Casino GrandBay

Key Rating

3.2/5

Key Rating

3.17

Section Rating

Ownership and Associations

3.89

Software Providers

3.28

Games and House Advantage

3

Promotions and Bonuses

4.5

Countries and Languages

3.08

Banking and Payouts

3.22

Contacts and Support

4.51

Supervising Authorities

1.8

Standings at Gambling Portals

1.84

Player Experiences

4.51
1st of   184  casinos accepting   United States: Virginia
  • + FREE 100%
    €100

    Welcome bonus. Click the icon to claim.

  • Slots:70
    Table Games:5
    Video Poker:11
    Arcade and Variety:6
  • Estimated payout time is 6 days. Click the icon for more details.
    Live dealer games are not available. Click the icon for more details.
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.

Supervision

  • SUPERVISION
    Curacao
  • No Dispute Resolver

Casino GrandBay Review — Main Takes

Over the past 10 years, Grand Bay Casino online has led plenty of gamblers to sizeable riches. Here is an overview of the most important factors that players should consider when becoming this brand’s customer:

  • Downloadable Software

    Alongside instant play, there is a downloadable client that features a slightly larger amount of entertainment.

  • Portable Services

    Mobile adaptation allows for instant play from the majority of modern platforms.

  • Only One Software

    Saucify powers both instant and downloadable versions.

  • Complete Game Collection

    Despite the fact that a number of games are only slightlyove 100, all classifications are represented.

  • Negative Status Online

    The majority of leading gambling portals give the platform negative reviews and warning statuses.

  • Low Risks of Non-Payment

    The estimated non-payment risk is 0%.

Latest casino news

General Information
Section Rating  

3.4 /5

Main

Associated Companies
Affiliate Program
Grand Prive Affiliates
Licensed in
Curacao
Year Established
2001 

Associated Casinos

Titles
Average rating
2.87
Partner Casino Restrictions
Unknown

Additional Betting Options

Associated Companies
  • None

Languages Supported

Country Limitations for United States: Virginia

No restrictions specified

Targeted Countries

Targeted Countries
No targeted specified

Contacts and Support

Current Casino Time

14:24 (UTC-5)

Live chat

Yes

24/7 support

Yes

Website FAQs

Yes

Email

General email

Send an Email

Feedback Form

None

VIP email

None

Other email

Send an Email

Phone

International

+1-800-253-5048

UK

+44-800-917-3626

Canada US

+1-800-253-5048

Other countries

Australia, Austria, Canada, France, Germany, Italy, Japan, Netherlands, Switzerland

Fax

International

Unknown

UK

+44-800-917-3635

Canada US

+1-800-706-0478

Other countries

Australia, Austria, Canada, France, Germany, Italy, Japan, Netherlands, Switzerland

Complaints Handling Procedure

Procedure

Disputes resolved by the casino, no special rules

Licensing Authority

Location

Curacao

License Name

eGaming licensing services

Complain

via Website Form

Postal Address
None
Phone

+5999-465-1134

Fax

+5999-465-1136

Email

info@curacao-egaming.com

Web Site

http://www.curacao-egaming.com/

Note
None

Supervising Organizations

eCOGRA

Not Accepted

IBAS

Not Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Not represented

Casinomeister

Not represented

Askgamblers

Representative

Other

Facebook

Active Page with Rep

Our Take

Grand Bay Casino online was established in 2001. Symbolizing a luxurious cruise liner that will ship a lucky gambler towards dream-like wins, it is a proud member of the GrandPrive Group. Among its sister sites are Lake Palace, RoadHouse Reels and Bella Vegas. GrandPrive Group supplies all of its members with the One Wallet feature – a unified account. This saves time on registration and makes the accumulation of loyalty points easier for those who play at several operators within the network.

The reviewed gambling destination holds a gaming license issued in Curacao. The content is adapted to several languages, including English, German, Italian and French. Five countries seen here the most frequently are the United States, Germany, Norway, Australia and Turkey. Visitors from these and other accepted countries can use both instant play and download modes. A mobile version is an option for those who prefer to play on the go.

The complete selection of more than 100 games is available after installation. A slightly smaller amount of entertainment is available instantly from the browser, and an even smaller collection of games is adapted for mobile phones. A login is required to bet and win real money. Registration can be done quickly by using your Facebook account, or you can simply register in a classic way – by filling in the sign-up form, which is a fast and easy process.

Banking and Payouts
Section Rating  

3.2 /5

Payment Methods for United States: Virginia

Voucher
Credit Card
Bank Transfer
Currencies
CAD, DKK, EUR, NOK, SEK, GBP, USD, AUD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 2 to 3 Calendar days
By cheque
from 7 to 13 Calendar days
Of that, reversal period

2 days

Reported payout time
For this casino
from 3 to 20 days, median is 6 days
For all associated casinos

from 2 to 20 days, median is 9 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 2 to 14 days, best guess 6 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
0%

Limits

Max cashout one time

2000

Max cashout monthly

8000

Max cashout details

Maximum payout is 2000 USD weekly. For higher VIP levels this limit are increased: for the highest VIP level maximum withdrawal is 10000 USD per week

Withdrawal Min

100 USD/EUR/GBP

Fees

Player Activity

Account inactivity for 180 days may result in fees

Withdrawal Fees

All withdrawals are subject to a 0 to 30 processing fee per withdrawal depending on the payout method chosen.

Other

Withdrawals

While withdrawal requests are processed on a daily basis, payments are only made on a Monday and Thursday

Our Take

British pounds, Euros, US, Canadian and Australian dollars, Danish and Norwegian krone, and Swedish krona – these are all the currency options that users have. The choice of deposit methods is not large, either. There are e-wallets like Neteller and Skrill, cards like Visa and MasterCard, Paysafecard and offline bank transfer. Residents from Germany can use GiroPay and clients from the Netherlands can pay with iDeal.

All withdrawals start from a minimum of USD 100 and reach up to USD 2,000 per single allowed payout limit, and up to USD 8,000 per month. The advertised cash-out time is from two to three business days for e-wallets, and from 7 to 13 business days by bank check. The estimated non-payment risk is 0%.

Web Reputation
Section Rating  

3.2 /5

Gambling Portal Ratings

LCB
1.5
Askgamblers Casino
6.58
ThePOGG
3

Gambling Portal Statuses

LCB

Warning list

Askgamblers

No Status

Casinomeister

Not Listed

Online Casino City

Play at you own risk

Our Take

The platform’s online reputation is questionable, as almost all major gambling portals are negative in their conclusions. The review from CasinoMeister gives it the label “Rogue”. The POGG Rating’s verdict is 3 out of 10, and LCB’s opinion is 1 out of 5, combined with putting it on the warning list. The only portal that is positive about Grand Bay’s services and work is AskGamblers, which rates it 7 out of 10.

Feedback from registered gamers is also mixed. Most of them dislike the payout speed, and there were some cases where wins did not reach recipients at all. On the other hand, there are plenty of satisfied comments, as well, mainly devoted to the high-quality software and versatile bonus offers.

Should any conflict or question occur, players can contact the help desk by phone or e-mail. The representatives are also available 24/7 in live chat. There is no supervising authority, so all problems should be solved by the managers.

Promotions and Bonuses
Section Rating  

4.5 /5

Total Bonus

€1110

Key Facts - Casino GrandBay Bonus Review

  • Promotions:

    Welcome offers, free spins and loyalty points are among traditional bonuses.

  • Free Spins Availability:

    This type of bonus is usually added to the welcome package, and it is also among the regular promotions.

  • Promo Codes:

    Bonus codes for promotions can be copied from our chart.

  • Game Contribution:

    Slot machines and arcades contribute 100%, video pokers count 10% towards the wagering requirements and table games contribute only up to 5%.

Play-through Requirement and Bonus Structure

Info
  • N/A
  • €10
  • 45XB
TenSpot
Copy to Clipboard
Info
  • 100%
  • €100
  • 40XB
1CGB100P
Copy to Clipboard

Our Take

The bonus selection includes two types of offers for new players. The first option is a no-deposit bonus that should be wagered 45x. Registration also enables a cash match, which can exceed USD 1,000. Free spins may complement this offer on a specific slot machine. Bonuses are cashable if the rollover requirements are completed on time and without any violations.

Games and Software
Section Rating  

3.1 /5

Downloadable Software

Provider

Saucify

Popularity

7 (used by 16 out of 988 casinos)

Game Speed

Slow (BlackJack 5 hpm, Roulette 4 spm, Videoslots 16 spm)

PC Performance

Medium (CPU 30%, Ram 200MB, HDD 1000MB)

Number of games

128 (Slots: 70, Video Poker: 34, Table Games: 18, Arcade and Variety: 6)

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Saucify 122
Total122

Software

Supported Softwares
Android IOS Windows

Popular Games on Casino GrandBay

Our Take

This library is powered by Saucify and provides up to 150 games of all classifications. There is only one lobby, which includes such filters as video slots, progressive jackpots, classic machines, table games, video pokers and other games. No live dealer option is offered here.

The content of the library is mostly slot machines, both classic and video, as well as a few progressive jackpot reels. Table games include variations of roulette and blackjack, and fans will be pleased to find a good selection here. The collection features Vegas Strip, Atlantic City and European Blackjack, as well as American, European and European Elite Roulette options. The category also supplies players with Baccarat, Craps and a few table poker options.

 

The selection of video pokers is decent, as well, including such games as Bonus Deuces Wild, Jacks or Better, Bonus Poker Deluxe and a few others. Among arcade games, there are Keno and scratch cards.