Grand Hotel Casino

 Key Rating: 3.7

Key Rating3.65

Section Ratings:

Ownership and Associations4.37

Software Providers3.52

Games and House Advantage5

Promotions and Bonuses3.21

Countries and Languages2.45

Banking and Payouts3.75

Contacts and Support4.49

Supervising Authorities3.9

Standings at Gambling Portals4.51

Player Experiences3.59

  (United States: Virginia is not allowed. See the list of 164 casinos accepting United States: Virginia United States: Virginia)
  • Software
  • NO VA
    Players residing in United States: Virginia are not accepted.
  • 100%

    Welcome bonus. Click the icon to claim.

  • Slots:469
    Table Games:18
    Video Poker:16
    Arcade and Variety:25
    Game Variety
  • Fast Pay
    Estimated payout time is 3 days. Click the icon for more details.
  • Supported
  • No Live
    Live dealer games are not available. Click the icon for more details.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
  • Licensing authority
  • Dispute resolver
Grand Hotel Casino Review — Main Takes
Grand Hotel Casino’s online services are inspired by the special treatment that is given to guests in high-class hotels. But apart from a shiny dream theme, here are a few other vital facts that every player should know about this operator:
  • It Has Easy Banking
    Depositing money should not be a problem with the big selection of payment options, both international and local, that is provided by the cashier.
  • It Allows Choice
    Everyone can select their preferred gaming mode: instant or download.
  • It Is Customer Oriented
    More than half of the feedback submitted to the gaming forums is positive due to the high-quality services provided by the support desk.
  • It Is Powered by Microgaming
    This is a reputable and award-winning software developer.
  • It Has a Variety of Entertainment
    Games include all types, and each cohort is represented with a variety of options.
  • It Is Not Mobile
    For a version for portable devices, owners of smartphones and tablets should visit any other sister website on the network.
General Information
Section Rating: 4.3  


Associated Companies
Owned by Casino Rewards
(Apollo Entertainment Limited)
Affiliate Program
Rewards Affiliates  
Licensed in
Year Established

Additional Betting Options

  • None

Languages Supported

Casino Web Site English

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United States: Virginia

Registration RestrictionsUnited States
United States

Our Take

Grand Hotel Casino has been operating online since 2001. It offers a number of popular services under the gaming license issued by Malta and UKGC. The owner is the famous Casino Rewards group, which manages a total of 20+ titles. All of them are powered by Microgaming, and each offers a unique theme and its own exclusive list of promotions.

In addition, all of the participants of the network are united by the loyalty program, which is available for those registered at more than one of the company’s platforms so that they can accumulate loyalty points in a shared account and take advantage of more loyalty benefits. Clients looking for bonuses can also register at Share, Colosseum, Music Hall, Captain Cooks, Rich Reels, or any of the other group’s options.

The reviewed place to bet and win allows players to switch between three languages: English, German, and Spanish. It is used most often by residents from New Zealand, Romania, Canada, and Russia, and there are also a lot of requests from EU as well as from Australia.

Access to the entertainment is available both online and via the download mode. The installed software, as opposed to the instant play version, provides the complete game library. The selection of releases online is somewhat limited, and a mobile version is not available, so owners of portable devices can scan the network for adaptations for smartphones and tablets.

A login is required to claim bonuses, wager real money, and win. Registration is available both online and during download and installation.

Contacts and Support


Current Casino Time10:17 (UTC+0)

Live chatYes

24/7 supportYes

Website FAQsYes




Canada US+1-866-312-7466

Other countries Germany, Italy

General emailSend an Email

Feedback Form None

VIP email None

Other emailSend an Email




Canada USUnknown

Other countries Unknown

Mail Adress


Street & NumberUnknown



Post CodeUnknown

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints may be resolved by Ecogra

Licensing Authority

Location United Kingdom

License Name Gambling Commission

Complain via Website Form

Show full information

Supervising Organizations

eCOGRA Complaints Accepted  

IBAS Not Accepted

Other Organizations None

Gambling Portals 

Latestcasinobonuses Not represented

Casinomeister PAB

Askgamblers Representative


Facebook Inactive Page

Banking and Payouts
Section Rating: 3.8  

Payment Methods for United States: Virginia

Show all Payment Methods

Currencies CAD, EUR, GBP, USD  

Payout Times

Advertised payout time

To e-wallets  from 3 to 3 Business days

By cheque from 5 to 23 Business days

Of that, reversal period 2 days

Reported payout time

For this casino from 1 to 4 days, median is 3 days

For all associated casinos from 1 to 14 days, median is 3 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 7 days, best guess 3 days

Non-payment risk  1%


Max cashout one time 4000

Max cashout monthly 16000

Withdrawal Min A minimum withdrawal amount limit for DBT and Fedex/Courier checks is 300 USD, for all other methods is 50 USD 

Max cashout details Players who win a sum that is 5 times or more greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of 4,000 USD per week 

Our Take

The minimum deposit is EUR 10, or the equivalent in U.S. and Canadian dollars as well as in British pounds. Clientele can deposit money via Neteller, EcoPayz, and PayPal e-wallets, or those from Russia can use QiWi. Prepaid vouchers include Paysafecard and Neosuf. This last option is convenient for gamblers from Belgium and France. Everyone can also use cards, such as Visa, EntroPay, Maestro, and MasterCard or the Italy-targeted Postepay and Kalibra.

Additionally, offline bank transfer can be selected as well as services that have been developed for specific countries, such as the Scandinavian Euteller and PugglePay or iDeal for the Netherlands. Visitors from the U.S., Canada, Australia, Austria, Portugal, Germany, and Poland will also find several convenient options to choose from.

Withdrawals can also be requested by bank check. No more than EUR 4,000 will be released per day, and the monthly cash-out limit is EUR 16,000, which is considered a low limit. On the other hand, Grand Hotel guarantees a truly low non-payment risk at only 1%. Winners can expect to receive their money in up to three business days.


Player Activity Account inactivity for 90 days may result in fees

Withdrawal Fees  Charges from 25 up to 100 USD apply and will be deducted from player's withdrawals if use mail and courier checks, DBT 


Withdrawals Players that have not previously received withdrawals via these methods will be subject to additional verification checks which may take up to 5-7 working days 

Web Reputation
Section Rating: 4.1  

Player Experience Summary 

Player Experience Details

Show all Feedback

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusGood
Casinomeister StatusAccredited
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take

This is a brand with a good reputation. The review from AskGamblers features the label “Good,” and they rate the location as eight out of ten. The same status of “Good” is granted by CL, which publishes rating of four out of five. LCB also shares the verdict of four out of five, while the POGG Rating states six out of ten; this is the only reviewer that places Grant Hotel onto the warning list.

The feedback from users speaks for itself. More than 80% are satisfied with the received services, software, and helpful support as well as the selection of bonuses. Not a single complaint was submitted recently.

Ways to contact the representatives include 24/7 live chat, e-mail, and phone. The supervising authority is eCOGRA.

Promotions and Bonuses
Section Rating: 3.2  
*Total Bonus:  €560

Key Facts - Grand Hotel Casino Bonus Review

  • Possible Promotions: Sign-up offers, loyalty points, and cash for referring a friend are available among other options.
  • Bonus Codes: After depositing, bonuses are automatically released to the account, and no special codes are required.
  • Cashable: Offers can be converted into cash if the wagering requirements are completed on time.
  • Game Contribution: Slot machines and arcade games contribute 100%, table games count from 2% to 50% toward rollover requirements, and video poker contributes 10%.

Play-through Requirement and Bonus Structure

  • 100% Match Bonus  
  • Cashable
  • 100%
  • 100
  • 60XB
  • S
    Contribute: 100%
    Wager: 60xB
    Table Games
    Contribute: 2-50%
    Wager: 120xB to 3000xB
    Video Poker
    Contribute: 0-10%
    Wager: 600xB to Unlimited
    Arcade and Variety
    Contribute: 100%
    Wager: 60xB
  • 50% Match Bonus  
  • Cashable
  • 50%
  • 150
  • 60XB
  • S
    Contribute: 100%
    Wager: 60xB
    Table Games
    Contribute: 2-50%
    Wager: 120xB to 3000xB
    Video Poker
    Contribute: 0-10%
    Wager: 600xB to Unlimited
    Arcade and Variety
    Contribute: 100%
    Wager: 60xB
  • 30% Match Bonus  
  • Cashable
  • 30%
  • 150
  • 60XB
  • S
    Contribute: 100%
    Wager: 60xB
    Table Games
    Contribute: 2-50%
    Wager: 120xB to 3000xB
    Video Poker
    Contribute: 0-10%
    Wager: 600xB to Unlimited
    Arcade and Variety
    Contribute: 100%
    Wager: 60xB
  • 20% Match Bonus  
  • Cashable
  • 20%
  • 160
  • 60XB
  • S
    Contribute: 100%
    Wager: 60xB
    Table Games
    Contribute: 2-50%
    Wager: 120xB to 3000xB
    Video Poker
    Contribute: 0-10%
    Wager: 600xB to Unlimited
    Arcade and Variety
    Contribute: 100%
    Wager: 60xB

Our Take

Each newbie is greeted with the welcome bonus, which is a package on the first several deposits. The initial one receives a 100% match. The bonus should be wagered 60 times before being cashed out.

Games and Software
Section Rating: 4.3  

Downloadable Software

Provider Microgaming
Popularity 3 (used by 56 out of 965 casinos)
Game Speed  Medium (BlackJack 15 hpm, Roulette 25 spm, Videoslots 27 spm)
PC Performance  Heavy (CPU 20%, Ram 450MB, HDD 500MB)
Number of games 572 (Slots: 429, Video Poker: 58, Table Games: 68, Arcade and Variety: 17)

Instant-Play Software

Microgaming Microgaming 445

Mobile Software

Mobile Version Not Available

Popular Games on Grand Hotel Casino


Our Take

There are about 500 releases from Microgaming within the local library, and most of the collection consists of slot machines of all types, from video slots to classic and progressive entertainment. Among popular creations available to spin and win are Loose Cannon, Munchkins, Mystic Dreams, and Happy Holidays, just to name a few.

There are also plenty of table games, and fans of this cohort can select among several variations of roulette and blackjack as well as bet on baccarat and table pokers. Thus, roulette is represented by American, European, French, Multi-Play, Premier, and Royale variations. Those who prefer blackjack can select among Classic, Atlantic City, Double Exposure, European, and many more.

Other cohorts include video poker, which is available in 16 variations. There are also up to 50 arcades, including scratch cards, vintage poker, and lottery.

All content is located in one lobby, and there is convenient filtering. Gamers can search for entertainment under such categories as video poker, video slots, table play, scratch cards, progressive, and variety.