Dream Palace Casino

Key Rating

3.0/5

Key Rating

2.96

Section Rating

Ownership and Associations

2.9

Software Providers

4.57

Games and House Advantage

4.14

Promotions and Bonuses

2.86

Countries and Languages

1.6

Banking and Payouts

1.98

Contacts and Support

2.68

Supervising Authorities

3.73

Standings at Gambling Portals

2.94

Player Experiences

2.21
(United States: Virginia is not allowed. See the list of 190 casinos accepting United States: Virginia)

Supervision

  • SUPERVISION
  • DISPUTES
    LCB.org

Dream Palace Casino Review — Main Takes

Dream Palace Casino is owned by the licensed and reputable company ProgressPlay Limited, has a convenient and intuitive design, and several years of experience. New customers will find the following information useful:

  • No Download Required

    All games are launched instantly from a browser with Flash Player.

  • Mobile Assistance

    A simple yet convenient mobile version is available for those who prefer to gamble from portable devices.

  • Slow Payouts

    This is one of the cons as there are complaints about receiving withdrawals within eight business days.

  • Multi-Software Library

    There are over 350 games from about ten software developers.

  • Decent Bonuses

    The first deposits are accompanied by the generous welcome cash match, and there are also extra spins and loyalty offers for the regulars.

  • Diversity of Sister Sites

    The network includes over 20 titles.

General Information
Section Rating  

3.1 /5

Languages Supported

Casino Web Site
English

Country Limitations for United States: Virginia

Registration Restrictions

United States

Targeted Countries

Targeted Countries
No targeted specified

Contacts and Support

Current Casino Time

06:05 (UTC+0)

Live chat

Registered players only

24/7 support

No

Website FAQs

Yes

Email

General email

Send an Email

Feedback Form

None

VIP email

None

Other email

None

Mail Adress

Title

ProgressPlay Limited

Street & Number

Suite 1258, 28/19 Vincenti Buildings, Strait Street

City

Valletta

Country

Malta

Post Code

VLT1432

Complaints Handling Procedure

Procedure

Complaints may be resolved by IBAS

Licensing Authority

Location

United Kingdom

License Name

Gambling Commission

Complain

via Website Form

Postal Address
Title

Legal Gambling Commission

Street & Number

Victoria Square House, ,Victoria Square

City

Birmingham

Country

United Kingdom

Postcode

B2 4BP

Phone

None

Fax

None

Email

notify@gamblingcommission.gov.uk

Web Site

http://www.gamblingcommission.gov.uk/

Note
None

Supervising Organizations

eCOGRA

Not Accepted

IBAS

Complaints Accepted  

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Representative

Casinomeister

PAB

Askgamblers

Representative

Other

Facebook

No Page

Our Take

Dream Palace Casino is in operation since 2015, but its parent company has several years of successful experience in the online gaming business. The owner is ProgressPlay Limited, which manages more than 20 other brands, including LuckyWinSlots Online, Vegas Paradise, Maxiplay, and others. ProgressPlay became known for its achievements developing an online lottery, as well as providing quality instant gaming services.

The platform this review is dedicated to is licensed and regulated by the United Kingdom Gambling Commission and the Malta Gaming Authority. Like most titles owned by ProgressPlay Limited, it is only available in English, but the licenses allow players from many other countries to register at Dream Palace. Users from non-English speaking countries such as Argentina and Ukraine are frequently seen here.

Everyone is offered a collection of instantly launched slot machines, table games, and video poker, as well as live dealer content. To play from portable devices, all owners of smartphones need to do is open the mobile adaptation in their browsers—no download is required. The selection of games here is smaller than in the desktop mode, but there are still plenty, and all promotions are available.

Demo play is the only option for non-registered visitors. In order to win real money, including impressive jackpots, and to use the bonuses, a log-in is required. It is easy to obtain with a simple and standard sign-up form.

Banking and Payouts
Section Rating  

2.0 /5

Payment Methods for United States: Virginia

Voucher
Credit Card
EWallet
Bank Transfer
Currencies
EUR, ZAR, GBP, USD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 5 to 5 Business days
By cheque
from 9 to 32 Business days
Of that, reversal period

3 days

Reported payout time
For this casino
Not enough data
For all associated casinos

from 3 to 60 days, median is 10 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 3 to 36 days, best guess 8 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
13%

Limits

Max cashout one time

1500

Max cashout monthly

3000

Withdrawal Min

Wire transfer: 50 £/$/€; Bank draft: 30 £/$/€; e-wallets, credit card, debit card: 20 £/$/€

Max cashout details

The maximum withdrawal amount per account is1,500 £/$/€ per week, except in the case of progressive jackpot winning.

Deposit Min

£10

Deposit Max

£1,000

Fees

Player Activity

Account inactivity for 180 days may result in fees

Our Take

Clients can deposit from a minimum of 10 EUR, or the equivalent in US dollars and British pounds. These are the only currencies accepted in Dream Palace. Deposit methods include major credit cards, two e-wallets, internationally accepted prepaid vouchers, offline bank transfer, and several payment systems, such as iDeal for the Netherlands.

Withdrawals start from a minimum of 20 EUR, and cannot exceed 1,500 EUR per week, or 3,000 EUR per month. Those who request a cash-out to e-wallets will wait up to five days, and those who choose a bank check must be even more patient because it will take from nine to 32 days. Statistically, though, most winners receive their money within eight days.

Web Reputation
Section Rating  

2.8 /5

Gambling Portal Ratings

LCB
2.4
Askgamblers Casino
3.56
ThePOGG
2.40

Gambling Portal Statuses

LCB

Not Listed

Askgamblers

No Status

Casinomeister

Not Listed

Online Casino City

No Status

Our Take

Most gambling portals rate this place to bet and win highly. For instance, the rating at Ask Gamblers is six out of ten, and The POGG Rating, which is always very critical, rates this location seven out of ten. Reviews from members are usually positive. Gamers appreciate the helpful customer support staff, which is available seven days a week from 6 am to 11 pm via live chat and e-mail. This operator is supervised by IBAS, which is there to resolve disputes and protect the interests of clientele.

Promotions and Bonuses
Section Rating  

2.9 /5

Key Facts - Dream Palace Casino Bonus Review

  • Bonus Offers:

    Sign-up offers, cash back, cash prizes, and more are among regular promotions.

  • Bonus Codes:

    Only one weekly bonus requires special codes, while all other promotions are available automatically after depositing.

  • Game Contribution:

    Slot machines and arcades count 100% towards wagering requirements, while table games contribute 10%, and video poker only 5%.

  • Extra Spins Availability:

    There are extra spins on certain work days and weekends.

Play-through Requirement and Bonus Structure

Info

Welcome Bonus

First Deposit Welcome Bonus

+ 15 No wager free spins

  • 100%
  • € 100
  • 50XB
15TF
Copy to Clipboard

*New customers only. T&C’s Apply. 18+. BeGambleAware.

Our Take

The welcome bonus provided here is a cash match on the first several deposits. The wagering requirements are stringent at 50xB. The deal must be wagered within seven days, and the bonus cannot be withdrawn. Only wins from the offer are cashable.

While newbies can use the generous sign-up offer, registered regulars can select from among the other promotions. There are 100% match bonuses on certain days of the week, as well as extra spins on the game of the day. More spins are available during weekends. Also, Dream Palace offers loyalty points in exchange for wagered money. Accumulated points can be exchanged for cash.

Games and Software
Section Rating  

4.4 /5

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Microgaming 225
Next Generation Gaming 55
Thunderkick 13
Show all Providers
Sub Total293

Software

Supported Softwares
Android IOS Windows

Popular Games on Dream Palace Casino

Our Take

The number of games offered at the library is above average, as everyone can select from over 370 releases of all types. Most of the content is slots, which can be classic, video, and progressive. Among the most popular ones are Epic Gems by Gamevy, Motorhead by Net Entertainment, Game of Thrones by Microgaming, and Venetian Rose by Next Generation Gaming, just to name a few.

Also, gamblers have a choice of table games, such as baccarat and variations of roulette and blackjack. Arcades are represented by scratch cards, and video poker games feature a few of the most popular types, including Deuces Wild and Jacks or Better.

The games are provided by several software developers. Most are from Microgaming, but Next Generation Gaming, NYX, ELK, Cryptologic, Net Entertainment, Thunderkick, and Chance Interactive also contribute. Everyone can also enjoy live dealer, which is powered by Microgaming and includes baccarat, roulette, and blackjack.

In the desktop version, all games are located in one lobby and filtered by Slots, Scratch cards, Casino, and Jackpot games. The mobile interface lists all games without filters, which makes searching quite difficult, particularly for those looking for video pokers among a big selection of slots. Games can be searched for by name in the search field.