Genting Casino

 Key Rating: 3.5

Key Rating3.50

Section Ratings:

Ownership and Associations4.19

Software Providers4.42

Games and House Advantage3.38

Promotions and Bonuses2.96

Countries and Languages1.57

Banking and Payouts3.43

Contacts and Support4.36

Supervising Authorities4.24

Standings at Gambling Portals3.93

Player Experiences3.61

  (United States: Virginia is not allowed. See the list of 160 casinos accepting United States: Virginia United States: Virginia)
  • + 6 Other Software
  • NO VA
    Players residing in United States: Virginia are not accepted.
  • 100%

    Welcome bonus. Click the icon to claim.
    New Customer Offer. T&C’s Apply. 18+. 100% Bonus: 20x wagering on combined deposit and bonus total (% game weightings and play restrictions apply). Max bonus bet £5 (£10 live casino) 15 days to accept, 40 to complete. £5 bonus: After deposit bonus wagered, selected games only. 1x wagering, 7 days to accept, 7 to complete, max withdrawal from winnings £100.

  • Slots:302
    Table Games:13
    Video Poker:10
    Arcade and Variety:3
    Game Variety
  • Very Fast Pay
    Estimated payout time is 2 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
  • Licensing authority
  • Dispute resolver
Genting Casino Review — Main Takes
Genting Casino is a land-based venue-gone-online. With the established reputation and loyalty to high standards of gambling, its visitors on the web are provided the following services:
  • Multiple Studios
    The library features content from Playtech, Bally, IGT and several other renowned developers.
  • Multiple Betting Options
    Apart from games, there are a poker room and a Sportsbook to bet on sports events such as boxing, football, horse-racing, and croquet.
  • Supervised Services
    UKGC is the authority that issued its license, and it is considered to be the most reliable one in the industry.
  • High Cash-out Limits
    Daily and monthly withdrawals are not limited to specific sums, which is always a good characteristic.
  • Convenient Playing Options
    Instant play from the browser is allowed, as well as download of an app from the AppStore for the iOS portable devices, or downloadable software to play from the desktop.
  • Dedicated Help Desk Service
    Almost half of complaints are quickly and effectively solved by the support managers.
General Information
Section Rating: 4.3  


Associated Companies
Affiliate Program
Genting Affiliates  
Year Established

Additional Betting Options

Languages Supported

Casino Web Site English

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United States: Virginia

Registration RestrictionsUnited States
United States

Bonus Restrictions

No Welcome BonusesUnited States

No New Player No Deposit BonusUnited States

Our Take

Established in 2010, Genting Casino online is owned by the Genting Group, a company that by 2010 managed 40 land-based venues across the UK. Genting UK is the largest operator in Britain that offers games, a poker room and Sportsbook, hosts gambling events, and offers online products and services.

The brand is licensed by the Gambling Commission of the UK, which ensures responsible gaming. Another permit is issued by the Alderney Gaming Control Commission. The website features a responsive design, and is easy to use. The online menu consists of the most-played games, the full list of releases, offers and bonuses, a register guide, and the privacy policy.

Registration is an easy three-step process that requires an application form to be filled in with the main data, and the welcome bonus to be claimed later if desired, which requires a promo code if a player wants to join the VIP program immediately. Genting is available in the AppStore in the app version for iPads and iPhones whereas users of Android and Windows can use an instant mobile adaptation.

The main page also contains the tab with Genting UK labels, which opens in a separate window with the locations, upcoming events, jackpot winners, and a promotion list. Also, it has information about the poker room in land-based venues, with the schedule of games, promotions, and betting rules.

The online version also holds a tab with Sportsbook, with bets on sports events. The tab consists of the list of games, coupons, odds, betting rules, and upcoming events.

Contacts and Support


Current Casino Time16:00 (UTC+0)

Live chatYes

24/7 supportYes

Website FAQsYes


Internationalform for request a call back


Canada US

Other countries

General emailSend an Email

Feedback Form None

VIP email None

Other email None




Canada USUnknown

Other countries Unknown

Mail Adress


Street & NumberUnknown



Post CodeUnknown

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints may be resolved with Licensor

Licensing Authority

Location United Kingdom

License Name Gambling Commission

Complain via Website Form

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted

Other Organizations None

Gambling Portals 

Latestcasinobonuses Representative

Casinomeister PAB  + Representative

Askgamblers Representative


Facebook Active Page with Rep

Banking and Payouts
Section Rating: 3.4  

Payment Methods for United States: Virginia

Show all Payment Methods

Currencies EUR, GBP  

Payout Times

Advertised payout time

To e-wallets  from 1 to 1 Business days

By cheque N/A

Of that, reversal period Unknown

Reported payout time

For this casino from 7 to 7 days, median is 7 days

For all associated casinos from 2 to 7 days, median is 2 days

KeyToCasino estimated payout time 

To e-wallets from 2 to 5 days, best guess 2 days

Non-payment risk  Not enough data


Max cashout one time Unlimited

Max cashout monthly Unlimited

Deposit Min Min deposit for credit/debit cards and Bank Transfer is 10 , for all other payment methods is 2 EUR/GBP 

Withdrawal Min Min withdrawal for Bank Draft is 100 for all other payment methods is 10 EUR/GBP 

Our Take

Players can deposit or withdraw their funds with international cards such as Visa or MasterCard; or use the e-wallet Skrill. They can also add funds to the account by Bank Transfer and Check/Bank Draft for cashouts.

The cashier operates with two currencies: GBP and Euros. The advertised payout time is 1 day, but the reported cash-out period from 2 to 5 days. The platform has no restrictions on the number of withdrawals, and the minimum daily and monthly cash-outs are unlimited.

Users have to deposit no less than 10 EUR/GBP by Bank Transfer and no less than 2 EUR/GBP with other methods. The minimal cash-out amount for Check/Bank Draft is 100 EUR/GBP, and 10 EUR/GBP for other methods.


Player Activity Deposit must be played through the unspecified number of times to avoid the 5% fee
Account inactivity for 365 days may result in fees

Withdrawal Fees For withdrawals using the Bank Draft Express payment method, the fee for sending a cheque by courier is 25 GBP or 35 EUR 


Other The maximum win in respect of the Gaming Service (excluding Crockfords Live and Progressive Slots jackpots) shall be £500,000 

Web Reputation
Section Rating: 3.8  

Player Experience Summary 

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusReservation
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNot Listed

Our Take

This place to bet and win has a good reputation on gambling portals: Askgamblers has rated it 8.1 on the scale from 1 to 10, with a status of ‘Very Good’. It is also accredited at Casinomeister, with a rating of 8.5 out of 10.

60% of customer reviews are positive. About 40% of feedback consists of money-related complaints that are solved by the support service available via live chat, email, and phone – the contact number is on the main page.

Promotions and Bonuses
Section Rating: 3.0  
*Total Bonus:  €100
+ £5 Casino Bonus (on selected games)

Key Facts - Genting Casino Bonus Review

  • Bonus Code: Both the welcome bonus and no-deposit deal require no promo code, unlike the High Roller welcome bonus that needs a code to enter the VIP program.
  • Extra Spins Availability: The label offers extra spins on certain games which are specified in the promotion list, and this promo can also be a no-deposit deal.
  • Wagering Requirements: Slots contribute 0-100% and must be wagered x25 to unlimited; table games contribute 0-50%; video poker contributes 10%, and arcade and variety games contribute 0%.
  • Cashable: All bonuses are non-cashable and will be deleted after they have been played through.

Play-through Requirement and Bonus Structure

  • First Deposit Welcome Bonus

  • + £5 Casin...
  • Bonus Code
  • Welcome Bonus 
  • Non-Cashable
  • 100%
  • 100
  • 20XBD
  • S
    Contribute: 0-100%
    Wager: 10xBD to Unlimited
    Table Games
    Contribute: 0-50%
    Wager: 20xBD to Unlimited
    Video Poker
    Contribute: 10%
    Wager: 100xBD
    Arcade and Variety
    Contribute: 0-100%
    Wager: 10xBD to Unlimited
  • *New Customer Offer. T&C’s Apply. 18+. 100% Bonus: 20x wagering on combined deposit and bonus total (% game weightings and play restrictions apply). Max bonus bet £5 (£10 live casino) 15 days to accept, 40 to complete. £5 bonus: After deposit bonus wagered, selected games only. 1x wagering, 7 days to accept, 7 to complete, max withdrawal from winnings £100.

Our Take

Players who want to join the VIP program must deposit no less than 1,000 GBP and claim the High Roller bonus, which requires a promo code. All of these deals are for new accounts only, 18+, T&C apply.

Members of the VIP program get an exclusive 100% deposit bonus every week, cashback on losses that are paid twice a month, increased table limits on the live dealer, and exclusive offers and rewards. They get Genting Points that later reward with extra offers. Each member of the VIP program has their level, whether it be Bronze, Silver, Gold, or Diamond.

Games and Software
Section Rating: 3.9  

Downloadable Software

Provider Playtech
Popularity 1 (used by 42 out of 943 casinos)
Game Speed  Medium (BlackJack 16 hpm, Roulette 26 spm, Videoslots 20 spm)
PC Performance  Heavy (CPU 20%, Ram 500MB, HDD 3500MB)
Number of games 120 (Slots: 77, Video Poker: 13, Table Games: 27, Arcade and Variety: 3)

Instant-Play Software

Playtech Playtech 169
Bally Interactive Bally Interactive 20
Show all Providers
Sub Total285

Mobile Software

Mobile Version Available

Popular Games on Genting Casino


Our Take

The library features major software providers such as Playtech, IGT, Bally Interactive, Amaya, and Blueprint Gaming. Live dealer is powered by Evolution Gaming. The title offers downloadable games from Playtech. The instant play versions, however, contain the larger number of releases – around 168 - and download mode features about 120 of them.

The overall number of games is 340. The online casino has three lobbies online: for RNG, live content, and slots. In the first lobby, players can find categories such as Table Games, Roulette, Blackjack, Video Poker, and Live Dealer.

Moreover, everyone can narrow the search to UK slots, Jackpots Slots, Most-played and Latest slots, or use the alphabet filter. Live dealer offers classic blackjack games and various roulette types – American, French, and European. The casino became almost the first one where Dual Play Roulette has been launched as reported at an interview of Evolution Gaming company. There are two types of poker - Hold'em and Pai Gow Poker.

The library also features several types of video poker games such as the popular Jacks or Better and Deuces, as well as Wild Mystery Bonus Poker Deluxe, a game that is considered pretty rare. The arcade and variety are the smallest category, with several stretch cards games that are versions of famous slots.

As to the reeled machines, there are releases like Age of the Gods by Playtech, Apollo Rising by IGT, and many more.