Captain Cooks Casino

Key Rating

3.6/5

Key Rating

3.63

Section Rating

Ownership and Associations

4.12

Software Providers

4.52

Games and House Advantage

5

Promotions and Bonuses

3.14

Countries and Languages

3.62

Banking and Payouts

3.75

Contacts and Support

4.42

Supervising Authorities

3.79

Standings at Gambling Portals

4.7

Player Experiences

2.66
(United States: Virginia is not allowed. See the list of 189 casinos accepting United States: Virginia)

Supervision

Captain Cooks Casino Review — Main Takes

Captain Cooks Casino belongs to a large network of reputable brands. Key facts worth knowing about it are:

  • Experience and Reputation

    It has been on the gambling market for over 15 years.

  • Technological Diversity

    Clients can choose between download and instant play modes.

  • Mobile Support

    There is a specially developed portable version compatible with Android, iOS and Windows.

  • Selection of Sister Casinos

    Its owner manages more than 20 other websites, which are all united by one loyalty rewards program.

  • Powered by Single Software

    All entertainment is provided by Microgaming.

  • Big Choice of Games

    More than 400 games of all types are available.

Latest casino news

CasinoLuck Updates Welcome Bonus for UK Players

CasinoLuck Updates Welcome Bonus for UK Players

#Promotions  #GambleLike_UK  #CasinoSpins 

September brings some good news for players from the UK who want to find a new operator to play their favorite video slots. They can pay attention to CasinoLuck, as this brand has recently changed the welcome offer for new players to offer them free spins on a popular slot and a cash deal that can be spent on any other game. Let’s look at this promotion in more detail!

General Information
Section Rating  

4.1 /5

Languages Supported

Casino Web Site
English, French, German

Country Limitations for United States: Virginia

Registration Restrictions

United States
United States

Targeted Countries

Targeted Countries
No targeted specified

Contacts and Support

Current Casino Time

16:10 (UTC+0)

Live chat

Yes

24/7 support

Yes

Website FAQs

Yes

Email

General email

Send an Email

Feedback Form

None

VIP email

None

Other email

Send an Email

Phone

International

+1-888-942-7466

UK

+44-800-917-1545

Canada US

+1-866-312-7466

Other countries

Denmark, Germany

Complaints Handling Procedure

Procedure

Complaints may be resolved by Ecogra

Licensing Authority

Location

Kahnawake

License Name

Kahnawá:ke Gaming Commission

Complain

via Email | via Website Form

Postal Address
Title

Kahnawá:ke Gaming Commission

Street & Number

P.O. Box 1799, Old Malone Highway, Kahnawake Mohawk Territory

City

Quebec

Country

Canada

Postcode

J0L 1B0

Phone

None

Fax

+1- 450-635-1139

Email

None

Web Site

http://www.gamingcommission.ca/

Note
None

Supervising Organizations

eCOGRA

Complaints Accepted

IBAS

Not Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Representative

Casinomeister

PAB

Askgamblers

Representative

Other

Facebook

Inactive Page

Our Take

Captain Cooks Casino has been in the online gambling market since 1999. Not only it is one of the oldest places to bet and win on the Internet, but it also belongs to one of the web’s largest networks – the Rewards Group.

 

This company manages roughly 30 gambling destinations, including Colosseum, Music Hall, Lucky Emperor, Players Palace, and many others. All of them are linked by the centralized loyalty program, which makes it a convenient and beneficial experience for everyone to hold two or more accounts.

 

The platform provides all types of games, and owns the license from the Kahnawake Gaming Commission. The content is available in multiple languages, including Danish, English and German. Most visits are from residents of Canada, UK, New Zealand as well as from Germany, Slovakia and South Africa.

 

From a technical point of view, there are both the download software and the instant play mode. Those willing to play from portable devices are free to use the mobile version, which includes about 80 games. No app has been developed, however.

 

Owners of a login can take advantage of free play, real money wins, and promotions. The sign in process is available both online and after installing the software.

Banking and Payouts
Section Rating  

3.8 /5

Payment Methods for United States: Virginia

Bank Transfer
Voucher
EWallet
Credit Card
Currencies
CAD, EUR, GBP, USD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 3 to 3 Business days
By cheque
from 5 to 23 Business days
Of that, reversal period

2 days

Reported payout time
For this casino
from 2 to 14 days, median is 4 days
For all associated casinos

from 1 to 14 days, median is 3 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 1 to 7 days, best guess 3 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
1%

Limits

Max cashout one time

4000

Max cashout monthly

16000

Withdrawal Min

A minimum withdrawal amount limit for Fedex/Courier checks and DBT is 300 USD, for all other methods is 50USD

Max cashout details

Players who win a sum that is 5 times or more greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of 4,000 USD a week exept progressive wins/payouts

Fees

Player Activity

Account inactivity for 90 days may result in fees

Withdrawal Fees

Following withdrawal charges apply: mail checks - 25 USD, courier checks and DBT - 50 USD

Other

Withdrawals

Players that have not previously received withdrawals via these methods will be subject to additional verification checks which may take up to 5-7 working days

Our Take

There are plenty of convenient ways to deposit money. At visitors’ fingertips are several e-wallets, payment transfer systems and cards, as well as prepaid vouchers. Among internationally accepted and widely used methods are Neteller, EcoPayz, PayPal and Qiwi. Among debit and credit cards, everyone will find Visa, Maestro, Entropay, Postepay and Kalibra, as well as MasterCard. Neosuf and Paysafecard are the prepaid vouchers accepted here.

 

Members can also deposit via offline bank transfer and its variations – Citadel Commerce, Trustly and IDebit. Residents of Australia can use Poli, Canadian gamers are offered InstaDebit, there is eCheck for US residents, and Euteller or PugglePay for Scandinavian countries. Other local systems include Australian EPS, Portuguese Multibanco, German Sofort and Giropay, as well as Polish Przelewy24.

 

As opposed to having a big choice of deposit methods, the selection of currencies is limited to Euros, British pounds, and U.S. and Canadian dollars. The minimum withdrawal is 50 USD for all methods except bank checks. Clientele reports that the operator pays within three days. The estimated non-payment risk is minimal – 1%.

Web Reputation
Section Rating  

3.8 /5

Gambling Portal Ratings

LCB
4
Askgamblers Casino
3.89
Casinomeister
4.05
ThePOGG
3.23

Gambling Portal Statuses

LCB

No Status

Askgamblers

Good

Casinomeister

Accredited

Online Casino City

No Status

Our Take

It is labeled “Good” and rated 8 out of 10 at AskGamblers. LCB evaluates it at 4 out of 5. The POGG is more critical, giving Captain Cooks an average 6 out of 10. Only 25% of feedback is complaints, and of those, 43% are solved by the customer support.

The help desk contact points are 24/7 live chat, phone and e-mail. Up to 60% of reviews from users are positive. Half of them receive their withdrawals in less than three days. If issues are not resolved by the staff, they can be escalated to eCOGRA – the supervising authority.  

Promotions and Bonuses
Section Rating  

3.1 /5

Key Facts - Captain Cooks Casino Bonus Review

  • Bonus Codes:

    Bonuses are available automatically after depositing, and they do not require codes.

  • Game Contribution:

    Slots and arcades contribute 100%, table games – from 2% to 50%, and video poker – up to 10%.

  • Cashable:

    If the terms are fulfilled, bonus money can be cashed out.

  • Bonus Offers:

    There are Welcome bonuses, monthly promotions, and cash prizes for referring a friend.

Play-through Requirement and Bonus Structure

Info

1st deposit Bonus

First Deposit Welcome Bonus

May be used to place 100 $0.25 bets on the progressive jackpot slot games

  • 500%
  • € 25
  • 60XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

*New Customer Offer. T&C’s Apply. 18+. The minimum deposit amount is £5 for all subsequent deposits after the first deposit at the casino. The 100 changes are credited as a £25 bonus and players can wager 100 times at £0.25 on the Mega Moolah slot machines. A sixty times wagering requirement applies on the welcome bonuses and certain games contribute a different percentage to the wagering requirement. Game contribution: All Video Pokers except All Aces Video Poker, Caribbean Draw Poker, Texas Hold'em Bonus Poker Gold, Triple Action Hold'em Bonus Poker Gold, Classic Blackjack and all Roulettes count 2% towards wagering requirements. The first deposit bonus is subject to 60 times play-through before your balance may be cashed in.

Info
  • 100%
  • € 100
  • 30XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info
  • 50%
  • € 150
  • 30XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info
  • 25%
  • € 125
  • 30XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info
  • 100%
  • € 100
  • 30XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Our Take

The first deposit bonus is known as an opportunity to instantly become a millionaire. The way it works is that a minimum payment is rewarded with 25 Euros, combined with 100 chances to go for big wins. In other words, the bonus money can be turned into 100 0.25 eurocents bets on progressive games.

 

Captain Cooks is proud to be the place where four of its clients have become millionaires through this promotion. A person named K.E. won 5.5 million dollars on Mega Moolah. The wagering requirements for the deal are 30xBD within seven days.  

Games and Software
Section Rating  

4.8 /5

Downloadable Software

Provider

Microgaming

Popularity

3 (used by 52 out of 1133 casinos)

Game Speed

Medium (BlackJack 15 hpm, Roulette 25 spm, Videoslots 27 spm)

PC Performance

Heavy (CPU 20%, Ram 450MB, HDD 500MB)

Number of games

571 (Slots: 428, Video Poker: 58, Table Games: 68, Arcade and Variety: 17)

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Microgaming 462
Total462

Software

Supported Softwares
Android IOS Windows

Popular Games on Captain Cooks Casino

Our Take

This Microgaming-powered library offers approximately 460 games of all types, except for live dealer. All other classes are represented well. There are plenty of classic, video and progressive slots, including the iconic ones, such as Immortal Romance and Break da Bank.

Video poker includes more than 15 variations, and there are plenty of table games. Finally, arcades – the cohort typically offered in a small selection elsewhere – includes up to 50 options here. Both classic and vintage arcades, as well as lottery and scratch cards, are included. The mobile version features all game types, only in smaller amounts.

The average RTP, as reported by eCOGRA’s monthly audit, is 95.15%. The highest RTP is for video poker – 96.83%, while table games have the lowest RTP – 94.96%.