EveryMatrix Partners with Cevro AI for Integrated Empathic Player Support

#DigitalGambling  #GamingInnovations 

EveryMatrix has announced a strategic partnership with Cevro AI to integrate its advanced AI support agents into the EveryMatrix platform. This collaboration aims to transform player support by providing operators with highly capable, empathic, and efficient generative AI-models specifically fine-tuned for the iGaming industry. The goal is to deliver faster resolutions and more personalized experiences at scale.

Cevro AI's platform utilizes domain-tuned large language models trained on authentic iGaming workflows, player behavior, compliance rules, and operator processes. This specialized focus ensures the AI agents can perform effectively from the outset, handling complex player support issues with human-level precision and empathy.

Kevin Furlong, Group CPO at EveryMatrix, highlighted the investment in technology that helps operators grow and scale. He noted that generative AI is now poised to make a significant impact, and the partnership provides operators with intelligent, empathic agents that offer 24/7 player support and integrate deeply across the EveryMatrix ecosystem to drive business value.

The Cevro agents are equipped with native fluency in over 100 languages and can autonomously connect to the EveryMatrix Player Account Management (PAM) and back-office systems. This allows them to instantly process requests and take action on matters such as fast withdrawals, deposit issues, bonus requests, and various account-related tickets. The agents maintain a natural, conversational tone and are trained with trust-layer controls to ensure full compliance with responsible gaming (RG), GDPR, and other operator requirements.

Chaim Heber, CEO of Cevro AI, described the partnership as a significant moment, validating that empathic AI is ready for the industry’s largest operators. Nige Roberts, Founding Sales Lead at Cevro AI, added that this collaboration will accelerate the adoption of empathic AI as the future of iGaming support worldwide.