Golden Palace Casino

 Key Rating: 2.5

Key Rating2.53

Section Ratings:

Ownership and Associations4.06

Software Providers1.9

Games and House Advantage0.89

Promotions and Bonuses4.05

Countries and Languages1.8

Banking and Payouts2.03

Contacts and Support3.17

Supervising Authorities1.8

Standings at Gambling Portals3.11

Player Experiences1.86

  (United States: Virginia is not allowed. See the list of 151 casinos accepting United States: Virginia United States: Virginia)
 
  • + 7 Other Software
  • NO VA
    Players residing in United States: Virginia are not accepted.
  • 100%
    €200
    Bonus

    Welcome bonus. Click the icon to claim.

  • Info coming soon
    Info coming soon
    Info coming soon
    Info coming soon
    Game Variety
  • Mid-Slow Pay
    Estimated payout time is 9 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authorityCuracao
  • Dispute resolverThePogg
Golden Palace Casino IS NOT RECOMMENDED
WE RECOMMEND OTHER CASINOS:
 
 
Golden Palace Casino Review — Main Takes
The Golden Palace Casino claims to offer quality entertainment to fans of online gaming. However, its history of relationships with clients, as well as the feedback collected across the online community state quite the opposite.
  • GOOD SOFTWARE
    Content is supplied by studios that are known and respected in the industry.
  • UNRESOLVED COMPLAINTS
    More than half of the feedback is negative and more than half of the complaints remain unresolved.
  • DELAYED PAYMENTS
    While the advertised payout time is up to 9 business days, winners reported that they had to wait for payments for over two months.
  • QUESTIONABLE MARKETING
    The brand has a history of notorious gimmicks, including its URLs tattooed on customers’ foreheads.
  • HIGH WAGERING REQUIREMENTS
    The rollover terms are above average.
  • LIMITED WITHDRAWAL
    Players are allowed to cash out no more than 4,000 per month – a very small amount compared to other locations across the industry.
 
General Information
Section Rating: 3.0  
 

Main

Associated Companies
Affiliate Program
Golden Palace Affiliates
Licensed in
Year Established
1998 

Additional Betting Options

  • None

Languages Supported

Casino Web Site English

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United States: Virginia

Registration RestrictionsUnited States
United States

Our Take

The Golden Palace Casino launched in 1998, although the website states 2012 to be the date that it was founded. The operator has a history of changing owners and software. It was primarily powered by Playtech, and then switched to TopGame. Today, it runs on and is owned by ProgressPlay – a company that states its date of foundation to also be 2012.

The reviewed location is licensed and regulated by the government of Curacao, and has a controversial reputation for questionable business practices, multiple complaints and outrageous gimmicks. Among such are the face of the Virgin Mary on a grilled cheese sandwich, bought by the Golden Palace on eBay for $28,000, as well as a haunted walking cane worth $65,000. The label also paid people to tattoo its advertising on their foreheads and backs.

The homepage offers a summary of promotions, games and news. There is no specially developed mobile app, but the design is responsive to all devices, from Android operating systems to iPads, iPhones, etc. There is also the Mobile Games pad for users with portable devices. Entertainment is also accessible via instant play. 

Most of the incoming traffic comes from the United Kingdom, Canada and Ireland. The main language used for the content is English, but games are also available in French.

The registration form is standard. An invitation to join is the first thing every new visitor sees. Among several stages of the sign-up process are requirements to specify personal, contact, and banking information, as well as a unique password no more than six characters in length, consisting of letters and at least one number.

Contacts and Support

General

Current Casino Time17:04 (UTC+0)

Live chatYes

24/7 supportNo

Website FAQsNo

Phone

International

UK

Canada US

Other countries

General emailSend an Email

Feedback Form None

VIP email None

Other email None

Fax

InternationalUnknown

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Adress

TitleVincenti Buildings

Street & Number28/19 (Suite1258) Strait Street

CityValletta

CountryMalta

Post CodeVLT1432

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureDisputes resolved by the casino, special rules

Licensing Authority

Location Curacao

License Name eGaming licensing services

Complain via Website Form

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted


Other Organizations None

Gambling Portals 

Latestcasinobonuses Representative

Casinomeister Not represented

Askgamblers Representative

Other

Facebook Inactive Page

 
Banking and Payouts
Section Rating: 2.0  
 

Payout Times

Advertised payout time

To e-wallets  from 5 to 6 Business days

By cheque from 9 to 32 Business days

Of that, reversal period 3 days

Reported payout time

For this casino from 7 to 60 days, median is 10 days

For all associated casinos from 3 to 60 days, median is 10 days

KeyToCasino estimated payout time 

To e-wallets from 3 to 36 days, best guess 9 days

Non-payment risk  13%

Limits

Max cashout one time 1000

Max cashout monthly 4000

Deposit Min Min deposit amount per transaction is 25 USD, EUR,GBP 

Withdrawal Min Min withdrawal is 50 USD for all withdrawal options. Min withdrawal for E-check is 100, for paper check is 300. 

Max cashout details There is a 1000 weekly limit for starters, but as player advances in VIP level, those get increased up to a 35,000 weekly for VIP Ultimate Plus level Members 

Our Take

Among the depositing methods, there are credit and debit cards, such as Visa, MasterCard and Maestro, as well as e-wallets Neteller and Skrill, the prepaid card Paysafecard, Pay by Phone service, and a few locally targeted systems, like iDeal for the Netherlands and Sofort for Germany.

The cashier operates in USD, EUR and GBP, and requires a minimum deposit of 25 USD.

The payout time advertised by the place to bet and win is anywhere from five to six business days for e-wallets, and from 9-32 business days by check. However, the clientele reports that the cashier often takes up to 60 days to pay out, and in some cases – even longer than that.

The withdrawal minimum is 50 USD. The limits are 1,000 USD per week for newly registered accounts, and no more than 4,000 per month, although it is stated that VIPs are entitled to cash out up to 35,000 USD per week.

Fees

Player Activity Account inactivity for 999 days may result in fees

Other

 
Web Reputation
Section Rating: 2.5  
 

Player Experience Summary 

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusGood
Casinomeister StatusRogue
Latest Casino Bonuses StatusWarning list
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take

Neither of the most reliable online gambling portals has a good review. This gambling destination has been labeled “Rogue” at Casinomeister, which means that the portal has serious cause to accuse the label of customer negligence and severe violations. LCB also places it on its warning list.

In terms of numbers and ratings, by the time this review was being published, both Askgamblers and The POGG Rating gave a five out of ten rating. In more than 60% of cases, gamers left complaints, and up to 70% of these complaints remained unsolved.

The forum discussions often point at changing wagering requirements after the initial bonus is claimed, withholding payments and confiscating funds from accounts. This feedback is left both by the newbies and regulars who were loyal until their rights were abused.

The Golden Palace contacts are live chat and e-mails. No non-biased third parties specializing in resolving issues are involved.

 
Promotions and Bonuses
Section Rating: 4.1  
 
 
*Total Bonus:  €2900
 
 

Key Facts - Golden Palace Casino Bonus Review

  • Bonus Codes: No coupon codes are needed to claim the welcome bonus. The redemption procedure is automatic, meaning that the money is added instantly after the deposit is made.
  • Wagering Requirements: The sign-up bonus has to be wagered 50xB.
  • Free Spins Eligibility: This offer may be among regular promotions.
  • Cashable: The bonuses are cashable upon meeting the wagering requirements.
 

Play-through Requirement and Bonus Structure

  • First Deposit Welcome Bonus - Option 1

  • Bonus Code
  • Sign-Up Bonus 
  • Cashable
  • 100%
  • 200
  • 50XB
  • S
    Slots
    Contribute: 100%
    Wager: 50xB
    T
    Table Games
    Contribute: 2-10%
    Wager: 500xB to 2000xB
    V
    Video Poker
    Contribute: 20%
    Wager: 250xB
    A
    Arcade and Variety
    Contribute: 10%
    Wager: 500xB
  • Ongoing Bonus

  • Bonus Code
  • Special Payment Methods Bonus 
  • Cashable
  • 15%
  • 2500
  • 25XD
  • S
    Slots
    Contribute: 100%
    Wager: 25xD
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0%
    Wager: Unlimited
  • Cash Back Bonus

  • Bonus Code
  • CASH BACK 
  • Cashable
  • 10%
  • 200
  • 50XB
  • S
    Slots
    Contribute: 100%
    Wager: 50xB
    T
    Table Games
    Contribute: 2-10%
    Wager: 500xB to 2000xB
    V
    Video Poker
    Contribute: 20%
    Wager: 250xB
    A
    Arcade and Variety
    Contribute: 10%
    Wager: 500xB

Our Take

The list of possible promotions includes no-deposit bonuses, welcome promotions, free spins, cash back, and a VIP program.

The Welcome offer is 100% up to 200 USD. Wagering requirements are above average at 50xB. Players must meet these within 90 days.

Among the weekly bonus offers, there are:

- Happy hours.

- Free spins on different occasions – from holidays and seasonal events to new releases and specific days of the week.

- Weekly surprises.

 
Games and Software
Section Rating: 1.4  
 

Instant-Play Software

ProvidersTotal
Digital Gaming Solutions Digital Gaming Solutions ?
Lighting Box Lighting Box ?
Thunderkick Thunderkick ?
Show all Providers
Total?

Mobile Software

Mobile Version Available

Popular Games on Golden Palace Casino

 

Our Take

Entertainment is provided by several software developing studios. The main one is Microgaming. Others include Net Entertainment, NYX, Thunderkick and the rare Gamevy. The overall amount of games is above average, standing at about 500 titles. The best representation is for video slots and arcades. There is no video poker of any kind. 

The content is divided into two lobbies: Games and Mobile Games. The first lobby has the following sub-categories:

  • Featured

  • Slots, which include Big Time Gaming’s book-inspired White Rabbit, Thunderkick’s folklore-based Babushka slot, adventurous Wild Seas by ELK, Blueprint Gaming’s historic Fortunes of Sparta, and other exciting games.

  • Jackpots, where Microgaming’s progressives, such as Treasure Nile, Tunzamunni, and King Cashalot are the primary games available.

  • Table Games. Here, roulette variations, including the European type, as well as blackjack, table pokers and baccarat are offered.

  • Casual Games, including Virtual Tennis, Virtual Racing, Keno and more!

The Mobile Games lobby has a selection of up to 200 releases featuring all types of entertainment. No detailed filters or parameters for a more convenient search function have been developed. The free slots mode is available.

Not Recommended