Grand Eagle Casino

Key Rating

3.2/5

Key Rating

3.21

Section Rating

Ownership and Associations

3.7

Software Providers

3.28

Games and House Advantage

3

Promotions and Bonuses

3.31

Countries and Languages

1.51

Banking and Payouts

3.5

Contacts and Support

4.51

Supervising Authorities

2.94

Standings at Gambling Portals

2.84

Player Experiences

3.93
1st of   184  casinos accepting   United States: Virginia
  • 100%
    €300

    Welcome bonus. Click the icon to claim.

  • Slots:77
    Table Games:5
    Video Poker:11
    Arcade and Variety:6
  • Estimated payout time is 5 days. Click the icon for more details.
    Live dealer games are not available. Click the icon for more details.
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.

Supervision

  • SUPERVISION
    Curacao
  • No Dispute Resolver

Grand Eagle Casino Review — Main Takes

Grand Eagle Casino has a simple design that seems a bit out of date, but aside from this flaw, it is a reputable gambling destination with the following benefits:

  • Trusted Software

    All games are provided by Saucify.

  • Stable Gaming Mode

    Download and installation of the software is an option here.

  • Easy Online Winning

    Those who have a login can also bet and win online due to the Flash player lobby.

  • Wins on the Go

    A mobile adaptation is available that does not require a download, but registration is needed.

  • Membership in the Genesys Club

    Whoever has an account here can access a shared loyalty program that unites more than five sites run by the managing company.

  • Convenient Banking

    Advertised payouts are fast and withdrawals are unlimited.

Latest casino news

General Information
Section Rating  

3.7 /5

Main

Associated Companies
Affiliate Program
Genesys Affiliates
Licensed in
Curacao
Year Established
2009 

Associated Casinos

Titles
Average rating
2.73
Partner Casino Restrictions
Only one account allowed in the casino group

Additional Betting Options

Associated Companies
  • None

Languages Supported

Casino Web Site
English

Country Limitations for United States: Virginia

No restrictions specified

Contacts and Support

Current Casino Time

08:47 (UTC-4)

Live chat

Yes

24/7 support

Yes

Website FAQs

No

Email

General email

Send an Email

Feedback Form

None

VIP email

Send an Email

Other email

Send an Email

Phone

International

+1-888-595-5835

UK

+44-808-238-7523

Canada US

+1-888-595-5835

Other countries

Australia, Belgium, Canada, Denmark, Germany, Italy, Netherlands, Norway, Sweden

Fax

International

Unknown

UK

+44-808-238-7524

Canada US

+1-888-595-5935

Other countries

Australia, Belgium, Canada, Denmark, Germany, Italy, Netherlands, Norway, Sweden

Complaints Handling Procedure

Procedure

Disputes resolved by the casino, no special rules

Licensing Authority

Location

Curacao

License Name

eGaming licensing services

Complain

via Website Form

Postal Address
None
Phone

+5999-465-1134

Fax

+5999-465-1136

Email

info@curacao-egaming.com

Web Site

http://www.curacao-egaming.com/

Note
None

Supervising Organizations

eCOGRA

Not Accepted

IBAS

Not Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Representative

Casinomeister

PAB

Askgamblers

Representative

Other

Facebook

No Page

Our Take

Grand Eagle Casino has been operating since 2009 under a license issued by Curacao eGaming Services. The managing company is Genesys Gaming Group, which has approximately ten years of experience in the gambling business. It also owns the Wild West-themed Lucky Creek, Mandarin Palace, which is inspired by oriental legends and traditions, as well as Treasure Mile and WizBet.

 

All services and content are available in English only, and the majority of visits are from residents of the United States of America, Germany, Norway, Singapore and Switzerland. Everyone can either play online or download and install the software. In both cases, a login is needed, as without it, even demo gaming is not possible. There is also a mobile adaptation, which is instant and compatible with the majority of modern smartphones and tablets.

 

The registration process is one page long, with questions about personal information, banking and account preferences. The time required to sign up does not exceed five minutes.

Banking and Payouts
Section Rating  

3.5 /5

Payment Methods for United States: Virginia

Voucher
Credit Card
Bank Transfer
Currencies
CAD, DKK, EUR, NOK, SEK, GBP, USD, AUD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 1 to 2 Business days
By cheque
from 3 to 21 Business days
Of that, reversal period

Unknown

Reported payout time
For this casino
from 2 to 12 days, median is 3 days
For all associated casinos

from 2 to 14 days, median is 9 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 2 to 12 days, best guess 5 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
14%

Limits

Max cashout one time

Unlimited

Max cashout monthly

Unlimited

Withdrawal Min

The minimum withdrawal amount is $100

Our Take

All financial transactions can be managed in Euros, British pounds, U.S., Canadian and Australian dollars, Danish and Norwegian krone, and Swedish krona. A few e-wallets, offline bank transfer options, including GiroPay for Germany and iDeal for the Netherlands, and credit cards are all deposit options that clients have to add money to their accounts.

 

No less than EUR 100 should be claimed as a minimum withdrawal, which is a rather high amount. On the other hand, single, weekly and monthly withdrawals are unlimited. Depending on the cash-out method, there can be an additional service fee of up to EUR 30.

 

The advertised payout time is from one to two business days for e-wallets, and from three to twenty-one days for bank check withdrawals. Typically, winners wait from one to twelve days, with four being the withdrawal time for the majority of cases. The risk of non-payment is only 14%.

Web Reputation
Section Rating  

3.4 /5

Gambling Portal Ratings

LCB
3.9
Askgamblers Casino
6.91
ThePOGG
1.45

Gambling Portal Statuses

LCB

No Status

Askgamblers

No Status

Casinomeister

Not Listed

Online Casino City

No Status

Our Take

Evaluations from influential portals, as well as reviews from members, are mostly positive. The only source that is absolutely negative towards the platform’s services is The POGG, with its verdict of 1 out of 10. CasinoListings remains neutral at 3 out of 5. LCB’s rating is 4 out of 5, while AskGamblers rates it 7 out of 10.

 

More than 60% of the feedback is positive, specifically about payouts and the great work of the help desk. The help desk responds to complaints and requests by phone, e-mail, and via 24/7 live chat. Around 17% of comments from customers are negative, which is mostly caused by delayed withdrawals and old software.

Promotions and Bonuses
Section Rating  

3.3 /5

Total Bonus

€300

Key Facts - Grand Eagle Casino Bonus Review

  • Bonus Offers:

    Welcome bonuses and tournaments, as well as loyalty points, are among regular deals.

  • Bonus Codes:

    Each promotion requires one, and we provide all of them, including free spin codes, in our chart above this text block.

  • Game Contribution:

    Slot machines and arcade games are the only cohorts worth wagering at because they contribute 100%.

  • Cashable:

    If the requirements are completed on time, bonus money can be converted into cash.

Play-through Requirement and Bonus Structure

Info
  • 100%
  • €300
  • 40XB
FLYHIGH
Copy to Clipboard

Our Take

The sign-up bonus is a 100% match up to EUR 300 on the initial deposit. This offer should be wagered no less than 40xB before it becomes cashable. Another option is to participate in ongoing slot tournaments, like the Gallop to Victory, which is held across all operators of the group. The race features an impressive prize pool of up to EUR 50,000.

 

Speaking of the group, it provides a shared loyalty program. This means that the more logins you have across different gambling houses of Genesys Gaming – the faster your accumulation of points, and the more diverse the rewards you can earn, including gifts, tournaments for slot machines and table games, newsletters with promotions, etc.

 

Having an account exclusively at Grand Eagle is also beneficial. Loyalty and active wagering are rewarded with bonus money, bonuses, exclusive offers and points that can be exchanged for prizes in the store.

Games and Software
Section Rating  

3.1 /5

Downloadable Software

Provider

Saucify

Popularity

7 (used by 16 out of 991 casinos)

Game Speed

Slow (BlackJack 5 hpm, Roulette 4 spm, Videoslots 16 spm)

PC Performance

Medium (CPU 30%, Ram 200MB, HDD 1000MB)

Number of games

127 (Slots: 69, Video Poker: 34, Table Games: 18, Arcade and Variety: 6)

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Saucify 129
Total129

Software

Supported Softwares
Android IOS Windows

Popular Games on Grand Eagle Casino

Our Take

The lobby contains more than 120 games powered by Saucify, a software developer that provides access to all game cohorts. Some of them are represented better than others, but there are some choices for all classifications. The entertainment is located in a single lobby, where it is organized by such filters as slots, blackjack, roulette, video poker, Keno, Baccarat-Craps and progressives.

 

The amount of entertainment within the downloadable and online lobbies is similar, while the mobile adaptation has around 50 games. Those who prefer a better selection of betting options for portable devices can click here for an impressive list of brands that are adapted for mobile gaming.

 

Although it seems like quite a detailed filter, the biggest selection is for slot machines, whereas Roulette, Baccarat, and Blackjack could have been united under the table games filter, as the overall selection is rather small. Slot machines are represented by both video and classic styles, with a diversity of theme options and bonus features. Just to name a few, there are Zodiac, with the possibility to win up to eight free spins; Midnight Racer, where the Wild symbol multiplies wins x2; Realms, with its stacked icons; and Robin Hood Outlaw, with its variety of bonuses, ranging from free spins and random Wilds to gambling and multi-level gaming.

 

Progressive games are also represented mostly by slot machines, with some of Saucify’s popular releases like Legends of Avalon, Molten Moolah, Dream Wheel and Cash Flow.

 

Video poker varieties are both single and multi-hand. The collection includes Bonus Poker Deluxe, Deuces Wild, Triple Double Bonus, Joker Poker, Jacks or Better and a few other types. Blackjack is divided into single deck and 3 Vegas Strip variations. Roulette comes in American and European options for gamblers. Other table games include Punto Banco and Baccarat, as well as Craps and table poker. Arcade games are represented by four variations of Keno.