Mandarin Palace

Key Rating

2.3/5

Key Rating

2.25

Section Rating

Ownership and Associations

3.7

Software Providers

3.28

Games and House Advantage

3

Promotions and Bonuses

3.61

Countries and Languages

3.08

Banking and Payouts

2.87

Contacts and Support

4.42

Supervising Authorities

2.76

Standings at Gambling Portals

3.31

Player Experiences

0
1st of   187  casinos accepting   United States: Virginia
  • 125%
    € 625

    Welcome bonus. Click the icon to claim.

  • Slots:75
    Table Games:5
    Video Poker:11
    Arcade and Variety:6
  • Estimated payout time is 4 days. Click the icon for more details.
    Live dealer games are not available. Click the icon for more details.
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.

Supervision

  • SUPERVISION
    Curacao
  • No Dispute Resolver

Mandarin Palace Review — Main Takes

With an engaging story about the color red being the one to bring luck, along with lanterns being lit by the Emperor’s guard dragon, the Mandarin Palace Casino is entertaining from the very start. In addition to interface it features:

  • Mono-Soft Library

    The main and only provider of entertainment for the casino is Saucify.

  • Traditional Approach

    Those who prefer installed software can take advantage of the downloadable client provided by Saucify.

  • Fast Online Gaming

    Aside from the downloadable mode, there is an instant play mode with the same amount of games.

  • Mobile Adaptation

    Owners of portable devices can place stakes, play, and win on the go.

  • High Online Statuses

    Major gambling portals give the casino high ratings and evaluations.

  • Low Limits

    Both single and monthly withdrawal limits are lower than the average across the industry.

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General Information
Section Rating  

3.6 /5

Main

Associated Companies
Affiliate Program
Genesys Affiliates
Licensed in
Curacao
Year Established
2009 

Additional Betting Options

Associated Companies
  • None

Languages Supported

Country Limitations for United States: Virginia

No restrictions specified

Contacts and Support

Current Casino Time

14:47 (UTC-4)

Live chat

Yes

24/7 support

Yes

Website FAQs

No

Email

General email

Send an Email

Feedback Form

None

VIP email

None

Other email

None

Phone

International

+1-888-595-5835

UK

+44-808-238-7523

Canada US

+1-888-595-5835

Other countries

Australia, Belgium, Canada, Denmark, Germany, Italy, Netherlands, Norway, Sweden

Fax

International

Unknown

UK

+44-808-238-7524

Canada US

+1-888-595-5935

Other countries

Australia, Belgium, Canada, Denmark, Germany, Italy, Netherlands, Norway, Sweden

Complaints Handling Procedure

Procedure

Disputes can be escalated to a regulatory body

Licensing Authority

Location

Curacao

License Name

eGaming licensing services

Complain

via Website Form

Postal Address
None
Phone

+5999-465-1134

Fax

+5999-465-1136

Email

info@curacao-egaming.com

Web Site

http://www.curacao-egaming.com/

Note
None

Supervising Organizations

eCOGRA

Not Accepted

IBAS

Not Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Not represented

Casinomeister

PAB

Askgamblers

Representative

Other

Facebook

No Page

Our Take

Mandarin Palace Casino online has been operating since 2009. It is managed by the Genesys Gaming Group, which also owns Grand Eagle, Lucky Creek, Treasure Mile and WizBet. The company has more than seven years of experience, powers all of its virtual gambling houses by BetOnSoft, and is known for being a reliable partner in business.

 

The reviewed website is controlled and regulated by eGaming Licensing Services in Curacao. The content is available in several languages, such as English, French, German and Italian. Most frequently, it is visited by residents of the United States of America, Germany, Denmark, Slovakia and France.

 

To take advantage of the diverse library and bonus options, everyone should register. Ways to sign up include downloading and installing the software, with the sign-up form being available at the end of the procedure, or registering online and choosing the instant play mode. Opposed to a standard practice where the Flash player lobby is smaller than the downloaded one, the amount of entertainment in both versions of this casino is the same. Finally, there is the mobile version, with around 50 games adapted for a diverse range of smartphones and tablets.

Banking and Payouts
Section Rating  

2.9 /5

Payment Methods for United States: Virginia

Voucher
Credit Card
Bank Transfer
Currencies
CAD, DKK, EUR, NOK, SEK, GBP, USD, AUD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 0 to 1 Business days
By cheque
from 5 to 21 Business days
Of that, reversal period

Unknown

Reported payout time
For this casino
from 11 to 11 days, median is 11 days
For all associated casinos

from 2 to 14 days, median is 9 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 1 to 12 days, best guess 4 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
14%

Limits

Max cashout one time

1500

Max cashout monthly

6000

Max cashout details

Maximum withdrawal limit depends on Tier. €1,500 per week for Bronze Tier players €2,500 per week for Silver Tier players €3,500 per week for Gold Tier players €5000 per week for Platinum Tier player

Withdrawal Min

The minimum withdrawal amount is €100

Other

Withdrawals

All withdrawal requests will be processed daily within The Genesys Club, however, payments to player accounts will only take place every Monday and Thursday.

Our Take

Deposits and withdrawals are possible in Euros, British pounds, US, Canadian and Australian dollars, Danish and Norwegian krone, and Swedish krona. Those who live in the Netherlands can pay by iDeal, while German citizens can use GiroPay. As for other alternatives, there are at least three e-wallets to choose from, including Neteller, and the possibility to pay by Visa. Bank checks are also an option for cash-outs.

 

The minimum amount allowed for withdrawal is EUR 100 and the single cash-out limit is small – only EUR 1,500. Per month, no one except for privileged members can claim more than EUR 6,000. Weekly limits for Silver status players reach up to EUR 2,500, while Golden-level participants are entitled to EUR 3,500. The bar is even higher for Platinum gamblers – up to EUR 5,000 per week.

 

Payments are disbursed each Monday and Thursday. Therefore, while Mandarin Palace promises to pay within a maximum of one day for e-wallets, and within five to twelve days for checks, the actual cash-out time ranges from one to twelve days for all methods.

Web Reputation
Section Rating  

1.7 /5

Gambling Portal Ratings

LCB
3.9
Askgamblers Casino
7.61
ThePOGG
2.95

Gambling Portal Statuses

LCB

No Status

Askgamblers

Good

Casinomeister

Not Listed

Online Casino City

No Status

Our Take

The ratings and online reputation of this operator are impressive. AskGamblers labels it “Good” and rates it 8 out of 10. LCB believes it is worth 4 out of 5. The only source with low ratings is The POGG – where the verdict is 3 out of 10.

 

Reviews from registered customers are mixed. Less than 30% of the feedback is positive, and mainly addresses bonuses and software, as well as the assistance from the help desk. It is available 24/7 via live chat, and representatives also respond by phone and e-mail. Around 65% of the feedback is complaints caused by non-payment or complex wagering requirements. More than 15% of the problems are solved by the support staff.

Promotions and Bonuses
Section Rating  

3.6 /5

Key Facts - Mandarin Palace Bonus Review

  • Promotions:

    Everyone can count on an impressive welcome bonus.

  • Game Contribution:

    Slot machines and arcades count 100% towards the play-through requirements. Table games contribute from 5% to 50%, while video poker counts up to 10%.

  • Bonus Codes:

    Each promotion requires a code, all of which we list in our chart above.

  • Cashable:

    Bonus money can be converted into cash if it is properly wagered.

Play-through Requirement and Bonus Structure

Info

1st Welcome Bonus Offer

  • 100%
  • € 500
  • 40XBD
REDLANTERN
Copy to Clipboard
Info

2nd Welcome Bonus Offer

  • 75%
  • € 625
  • 40XBD
CHINESECOIN
Copy to Clipboard
Info

3rd Welcome Bonus Offer

  • 100%
  • € 500
  • 40XBD
DANCINGDRAGON
Copy to Clipboard
Info

4th Welcome Bonus Offer

  • 125%
  • € 625
  • 40XBD
GOLDENCRANE
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Info

Anniversary Offer

  • 100%
  • € 170
  • 40XBD
MANDARINYEAR
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Info

Fortune Cookie Sunday

Weekly Bonus - Option 1

Plus 40 Free Spins, Bonus Code: FORTUNEFS

  • 100%
  • € 200
  • 40XBD
FORTUNEMB
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Info

Monday and Thursday Offer 1

  • 25%
  • € 250
  • 40XBD
FENG25
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Info

Monday and Thursday Offer 2

  • 80%
  • € 160
  • 40XBD
SHUI80
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Info

Friday and Sunday Offer 1

  • 30%
  • € 150
  • 40XBD
BUDDHA30
Copy to Clipboard
Info

Friday and Sunday Offer 2

  • 75%
  • € 150
  • 40XBD
Code ZEN75
Copy to Clipboard

Our Take

The welcome bonus is a package affecting the first four deposits. The initial and third deposits receive 100% up to EUR 500. The offer for the third deposit is 75% up to EUR 625. The fourth deposit gets a 125% match up to another EUR 625, and there is a 100% match up to EUR 170 as an anniversary offer.

 

All bonuses must be wagered 40x before they can be cashed out.

Games and Software
Section Rating  

3.1 /5

Downloadable Software

Provider

Saucify

Popularity

7 (used by 16 out of 1081 casinos)

Game Speed

Slow (BlackJack 5 hpm, Roulette 4 spm, Videoslots 16 spm)

PC Performance

Medium (CPU 30%, Ram 200MB, HDD 1000MB)

Number of games

127 (Slots: 69, Video Poker: 34, Table Games: 18, Arcade and Variety: 6)

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Saucify 127
Total127

Software

Supported Softwares
Android IOS Windows

Popular Games on Mandarin Palace

Our Take

The library contains around 160 games by Saucify. The amount is the same in the downloadable and instant versions, but the mobile adaptation will offer only one-third of the entertainment selection. The online lobby is organized by slots, table games, video pokers, Keno, scratch cards and jackpots.

 

Slot machines provide an impressive amount of options to choose from. There are video and classic reels, a wide variety of themes, and plenty of bonus round variations. Among the most popular releases, gamers will find Midnight Racer, Horn of Plenty, Zodiac, Alpha Squad Origins: Captain Shockwave, Gunspinner’s Gold, and Legends of Greece.

 

The table game collection is also decent. There are poker varieties, Craps and Baccarat, as well as American and European Roulette variations, and several Blackjack types – Vegas Strip, Single-Deck, European, Atlantic City and American.

 

The video poker options are diverse, and fans of these games will be pleased to find both rare and standard variations. There are Joker Poker, Jacks or Better, Double Double, Deuces Wild, Aces and Faces, Rocket Jacks Poker, and Deuces and Joker, just to name a few!

 

The arcade selection provides a big range of scratch cards and Keno, and major wins are hidden within such progressive slots as Legends of Avalon, Molten Moolah, Cash Flow and Dream Wheel.