

LCB
3.75
Askgamblers Casino
4.25
ThePOGG
5.2

Gambling Portal Statuses

LCB

No Status

Askgamblers

No Status

Casinomeister

Not Listed

Online Casino City

Featured

Our Take

By the time this review was being published, the rating at Askgamblers was six out of ten, the platform was ranked four out of five at LCB, as well as five out of ten at the POGG Rating. It is listed as Featured at the Online Casino City gambling portal.

As to the review from players, only 31% of the feedback is positive, while 56% are complaints. Out of all of those who submitted claims, 21% received their payouts within three days, and about 57% had to wait for withdrawals from four to nine days.

Half of the stated issues are successfully solved by the support desk, which is available via 24/7 live chat, phone and e-mail. Conflicts may also be resolved by the IBAS, which is the supervising authority.

Promotions and Bonuses
Section Rating  

3.6 /5

Key Facts - casino.com Bonus Review

  • Bonus Codes:

    Promo codes are not required for the first deposit bonus, which is available online after making the deposit. For all other promotions, codes can be copied from the chart above.

  • No-Deposit Bonus:

    This one may be available among other deals, based on the history of previous promotions.

  • Game Contribution:

    Usually slot machines and arcades contribute 100%, while table games count anywhere from 5% to 25% towards wagering requirements, and video poker contributes only 10%.

  • Wagering Requirements:

    The bonus must be wagered 20x on slots and arcade games, from 80x to 400x on table games, and 200x on video poker.

Play-through Requirement and Bonus Structure

Info

Welcome Bonus UK

First Deposit Welcome Bonus - Option 1

+200 extra spins on any Age of the Gods slot games;
Bonus Betting limits: Slots - £5 All other games – 10% of bonus amount

  • 100%
  • $ 100
  • 40XB
Bonus Code

No bonus code required.

Redemption Procedure: Claiming online after deposit

*New Customer Offer. T&C’s Apply. 18+. WINNINGS GIVEN AS BONUS FUNDS. WAGER 20X BEFORE WITHDRAWING. SPINS & BONUS WAGERING ON AGE OF THE GODS SLOT GAMES ONLY. Slot: Age of the Gods. These funds must be wagered 20 times, on Age of the Gods games exclusively, before you're allowed to withdraw your bonus and any winnings. Please note that maximum bet restrictions apply to wagering bonus funds.

Info

Welcome Bonus

  • 100%
  • $ 400
  • 40XB
Bonus Code

No bonus code required.

Redemption Procedure: Claiming online after deposit

Info

Gold Card Happy Hour

Special

Live Blackjack tables only
Two Gold Cards will be shuffled into each new shoe. If you are dealt a Gold Card you will receive 100% of your initial stak

  • 100%
  • $ 5000
  • 40XB
Bonus Code

No bonus code required.

Our Take

Among the promo offers are extra spins, weekly and monthly bonuses, welcome deals, loyalty points, a VIP program for active regulars, and no deposit bonuses for referring a friend to play.

Active members can advance through the VIP Program by collecting loyalty points. These allow members to get access to the Bronze, Silver, Gold, and VIP statuses, which come with their own benefits. The managers can also send personal invitations to those who deserve the VIP Elite status.

Games and Software
Section Rating  

4.1 /5

Downloadable Software

Provider

Playtech

Popularity

1 (used by 37 out of 1070 casinos)

Game Speed

Medium (BlackJack 16 hpm, Roulette 26 spm, Videoslots 20 spm)

PC Performance

Heavy (CPU 20%, Ram 500MB, HDD 3500MB)

Number of games

255 (Slots: 140, Video Poker: 13, Table Games: 45, Arcade and Variety: 57)

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Playtech 314
IGT 2
Blueprint Gaming ?
Show all Providers
Sub Total316

Software

Supported Softwares
Android IOS Windows

Popular Games on casino.com

Our Take

There are about 250 games, which is slightly above average, given that this place to bet and win is powered by one software provider – Playtech. Entertainment comes in all types. Arcade games are represented by a decent selection of scratch cards, high low, keno, and classic arcades. Among table games, there are many different blackjack variations. The live dealer is also provided by Playtech.

Games are located in one lobby with a detailed breakdown of subcategories:

  • Arcade games, including keno, bingo and scratch cards.

  • Online blackjack, with such its variations as 21 Duel, Surrender, Switch, Double Attack, Progressive, and a few more.

  • Craps.

  • Online roulette, where stakes are accepted on 3D, American, European, French, Marvel, Mini, Multi Wheel, Multiplayer, Pro, and several other modifications.

  • Slots, such as Desert Treasure, Alien Hunter, Dolphin Cash, Halloween Fortune and more. Most of the games in this section can be played in the free slots mode.

  • Video poker, with Aces and Faces, Joker Poker, 10’s or Better, Deuces Wild and more.

  • Live dealer, including roulette and blackjack