THIS CASINO IS NOT RECOMMENDED
Platinum Play Casino is not recommended and we recommend other casinos

Platinum Play Casino

Key Rating

4.4/5

Key Rating

4.37

Section Rating

Ownership and Associations

4.85

Software Providers

4.52

Games and House Advantage

5

Promotions and Bonuses

3.29

Countries and Languages

3.78

Banking and Payouts

5

Contacts and Support

4.69

Supervising Authorities

5

Standings at Gambling Portals

4.63

Player Experiences

3.76
(United States: Virginia is not allowed. See the list of 186 casinos accepting United States: Virginia)
  • 100%
    € 400

    Welcome bonus. Click the icon to claim.

  • Slots:459
    Table Games:18
    Video Poker:16
    Arcade and Variety:30
  • Estimated payout time is 4 days. Click the icon for more details.
    Live dealer games available. Click the icon to play.
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.

Supervision

  • SUPERVISION
    Malta
  • Dispute resolver

Platinum Play Casino Review — Main Takes

Platinum Play Casino has been there for fans of online gaming for over a decade. Many of its customers are return ones because they believe that the experience and quality of services they get here satisfy their expectations. Here are just six of many reasons why players come back for more:

  • Games from True Leaders

    The library hosts Microgaming’s best games and live dealer as well as the live content platform from Europe’s renowned provider: Evolution Gaming.

  • Effective Live Chat

    Players from around the globe report that online support is extremely effective. Over 50% of complaints are successfully resolved by the help desk on a regular basis.

  • Accessible Anywhere

    There is a handy mobile app, downloadable software for desktops, and instant play with a responsive design to make the playing process fast, easy, and comfortable.

  • Multiple Deposit Methods

    From major dollar and European currencies to South American and Asian money, the cashier operates with many of them.

  • Easy Ways to Pay

    The deposit methods are also versatile, and include the main credit cards, e-wallets, and bank transfer options.

  • Loyalty Program

    Regulars get weekly and monthly promotions, point rewards, and VIP offers upon frequent logins and wagering.

Latest casino news

Pots of Luck Casino Changes Welcome Bonus (UK Market)

Pots of Luck Casino Changes Welcome Bonus (UK Market)

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WildCoins Casino: Newbie in the Gambling World (SoftSwiss Powered)

WildCoins Casino: Newbie in the Gambling World (SoftSwiss Powered)

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General Information
Section Rating  

4.9 /5

Main

Associated Companies
Affiliate Program
Buffalo Partners
Licensed in
Malta
Year Established
2003 

Associated Casinos

Titles
Average rating
3.68
Partner Casino Restrictions
Two welcome bonuses per customer per 7 days in the casino group

Additional Betting Options

Associated Companies

Languages Supported

Country Limitations for United States: Virginia

Registration Restrictions

United States
United States

Targeted Countries

Targeted Countries
No targeted specified

Contacts and Support

Current Casino Time

12:30 (UTC+2)

Live chat

Yes

24/7 support

Yes

Website FAQs

Yes

Email

General email

Send an Email

Feedback Form

Leave Feedback

VIP email

None

Other email

Send an Email

Phone

International

+1-866-745-2416

UK

Canada US

+1-866-745-2416

Other countries

Algeria, Argentina, Australia, Austria, Brazil, Chile, Cyprus, Finland, Germany, Greece, Hong Kong, Italy, Japan, Malaysia, Mauritius, Mexico, Namibia, Netherlands, New Zealand, Nigeria, Norway, Portugal, Singapore, Sweden, Switzerland, Thailand

Mail Adress

Title

Digimedia Ltd

Street & Number

Villa Seminia 8, Sir Temi Zammit Avenue

City

Ta’ Xbiex

Country

Malta

Post Code

XBX1011

Complaints Handling Procedure

Procedure

Complaints may be resolved by Ecogra

Social Media

Casino accounts

Licensing Authority

Location

Malta

License Name

The Malta Gaming Authority (MGA)

Complain

via Email | via Website Form

Postal Address
Title

The Malta Gaming Authority (MGA)

Street & Number

Building SCM 02-03, Level 4, SmartCity Malta

City

Ricasoli

Country

Malta

Postcode

SCM1001

Phone

+356 2546 9000

Fax

Unknown

Email

info@lga.org.mt

Web Site

https://www.mga.org.mt/

Note
None

Supervising Organizations

eCOGRA

Complaints Accepted

IBAS

Not Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Representative

Casinomeister

PAB  + Representative

Askgamblers

Representative

Other

Facebook

Active Page

Our Take

Platinum Play online launched in 2004, and is licensed and regulated by the Malta Gaming Authority. It is owned by the Fortune Lounge—a union of one of the world’s most renowned networks and the winner of the prestigious Top Casino Group Award. The headquarters of the managing company are in Malta.

The reviewed website receives most of its visits from Canada, Australia, New Zealand, United Kingdom, Germany, Brazil, and India, but the actual geography is way broader, including North and South America, Asia, and Europe. Italy is among the countries that are restricted from the registration process due to the laws and regulations of this country.

Both signup and registration forms are located in the upper right corner of the homepage, the link to which is included into our publication. The platform has a responsive design for those logging in from their mobiles and tablets. To become one of the registered clients, one has to complete the standard two-phase sign-up form, choose the preferred currency and banking method, and then start playing.

Back in the days when Platinum Play just started, the download of software was the most popular option, especially considering the fact that all entertainment here is from Microgaming. As the industry evolved, though, instant play became a requirement of players. All visitors can now enjoy the browser-based version of the library for both desktops and mobile phones.

A mobile app can be found in the Apple store. It fits all iOS versions, beginning with 8.0 and higher, and needs about 15 MB of free space. The program has been adapted to English, Dutch, German, Portuguese, Swedish, and other languages.

Banking and Payouts
Section Rating  

5.0 /5

Payment Methods for United States: Virginia

Bank Transfer
Voucher
Credit Card
Currencies
CAD, DKK, EUR, NOK, SEK, CHF, GBP, USD, AUD, NZD, JPY, PLN, ARS, BRL, MXN, MYR, CZK, PHP, NAD, BWP, MUR  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 1 to 1 Business days
By cheque
from 6 to 16 Business days
Of that, reversal period

1 days

Reported payout time
For this casino
from 2 to 21 days, median is 5 days
For all associated casinos

from 1 to 53 days, median is 4 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 1 to 16 days, best guess 4 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
9%

Limits

Max cashout one time

Unlimited

Max cashout monthly

Unlimited

Withdrawal Min

The minimum withdrawal amount is EUR 50.00 or currency equivalent

Fees

Player Activity

Account inactivity for 900 days may result in fees

Our Take

The banking section with its depositing and withdrawal methods is versatile. The cashier operates with Euros and major dollar currencies: US, Canadian, and Australian ones. Local European currencies, such as Polish zloty British pounds, Czech koruna, Danish and Norwegian krone, Swedish krona, and Swiss franc, are also available. Financial transactions are allowed with some of the Asian and Latin American currencies as well.

Visa and MasterCard; major e-wallets such as Nateller, Ecopayz, and Skrill; and bank transfers are among the common depositing methods. There are some Mexico-targeted payment options, such as ToditoCash and Pago Efectivo, and other options for visitors from South America that include Lobanet and Boleto.

The advertised cash out time is 24 hours. Based on the feedback from the winners, however, the real payout time may take up to four business days. Everything is based on the chosen type of the payout. In general, it is one business day for transfers to e-wallets and between six and 16 days for checks. All the questions and issues regarding the withdrawals can be resolved by the live chat assistants.

The minimum withdrawal sum is 50 EUR or its equivalent in the available currency. The maximum one-time and monthly cash-out, on the other hand, is unlimited.

The live help support urges players to use its exclusive CashCheck and PlayCheck developments to track all financial transactions within the brand and all activity while playing. There is a long period of up to 900 days during which the inactive account will not be charged any fees.

Web Reputation
Section Rating  

4.2 /5

Gambling Portal Ratings

LCB
4.3
Askgamblers Casino
8.83
Casinomeister
7.7
ThePOGG
6.65

Gambling Portal Statuses

LCB

No Status

Askgamblers

Very Good

Casinomeister

Accredited

Online Casino City

No Status

Our Take

Platinum Play online holds high ratings among the community. It is accredited at CasinoMeister and has a ranking of seven out of ten. Six out of ten is the verdict at AskGamblers, where it is combined with the “Very Good” label. LCB shares the rating of four out of five based on feedback from its readers. All these numbers refer to the time when our publication was written. They may have changed.

More than 50% of the feedback from the registered members is positive. Most of the grateful comments are addressed to the support representatives and help services, that are provided 24/7. Available for gamers’ service is the live chat, e-mail, and phone lines for different countries. Over 50% of issues, many of them regarding a long payout time, have been reported as solved by the live help.

Another contact point is its official Facebook page. All the complaints can also be handled by the supervising authority, in this case, eCOGRA.

Promotions and Bonuses
Section Rating  

3.3 /5

Total Bonus

€800

Key Facts - Platinum Play Casino Bonus Review

  • Bonus Codes:

    Coupon codes are not required to be eligible for the promotional offers.

  • Welcome Offer:

    This deal includes a cash match on the first several deposits, and may offer free spins on a variety of games.

  • Game Contribution:

    Slots and arcades contribute between 10% to 100% to the wagering requirements, while contribution from table games is 20%, and only 10% - for video poker.

  • Loyalty Points:

    Active users are eligible for VIP invitations once they accumulate a certain amount of loyalty points.

Play-through Requirement and Bonus Structure

Info

Welcome Bonus

First Deposit Welcome Bonus
  • 100%
  • € 400
  • 40XBD
Bonus Code

No bonus code required.

Redemption Procedure: Claiming online

Info

Welcome Bonus

Second Deposit Welcome Bonus
  • 100%
  • € 200
  • 40XBD
Bonus Code

No bonus code required.

Redemption Procedure: Claiming online

Info

Welcome Bonus

Third Deposit Welcome Bonus

+50 Spins

  • 100%
  • € 200
  • 40XBD
Bonus Code

No bonus code required.

Redemption Procedure: Claiming online

Our Take

Any new mobile app, Android, Mac, desktop site, or iPad registered user is able to take advantage of the welcome bonus. It can be a cash match combined with free spins, however the deal may change from time to time. This is why we urge players to head straight to the Promotions section to learn all the details.

The requirement for wagering the bonus and deposit sum is 40 times, which is above average. On the other hand, unlike at many other gambling destinations, here all the bonuses are cashable.

There are also weekly and monthly promotions, free spins, and cash prizes. The location offers special reward points for active regulars, which work by accumulating progress and receiving bonuses. The wagering requirements for the VIPs are lower.

There is a special VIP package, which includes all kinds of privileges: tickets to exclusive events, trips with luxurious hotels and restaurants included, etc.

On top of this, based on the history of prior propositions, Platinum Play may offer the famous Fortune Lounge Cruise gambling weekend on board the top-class cruise liner. Tickets to it can be won in special tournaments.

Games and Software
Section Rating  

4.8 /5

Downloadable Software

Provider

Microgaming

Popularity

3 (used by 54 out of 1020 casinos)

Game Speed

Medium (BlackJack 15 hpm, Roulette 25 spm, Videoslots 27 spm)

PC Performance

Heavy (CPU 20%, Ram 450MB, HDD 500MB)

Number of games

547 (Slots: 406, Video Poker: 57, Table Games: 67, Arcade and Variety: 17)

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Microgaming 442
Evolution Gaming 9
Total451

Software

Supported Softwares
Android IOS Windows

Popular Games on Platinum Play Casino

Our Take

The game portfolio consists of all kinds of slots and table games from Microgaming and live dealer from Evolution Gaming. In total, around 600 releases are located in the library, which is quite a high number for an operator powered by one studio. The lobby suggests a collection that includes slots and arcades, table games, and video poker. Everything but the progressives can be played as free slots.

Among slot machines are hits like Arctic Fortune, Dogfather, Harveys, Immortal Romance, and many more. Bingo, keno and scratch cards are provided in the Arcades section. Fans of video poker games can bet on Aces and Eights, All Aces, Bonus Poker, Deuces Wild, Jacks or Better, Joker Poker, Tens or Better and many more.

As to the table games, the choice is decent, also. Blackjack offers options like Atlantic City, Big Five, Classic, VIP, live, Double Exposure, European, Multi-Hand, Super Fun 21, and many more. Table pokers are represented by Pau Gow, 3 Card, Cyberstud, Pursuit, Progressive Cyberstud, Triple Pocket Hold’em Gold, and Multi-Hand series. Among roulette variations are American, European, French, live, Premier, and Auto. Among other games are baccarat and Red Dog.

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