- Licensing authorityCuracao
- Dispute resolverThePogg
Casino Web Site English
Targeted Countries No targeted specified
Registration RestrictionsUnited States
The Golden Palace Casino launched in 1998, although the website states 2012 to be the date that it was founded. The operator has a history of changing owners and software. It was primarily powered by Playtech, and then switched to TopGame. Today, it runs on and is owned by ProgressPlay – a company that states its date of foundation to also be 2012.
The reviewed location is licensed and regulated by the government of Curacao, and has a controversial reputation for questionable business practices, multiple complaints and outrageous gimmicks. Among such are the face of the Virgin Mary on a grilled cheese sandwich, bought by the Golden Palace on eBay for $28,000, as well as a haunted walking cane worth $65,000. The label also paid people to tattoo its advertising on their foreheads and backs.
The homepage offers a summary of promotions, games and news. There is no specially developed mobile app, but the design is responsive to all devices, from Android operating systems to iPads, iPhones, etc. There is also the Mobile Games pad for users with portable devices. Entertainment is also accessible via instant play.
Most of the incoming traffic comes from the United Kingdom, Canada and Ireland. The main language used for the content is English, but games are also available in French.
The registration form is standard. An invitation to join is the first thing every new visitor sees. Among several stages of the sign-up process are requirements to specify personal, contact, and banking information, as well as a unique password no more than six characters in length, consisting of letters and at least one number.
Current Casino Time17:04 (UTC+0)
General emailSend an Email
Feedback Form None
VIP email None
Other email None
Other countries Unknown
Street & Number28/19 (Suite1258) Strait Street
ProcedureDisputes resolved by the casino, special rules
eCOGRA Not Accepted
IBAS Not Accepted
Other Organizations None
Neither of the most reliable online gambling portals has a good review. This gambling destination has been labeled “Rogue” at Casinomeister, which means that the portal has serious cause to accuse the label of customer negligence and severe violations. LCB also places it on its warning list.
In terms of numbers and ratings, by the time this review was being published, both Askgamblers and The POGG Rating gave a five out of ten rating. In more than 60% of cases, gamers left complaints, and up to 70% of these complaints remained unsolved.
The forum discussions often point at changing wagering requirements after the initial bonus is claimed, withholding payments and confiscating funds from accounts. This feedback is left both by the newbies and regulars who were loyal until their rights were abused.
The Golden Palace contacts are live chat and e-mails. No non-biased third parties specializing in resolving issues are involved.
Mobile Version Available
Entertainment is provided by several software developing studios. The main one is Microgaming. Others include Net Entertainment, NYX, Thunderkick and the rare Gamevy. The overall amount of games is above average, standing at about 500 titles. The best representation is for video slots and arcades. There is no video poker of any kind.
The content is divided into two lobbies: Games and Mobile Games. The first lobby has the following sub-categories:
Slots, which include Big Time Gaming’s book-inspired White Rabbit, Thunderkick’s folklore-based Babushka slot, adventurous Wild Seas by ELK, Blueprint Gaming’s historic Fortunes of Sparta, and other exciting games.
Jackpots, where Microgaming’s progressives, such as Treasure Nile, Tunzamunni, and King Cashalot are the primary games available.
Table Games. Here, roulette variations, including the European type, as well as blackjack, table pokers and baccarat are offered.
Casual Games, including Virtual Tennis, Virtual Racing, Keno and more!
The Mobile Games lobby has a selection of up to 200 releases featuring all types of entertainment. No detailed filters or parameters for a more convenient search function have been developed. The free slots mode is available.