Players Palace Casino

Key Rating

3.4/5

Key Rating

3.41

Section Rating

Ownership and Associations

4.05

Software Providers

3.52

Games and House Advantage

5

Promotions and Bonuses

3.31

Countries and Languages

3.92

Banking and Payouts

3.75

Contacts and Support

4.42

Supervising Authorities

3.79

Standings at Gambling Portals

4.55

Player Experiences

1.09
(United States: Virginia is not allowed. See the list of 167 casinos accepting United States: Virginia)
  • 100%
    €150

    Welcome bonus. Click the icon to claim.

  • Slots:469
    Table Games:18
    Video Poker:16
    Arcade and Variety:25
  • Estimated payout time is 3 days. Click the icon for more details.
    Live dealer games are not available. Click the icon for more details.
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.

Supervision

Players Palace Casino Review — Main Takes

For almost a decade, the Players Palace Casino has offered a variety of gaming experiences to its loyal audience. The brand has made a name for itself with the following characteristics:

  • Rapid Payouts

    The actual cash-out time matches the advertised one and does not exceed three days. This has been confirmed by comments on forums.

  • Top-Notch Reputation

    Because of the positive feedback, fast payouts, and dependable help desk services, reputable gaming portals have shared high ratings for the services here.

  • Wide Content Range

    The download mode contains about 590 games, and the instant play version covers almost 450 releases, which is above average compared to other locations across the industry.

  • Online & Download Play

    Everyone can play from a desktop using the downloadable software or by launching entertainment instantly from the browser.

  • Supervised Services

    Licensing is provided in Kahnawake and supervision is performed by eCOGRA, which accepts claims if needed.

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General Information
Section Rating  

4.1 /5

Languages Supported

Country Limitations for United States: Virginia

Registration Restrictions

United States
United States

Targeted Countries

Targeted Countries
No targeted specified

Contacts and Support

Current Casino Time

07:26 (UTC+0)

Live chat

Yes

24/7 support

Yes

Website FAQs

Yes

Email

General email

Send an Email

Feedback Form

None

VIP email

None

Other email

Send an Email

Phone

International

+1-888-942-7466

UK

+44-800-917-1545

Canada US

+1-866-312-7466

Other countries

Denmark, Germany

Complaints Handling Procedure

Procedure

Complaints may be resolved by Ecogra

Social Media

Casino accounts

Licensing Authority

Location

Kahnawake

License Name

Kahnawá:ke Gaming Commission

Complain

via Email | via Website Form

Postal Address
Title

Kahnawá:ke Gaming Commission

Street & Number

P.O. Box 1799, Old Malone Highway, Kahnawake Mohawk Territory

City

Quebec

Country

Canada

Postcode

J0L 1B0

Phone

None

Fax

+1- 450-635-1139

Email

None

Web Site

http://www.gamingcommission.ca/

Note
None

Supervising Organizations

eCOGRA

Complaints Accepted  

IBAS

Not Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Not represented

Casinomeister

PAB

Askgamblers

Representative

Other

Facebook

Inactive Page

Our Take

The Players Palace casino was established in 2007, and it is a part of  Casino Rewards. The group was founded in 2000 and has become one of the largest affiliate programs in the industry with almost 15 million players and around 30 associated titles.

The reviewed website is associated with Kingdom, Golden Reef, Music Hall, Vegas Slot, Zodiac, and many others. The services are licensed in Kahnawake and are supervised by eCOGRA.

The operator allows players to play either online or download software. When installing it, users can register and choose from a wide range of Microgaming releases. The Flash version is the alternative to a bit old-school download, but it does provide a slightly smaller amount of games.

Portable adaptation is not available. When searching for the mobile version, owners of smartphones and tablets will be automatically redirected to the sister site—the Luxury mobile casino.

All content and support are provided in English only, which still allows visitors from all over the world to play. Statistically, the majority of incoming traffic is from Austria, the Netherlands, Russia, Romania, and Kazakhstan.

Banking and Payouts
Section Rating  

3.8 /5

Payment Methods for United States: Virginia

Bank Transfer
Voucher
EWallet
Credit Card
Currencies
CAD, EUR, GBP, USD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 3 to 3 Business days
By cheque
from 5 to 23 Business days
Of that, reversal period

2 days

Reported payout time
For this casino
from 2 to 4 days, median is 3 days
For all associated casinos

from 1 to 14 days, median is 3 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 1 to 7 days, best guess 3 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
1%

Limits

Max cashout one time

4000

Max cashout monthly

16000

Withdrawal Min

A minimum withdrawal amount limit for Fedex/Courier checks and DBT is 300 USD, for all other methods is 50USD

Max cashout details

Players who win a sum that is 5 times or more greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of 4,000 USD a week exept progressive wins/payouts

Fees

Player Activity

Account inactivity for 90 days may result in fees

Withdrawal Fees

Following withdrawal charges apply: mail checks - 25 USD, courier checks and DBT - 50 USD

Other

Withdrawals

Players that have not previously received withdrawals via these methods will be subject to additional verification checks which may take up to 5-7 working days

Our Take

This cashier allows users to deposit with offline banking as well as the following systems: Polish Przelewy24, Trustly and Euteller for Scandinavian countries, German SOFORT and Giro Pay, Australian PoLi, Portuguese Multiblanco, and iDEAL for residents of the Netherlands.

International banking options include Citadel Commerce, EPS, and Puggle Pay. The payment methods for cashing out are InstaDebit, check, e-check, and bank transfer.

Everyone can also choose the following e-wallets to receive payouts and make deposits: EcoPayz, Neteller, and PayPal. The Russian e-wallet Qiwi is available for deposits only. In addition, players can deposit and cash out via cards like EnroPay, Visa, Maestro, MasterCard, and Postepay & Kalibra.

The currencies available include Euros, U.S. dollars, Canadian dollars, and GBP. The actual speed of cash-outs is three days as the advertised payout time is three days to e-wallets and from five to 23 days by check.

The maximum one-time withdrawal is EUR 4,000, and the maximum monthly cash-out is EUR 16,000, which is average when compared to standards across the industry.

Web Reputation
Section Rating  

2.8 /5

Gambling Portal Ratings

LCB
3.8
Askgamblers Casino
7.32
Casinomeister
8.1
ThePOGG
6.45

Gambling Portal Statuses

LCB

No Status

Askgamblers

No Status

Casinomeister

Accredited

Online Casino City

No Status

Our Take

This place to bet and win was given seven points on a scale from one to ten from the AskGamblers portal. It also received a four out of five from the CL Rating and three points out of five according to the LCB. Also, the AskGamblers portal has provided it with a status of “Good.”

About 56% of the members’ reviews are positive, with customers mentioning the fast payouts, reliable support services, and large game selection. Only 33% of the reviews are negative because of claims of small bonus amounts. If required, complaints can be solved with the help of eCOGRA.

Promotions and Bonuses
Section Rating  

3.3 /5

Total Bonus

€500

Key Facts - Players Palace Casino Bonus Review

  • Bonus Codes:

    None of the promotions needs a promo code, and bonuses can be received after the registration process has been completed.

  • No-Deposit Bonus:

    The free hour bonus can go up to EUR 100 after being claimed to the newly created account.

  • Game Contribution:

    Slots and arcades count 100% toward wagering requirements, while table games contribute between 2% and 50 %. Video poker games contribute 0–10%.

  • Cashable:

    Each of the bonuses is cashable upon meeting the rollover requirements.

Play-through Requirement and Bonus Structure

Info
  • 100%
  • €150
  • 60XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info
  • 50%
  • €200
  • 60XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info
  • 25%
  • €150
  • 60XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Our Take

Newbies get the welcome bonus of 100% of the first deposit. In addition, they can obtain a no-deposit bonus of EUR 100, which is the maximum amount of winnings that can be transferred to an account.

The free hour no-deposit bonus is valid for seven days from the moment of claiming. The welcome package must be played through 60 times.

Games and Software
Section Rating  

4.3 /5

Downloadable Software

Provider

Microgaming

Popularity

3 (used by 56 out of 972 casinos)

Game Speed 

Medium (BlackJack 15 hpm, Roulette 25 spm, Videoslots 27 spm)

PC Performance 

Heavy (CPU 20%, Ram 450MB, HDD 500MB)

Number of games

574 (Slots: 431, Video Poker: 58, Table Games: 68, Arcade and Variety: 17)

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Microgaming 444
Total444

Software

Supported Softwares
Android IOS Windows

Popular Games on Players Palace Casino

Our Take

The platform features entertainment provided by Microgaming. The majority of the games are slots that cover 3D releases like Tarzan, Dragonz, Jungle Jim, and other slots; progressive titles like Mega Moolah and Major Millions; video slots like Immortal Romance and Bridesmaids; and others.

The library has 16 progressive jackpot games to choose from, including table games, slots, and card games, as well as Jackpot Deuces in addition to the legendary reeled machines.

The lobby offers a decent number of arcades with traditional bingo, scratch cards, keno, and rarer vintage releases. Video poker games contain a classic selection on numerous popular options like Deuces Wild and Aces & Faces. Table games cover traditional roulette and blackjack as well as games like Atlantic City Blackjack and Caribbean Draw Poker. 

This gambling destination has one lobby with the following categories: Video Poker, Table Games, Progressive, Variety, Live, Video Slots, and Scratch Cards.

The downloadable version covers a detailed list of games. For instance, table games are divided into more categories with extras, like Craps, and certain types of poker, like Pai-Gow and Sic-Bo, being added. Slots also have additional categories like Multi-Player Slots and Fruit Machines.