Grand Hotel Casino

Key Rating

3.7/5

Key Rating

3.66

Section Rating

Ownership and Associations

4.37

Software Providers

3.52

Games and House Advantage

5

Promotions and Bonuses

3.21

Countries and Languages

2.45

Banking and Payouts

3.75

Contacts and Support

4.49

Supervising Authorities

3.9

Standings at Gambling Portals

4.51

Player Experiences

3.62
(United States: Virginia is not allowed. See the list of 189 casinos accepting United States: Virginia)

Supervision

  • SUPERVISION
  • DISPUTES
    LCB.org

Grand Hotel Casino Review — Main Takes

Grand Hotel Casino’s online services are inspired by the special treatment that is given to guests in high-class hotels. But apart from a shiny dream theme, here are a few other vital facts that every player should know about this operator:

  • It Has Easy Banking

    Depositing money should not be a problem with the big selection of payment options, both international and local, that is provided by the cashier.

  • It Allows Choice

    Everyone can select their preferred gaming mode: instant or download.

  • It Is Customer Oriented

    More than half of the feedback submitted to the gaming forums is positive due to the high-quality services provided by the support desk.

  • It Is Powered by Microgaming

    This is a reputable and award-winning software developer.

  • It Has a Variety of Entertainment

    Games include all types, and each cohort is represented with a variety of options.

  • It Is Not Mobile

    For a version for portable devices, owners of smartphones and tablets should visit any other sister website on the network.

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General Information
Section Rating  

4.3 /5

Languages Supported

Casino Web Site
English

Country Limitations for United States: Virginia

Registration Restrictions

United States
United States

Targeted Countries

Targeted Countries
No targeted specified

Contacts and Support

Current Casino Time

08:04 (UTC+0)

Live chat

Yes

24/7 support

Yes

Website FAQs

Yes

Email

General email

Send an Email

Feedback Form

None

VIP email

None

Other email

Send an Email

Phone

International

+1-888-942-7466

UK

+44-800-917-1545

Canada US

+1-866-312-7466

Other countries

Germany, Italy

Complaints Handling Procedure

Procedure

Complaints may be resolved by Ecogra

Social Media

Casino accounts

Licensing Authority

Location

United Kingdom

License Name

Gambling Commission

Complain

via Website Form

Postal Address
Title

Legal Gambling Commission

Street & Number

Victoria Square House, ,Victoria Square

City

Birmingham

Country

United Kingdom

Postcode

B2 4BP

Phone

None

Fax

None

Email

notify@gamblingcommission.gov.uk

Web Site

http://www.gamblingcommission.gov.uk/

Note
None

Supervising Organizations

eCOGRA

Complaints Accepted  

IBAS

Not Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Representative

Casinomeister

PAB

Askgamblers

Representative

Other

Facebook

Inactive Page

Our Take

Grand Hotel Casino has been operating online since 2001. It offers a number of popular services under the gaming license issued by Malta and UKGC. The owner is the famous Casino Rewards group, which manages a total of 20+ titles. All of them are powered by Microgaming, and each offers a unique theme and its own exclusive list of promotions.

In addition, all of the participants of the network are united by the loyalty program, which is available for those registered at more than one of the company’s platforms so that they can accumulate loyalty points in a shared account and take advantage of more loyalty benefits. Clients looking for bonuses can also register at Share, Colosseum, Music Hall, Captain Cooks, Rich Reels, or any of the other group’s options.

The reviewed place to bet and win allows players to switch between three languages: English, German, and Spanish. It is used most often by residents from New Zealand, Romania, Canada, and Russia, and there are also a lot of requests from EU as well as from Australia.

Access to the entertainment is available both online and via the download mode. The installed software, as opposed to the instant play version, provides the complete game library. The selection of releases online is somewhat limited, and a mobile version is not available, so owners of portable devices can scan the network for adaptations for smartphones and tablets.

A login is required to claim bonuses, wager real money, and win. Registration is available both online and during download and installation.

Banking and Payouts
Section Rating  

3.8 /5

Payment Methods for United States: Virginia

Bank Transfer
Voucher
EWallet
Credit Card
Currencies
CAD, EUR, GBP, USD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 3 to 3 Business days
By cheque
from 5 to 23 Business days
Of that, reversal period

2 days

Reported payout time
For this casino
from 1 to 4 days, median is 3 days
For all associated casinos

from 1 to 14 days, median is 3 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 1 to 7 days, best guess 3 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
1%

Limits

Max cashout one time

4000

Max cashout monthly

16000

Withdrawal Min

A minimum withdrawal amount limit for DBT and Fedex/Courier checks is 300 USD, for all other methods is 50 USD

Max cashout details

Players who win a sum that is 5 times or more greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of 4,000 USD per week

Fees

Player Activity

Account inactivity for 90 days may result in fees

Withdrawal Fees

 Charges from 25 up to 100 USD apply and will be deducted from player's withdrawals if use mail and courier checks, DBT

Other

Withdrawals

Players that have not previously received withdrawals via these methods will be subject to additional verification checks which may take up to 5-7 working days

Our Take

The minimum deposit is EUR 10, or the equivalent in U.S. and Canadian dollars as well as in British pounds. Clientele can deposit money via Neteller, EcoPayz, and PayPal e-wallets, or those from Russia can use QiWi. Prepaid vouchers include Paysafecard and Neosuf. This last option is convenient for gamblers from Belgium and France. Everyone can also use cards, such as Visa, EntroPay, Maestro, and MasterCard or the Italy-targeted Postepay and Kalibra.

Additionally, offline bank transfer can be selected as well as services that have been developed for specific countries, such as the Scandinavian Euteller and PugglePay or iDeal for the Netherlands. Visitors from the U.S., Canada, Australia, Austria, Portugal, Germany, and Poland will also find several convenient options to choose from.

Withdrawals can also be requested by bank check. No more than EUR 4,000 will be released per day, and the monthly cash-out limit is EUR 16,000, which is considered a low limit. On the other hand, Grand Hotel guarantees a truly low non-payment risk at only 1%. Winners can expect to receive their money in up to three business days.

Web Reputation
Section Rating  

3.8 /5

Gambling Portal Ratings

LCB
4.2
Askgamblers Casino
3.85
Casinomeister
4.05
ThePOGG
3.23

Gambling Portal Statuses

LCB

No Status

Askgamblers

Good

Casinomeister

Accredited

Online Casino City

No Status

Our Take

This is a brand with a good reputation. The review from AskGamblers features the label “Good,” and they rate the location as eight out of ten. The same status of “Good” is granted by CL, which publishes rating of four out of five. LCB also shares the verdict of four out of five, while the POGG Rating states six out of ten; this is the only reviewer that places Grant Hotel onto the warning list.

The feedback from users speaks for itself. More than 80% are satisfied with the received services, software, and helpful support as well as the selection of bonuses. Not a single complaint was submitted recently.

Ways to contact the representatives include 24/7 live chat, e-mail, and phone. The supervising authority is eCOGRA.

Promotions and Bonuses
Section Rating  

3.2 /5

Key Facts - Grand Hotel Casino Bonus Review

  • Possible Promotions:

    Sign-up offers, loyalty points, and cash for referring a friend are available among other options.

  • Bonus Codes:

    After depositing, bonuses are automatically released to the account, and no special codes are required.

  • Cashable:

    Offers can be converted into cash if the wagering requirements are completed on time.

  • Game Contribution:

    Slot machines and arcade games contribute 100%, table games count from 2% to 50% toward rollover requirements, and video poker contributes 10%.

Play-through Requirement and Bonus Structure

Info
  • 100%
  • € 100
  • 60XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info
  • 50%
  • € 150
  • 60XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info
  • 30%
  • € 150
  • 60XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info
  • 20%
  • € 160
  • 60XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Our Take

Each newbie is greeted with the welcome bonus, which is a package on the first several deposits. The initial one receives a 100% match. The bonus should be wagered 60 times before being cashed out.

Games and Software
Section Rating  

4.3 /5

Downloadable Software

Provider

Microgaming

Popularity

3 (used by 52 out of 1136 casinos)

Game Speed

Medium (BlackJack 15 hpm, Roulette 25 spm, Videoslots 27 spm)

PC Performance

Heavy (CPU 20%, Ram 450MB, HDD 500MB)

Number of games

570 (Slots: 427, Video Poker: 58, Table Games: 68, Arcade and Variety: 17)

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Microgaming 443
Total443

Software

Supported Softwares
Android IOS Windows

Popular Games on Grand Hotel Casino

Our Take

There are about 500 releases from Microgaming within the local library, and most of the collection consists of slot machines of all types, from video slots to classic and progressive entertainment. Among popular creations available to spin and win are Loose Cannon, Munchkins, Mystic Dreams, and Happy Holidays, just to name a few.

There are also plenty of table games, and fans of this cohort can select among several variations of roulette and blackjack as well as bet on baccarat and table pokers. Thus, roulette is represented by American, European, French, Multi-Play, Premier, and Royale variations. Those who prefer blackjack can select among Classic, Atlantic City, Double Exposure, European, and many more.

Other cohorts include video poker, which is available in 16 variations. There are also up to 50 arcades, including scratch cards, vintage poker, and lottery.

All content is located in one lobby, and there is convenient filtering. Gamers can search for entertainment under such categories as video poker, video slots, table play, scratch cards, progressive, and variety.