FREQUENTLY ASKED QUESTIONS
ComGate is a payment institution that complies with the highest standards of the Czech National Bank and passes regular audits of the Ministry of Finance. Whatever information the payment system uses, it encrypts it and protects it from being stolen.
Yes, in fact, ComGate handles refund claims and in case you need one, you can file an official ticket or contact help desk representatives.
No, the only three countries that this payment method currently covers are Poland, the Czech Republic, and Slovakia.
Out of the three countries, Slovakia is the most relaxed. It legalized online gambling and accepts both local and international businesses. The Czech Republic works with the licensed and regulated brands and Polish players will have to rely mostly on the international and out-of-country providers.
Allow from a day for the platform to process the transaction, but you should also reserve a day or two for a casino to process the request, especially if you did not verify an account prior to requesting the withdrawal.
The platform does not require any registration and generates automatic receipts, but a casino that has ComGate will most definitely require a registration.