PlayGrand Casino

Key Rating

3.2/5

Key Rating

3.20

Section Rating

Ownership and Associations

4.4

Software Providers

4.87

Games and House Advantage

1.9

Promotions and Bonuses

3.46

Countries and Languages

2.45

Banking and Payouts

4.41

Contacts and Support

2.86

Supervising Authorities

2.59

Standings at Gambling Portals

4.2

Player Experiences

(United States: Virginia is not allowed. See the list of 182 casinos accepting United States: Virginia)
  • 100%
    £ 300

    Welcome bonus. Click the icon to claim.
    18+. New players only. Min deposit £10. 100% up to £300 + 30 bonus spins on Reactoonz. Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Terms Apply. BeGambleAware.org

  • Slots:332
    Table Games:10
    Video Poker:3
    Arcade and Variety:6
  • Estimated payout time is 2 days. Click the icon for more details.
    Live dealer games available. Click the icon to play.
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
  • +11

Supervision

  • SUPERVISION
  • Dispute resolver
    eCogra (non-UK)

PlayGrand Casino Review — Main Takes

PlayGrand has more than fifteen years of experience in the online gaming business. Players can count on receiving:

  • Generous Bonuses

    Both newly registered and active users will have something to benefit from, and bonuses come with reasonable wagering requirements.

  • Mobile Option

    The instant portable version allows owners of different devices to launch games straight from their mobile browsers.

  • Quality Services

    Those playing here at least once tend to leave positive reviews on online gambling portals.

  • Multi-Software Library

    Games are from up to ten software developers, and all classifications are represented.

  • Fast Play

    This platform supports instant play, and requires no software download or installation.

Latest casino news

General Information
Section Rating  

3.3 /5

Languages Supported

Country Limitations for United States: Virginia

Registration Restrictions

United States
United States

Targeted Countries

Targeted Countries
No targeted specified

Contacts and Support

Current Casino Time

21:38 (UTC+1)

Live chat

Yes

24/7 support

No

Website FAQs

Yes

Email

General email

None

Feedback Form

None

VIP email

None

Other email

Send an Email

Phone

International

44 203 598 0281

UK

44 203 598 0281

Canada US

Other countries

Mail Adress

Title

IMPERIUM NETWORK SOLUTIONS LIMITED

Street & Number

Stourside Place Station Road, Ashford

City

Kent

Country

United Kingdom

Post Code

TN23 1PP

Complaints Handling Procedure

Procedure

Complaints may be resolved with Licensor

Licensing Authority

Location

United Kingdom

License Name

Gambling Commission

Complain

via Website Form

Postal Address
Title

Legal Gambling Commission

Street & Number

Victoria Square House, ,Victoria Square

City

Birmingham

Country

United Kingdom

Postcode

B2 4BP

Phone

None

Fax

None

Email

notify@gamblingcommission.gov.uk

Web Site

http://www.gamblingcommission.gov.uk/

Note
None

Supervising Organizations

eCOGRA

Not Accepted

IBAS

Not Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Representative

Casinomeister

PAB

Askgamblers

Not represented

Other

Facebook

No Page

Our Take

PlayGrand brand has been operating since 2000, but took time out during that period to rebuild itself and come back with new services and a new game library. The operator functions in accordance with two gaming licenses, one issued in Curacao, and the other by the United Kingdom Gambling Commission. The owner is Caddell Limited N.V., one of the companies forming the popular White Hat Gaming. Among other titles managed by it are MainStage Bingo, Cyber Club, Gold Spins, Diamond 7, and up to 15 more.

Services offered here include slot machines, lottery and others. Among the several available languages are English, Finnish, Norwegian, Russian, and Swedish. Statistics show that this place to bet and win is most frequently visited by residents from Sweden, the Netherlands, Finland, the United Kingdom, and Poland.

The design of the website is not responsive, so those wishing to launch games from portable devices will need to proceed to the mobile version. This is accessible from all types of smartphones and tablets regardless of the platform. No software needs to be downloaded for either the desktop or mobile adaptations.

While games are available in demo mode, a login is required to win real money and use promotions and bonuses. The sign-up process is divided into three simple steps, and takes no more than five minutes.

Banking and Payouts
Section Rating  

4.4 /5

Payment Methods for United States: Virginia

Bank Transfer
Cash Transfer
Credit Card
Currencies
CAD, EUR, NOK, ZAR, GBP, USD, AUD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 2 to 5 Business days
By cheque
N/A
Of that, reversal period

2 days

Reported payout time
For this casino
Not enough data
For all associated casinos

from 1 to 14 days, median is 2 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 1 to 8 days, best guess 2 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
0%

Limits

Max cashout one time

Unlimited

Max cashout monthly

Unlimited

Withdrawal Min

Min withdrawal is 30 GBP

Max cashout details

In some instances for reasons of fraud protection and social responsibility we may limit withdrawal to a sum per day or week

Fees

Player Activity

Account inactivity for 365 days may result in fees

Our Take

There are only a few ways to deposit money. Clients can select from among e-wallets such as Neteller, Skrill, Webmoney, or Moneta.ru, as well as from Visa, MasterCard, or Maestro cards. There are also options to pay offline via Western Union transfer or bank transfer. All deposits are accepted in USD, GBP, EUR, Australian or Canadian dollars, Norwegian or Swedish krona, and South African rand.

The minimum withdrawal amount is 30 EUR, and the cashier has no maximum monthly limits, which is among the positive features. While the brand promises to pay within a maximum of five business days, most winners report that they received their money within six days.

Web Reputation
Section Rating  

3.2 /5

Gambling Portal Ratings

LCB
4.1
Askgamblers Casino
7.89
ThePOGG
7.7

Gambling Portal Statuses

LCB

No Status

Askgamblers

Good

Casinomeister

Not Listed

Online Casino City

No Status

Our Take

Those wanting to know about the real experience of other registered members can take a look at the summary of experiences displayed at major gambling portals. Each portal grades this location above average. LCB and CasinoListings rate it at four out of five, and AskGamblers rates it at seven out of ten.

Customers can count on assistance from the help desk if any questions or problems occur. The representatives are available via live chat and phone. If complaints cannot be resolved with the help of the managers, they can be escalated to the supervising authority, which is the Licensor.

Promotions and Bonuses
Section Rating  

3.5 /5

Key Facts - PlayGrand Casino Bonus Review

  • Bonus Codes:

    Coupons are not required because all promotions are added to the account automatically after depositing.

  • Extra Spins Availability:

    Extra spins are added to the cash bonus for all newbies who claim it.

  • Game Contribution:

    Slot machines contribute from 20% to 100%, and arcades contribute 100%. All other types do not contribute at all.

  • Cashable:

    Bonuses can be cashed out if rollover requirements are completed.

Play-through Requirement and Bonus Structure

Info

Welcome Bonus UK

First Deposit Welcome Bonus - Option 1

+30 Bonus Spins on Reactoonz

  • 100%
  • £ 300
  • 35XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

T&Cs

*18+. New players only. Min deposit £10. 100% up to £300 + 30 bonus spins on Reactoonz. Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Terms Apply. BeGambleAware.org

Our Take

Those playing PlayGrand before it was reorganized may remember the big welcome bonus which would accompany several deposits. Today, the offer is a standard sign-up deal, which is a 100% match of the first deposit. In addition, extra spins are added to the account.

Active regulars can count on reload bonuses on Tuesday, which are called Terrific Tuesdays. There are also monthly promotions, and real-money prizes for mobile games.

Games and Software
Section Rating  

3.4 /5

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Next Generation Gaming 49
Leander Games 27
Ezugi 5
Show all Providers
Sub Total81

Software

Supported Softwares
Android IOS Windows

Popular Games on PlayGrand Casino

Our Take

There are around three hundred games at this online casino. The library used to host a big cluster of releases from BetSoft Gaming, but with time, switched to a collection of the most popular creations from Microgaming, and also expanded its collection of tables with rarely-featured elsewhere 21 variations by Felt, a software developer specializing in table games. New releases from Net Entertainment are also being added to the library on a regular basis. In addition, PlayGrand includes a selection of slot machines developed by one of Europe’s oldest software developers, Blueprint Gaming. Among other studios are Next Generation Gaming, Leander Games, Quickspin, and 2By2 Gaming. Real streaming is powered by Ezugi and Net Entertainment.

Slots make up the best-represented category, with classic, video, and progressive ones on offer. As to arcades, a small number is offered and those that are available will be located either among slot machines, or among tables. 

All games are located in one lobby, and divided into Slots, Tables, and others. Entertainment can also be filtered by provider, alphabet, popularity, or recently-added releases.