THIS CASINO IS NOT RECOMMENDED
Casino Fiz is not recommended and we recommend other casinos

Casino Fiz

Key Rating

2.8/5

Key Rating

2.75

Section Rating

Ownership and Associations

2.64

Software Providers

3.57

Games and House Advantage

1.88

Promotions and Bonuses

3.2

Countries and Languages

3.74

Banking and Payouts

1.03

Contacts and Support

4.42

Supervising Authorities

3.07

Standings at Gambling Portals

1.24

Player Experiences

0
(United States: Virginia is not allowed. See the list of 185 casinos accepting United States: Virginia)
  • 100%
    €200

    Welcome bonus. Click the icon to claim.

  • Slots:184
    Table Games:8
    Video Poker:7
    Arcade and Variety:11
  • Estimated payout time is 19 days. Click the icon for more details.
    Live dealer games are not available. Click the icon for more details.
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.

Supervision

  • SUPERVISION
    Curacao
  • No Dispute Resolver

Casino Fiz Review — Main Takes

The stylishly designed Casino Fiz online makes an impression that playing here will be as fun as drinking sparkling wine. However, the history of this brand’s relationship with customers, bonus policies, payout delays, and multiple issues reported by the audience raise the essential question: Is this a safe enough place to bet money, or will the bubbles fizz out when it comes to receiving the wins?

  • LOW RATINGS

    Major gambling portals share the general opinion about the low quality of services and warn about the potential danger of losing money if playing here.

  • SUPPORT COMPLAINTS

    The quality of work of the help desk representatives gets a record-breaking number of complaints for ignoring questions and not resolving problems.

  • QUESTONABLE SOFTWARE

    The library is powered by Rival, a company that has a history of negative publicity.

  • AVERAGE LICENSE

    It is licensed and regulated by the government of Curacao, which is not among the top authorities in the industry.

  • PAYOUTS ISSUES

    While the limits for withdrawals are extremely low, the cashier may take more than two weeks to verify documents and may delay payouts, making it difficult to cash out even within a month.

  • MONEY NOT PAID

    Players raise the issue that the cashier often declines documents by finding reasons not to pay out at all. The estimated non-payment risk is alarmingly high at 60%.

Latest casino news

General Information
Section Rating  

3.4 /5

Main

Associated Companies
Affiliate Program
BestPay Partners
Licensed in
Curacao
Year Established
2012 

Associated Casinos

Titles
Average rating
2.62
Partner Casino Restrictions
Unknown

Additional Betting Options

Associated Companies
  • None

Languages Supported

Country Limitations for United States: Virginia

Registration Restrictions

United States

Targeted Countries

Contacts and Support

Current Casino Time

19:59 (UTC-5)

Live chat

Yes

24/7 support

Yes

Website FAQs

Yes

Email

General email

Send an Email

Feedback Form

None

VIP email

None

Other email

Send an Email

Phone

International

+1-866-463-0291

UK

Canada US

Other countries

France

Fax

International

+1-88-310-2512

UK

Unknown

Canada US

Unknown

Other countries

Unknown

Mail Adress

Title

TVMUK LTD

Street & Number

37a, Chippenham Mews

City

London

Country

United Kingdom

Post Code

W9 2AN

Complaints Handling Procedure

Procedure

Disputes resolved by the casino, no special rules

Licensing Authority

Location

Curacao

License Name

eGaming licensing services

Complain

via Website Form

Postal Address
None
Phone

+5999-465-1134

Fax

+5999-465-1136

Email

info@curacao-egaming.com

Web Site

http://www.curacao-egaming.com/

Note
None

Supervising Organizations

eCOGRA

Not Accepted

IBAS

Not Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Representative

Casinomeister

PAB

Askgamblers

Representative

Other

Facebook

Active Page

Our Take

Casino Fiz online launched in 2012. It is licensed and regulated by the government of Curacao and is owned by CyberRock Entertainment N.V. Founded in 1995, this company has a history of negative publicity and violations. A sister title of the Fiz is the Dendera—yet another place to bet and win that has a disturbingly high number of complaints from the community and warnings from gambling portals.

For those realizing at this point that Fiz may not be the best option but still wanting to play the Rival software, there are such libraries as the Slots Millions and Vegas2Web where these games can be played.

As to the reviewed website, it is targeted at France and Spain, and along with these two countries, it gets a lot of visits from Belgium, Germany, Portugal, and the Netherlands.

There are English, French, Spanish, Portuguese, German, and Italian versions of the content, and Dutch is added to the listed languages for games. Both instant play and download options are available.

Users preferring to play from portable devices may take advantage of the mobile version. This is the only option for mobile play as neither responsive design nor an app are available.

The platform itself is modern and appealing and is designed in deep blue colors with fizzing bubbles filling the entire screen. The main pages summarize bonuses, the most popular games, and the latest winners as well as the sum pending in progressive jackpots.

The About section neither informs about the values nor gives information about its trustworthiness. Instead, from the very first paragraph, it pours out a whole lot of obligations that everyone has to stick to.

As for joining and registering an account, it can be done quickly by clicking the Join button. The registration process will require personal, contact, and banking information. It will also ask for a password that is no less than six characters in length and a secret question.

Banking and Payouts
Section Rating  

1.0 /5

Payment Methods for United States: Virginia

Voucher
Credit Card
Bank Transfer
Currencies
EUR, ZAR, GBP, USD, AUD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 15 to 18 Business days
By cheque
N/A
Of that, reversal period

Unknown

Reported payout time
For this casino
from 27 to 55 days, median is 41 days
For all associated casinos

from 2 to 99 days, median is 21 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 2 to 73 days, best guess 19 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
33%

Limits

Max cashout one time

1500

Max cashout monthly

10000

Max cashout details

Max cashout does not apply to progressive jackpot winnings

Withdrawal Min

100 €/$/£/AUD or 1000 ZAR

Withdrawal Max

All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD).

Deposit Min

25 credits

Fees

Player Activity

Deposit must be played through the 1 times to avoid the 100% fee
Account inactivity for 90 days may result in fees

Withdrawal Fees

All withdrawals (Wire, Netteller, Direct-to-Card etc) are subject to a 10-40 $,€,£ transfer fee

Our Take

The cashier does not have a very large selection of depositing methods. There are the most common ones—debit and credit cards such as Visa and MasterCard and Italian Postepay—as well the internationally accepted e-wallets, such as Skrill, Neteller, Ecopayz, and UPaycard. The prepaid Paysafecard is accepted as well as a few locally designed systems like Giropay for clients from Germany and iDeal for customers from the Netherlands. Wire transfer is also among the methods that can be used for cash-outs.

The cashier works with major world currencies such as USD, EUR, GBP, and also AUD and ZAR. A minimum deposit amount is 25 USD, and it has to be played through at least once to avoid the 100% fee.

The advertised payout time for e-wallets is between 15 to 18 business days. Winners report that the cashier actually pays within 27 to 55 days, if it even pays at all. The estimated non-payment risk is extremely high at up to 60%.

Because payouts take so much time, it might be assumed that at least the big withdrawal amounts are allowed. On the contrary, they are not. The maximum sum one can cash out per one transaction is 1,500 USD, while monthly limits are only up to 10,000 USD. The withdrawal minimum is 100 USD.

As to the financial penalties that are possible here, account inactivity for 90 days will lead to fees. Also, withdrawals by Wire, Neteller, or directly to cards are subject to a transfer fee between 10 to 40 USD.

Web Reputation
Section Rating  

0.6 /5

Gambling Portal Ratings

LCB
1.2
Askgamblers Casino
2.75
ThePOGG
2.35

Gambling Portal Statuses

LCB

Warning list

Askgamblers

No Status

Casinomeister

Not Listed

Online Casino City

No Status

Our Take

Reviews from gambling portals are negative, and the operator is labeled Rogue and blacklisted at CasinoListings. The LCB team rates it at one out of five and puts it on the warning list. As to ratings from other portals, Askgamblers rates it with three out of ten, and the POGG Rating gives it a generous five out of ten. These numbers refer to the period when our review was written, and may have changed with time.

Complaints take up 91% of all feedback from the registered members, and, worse, up to 70% of these complaints remain unsolved. Forums are full of stories about the location withholding money, applying unreasonably high fees up to 40 USD to payouts, changing bonus terms and conditions after the bonus has already been wagered, or even blocking accounts and denying payouts at all.

Among the contact options are 24/7 live chat, phone, web FAQs, and e-mail. No non-biased third parties are available if any of the issues fail to be solved by the representatives. The last word is always left with the operator.

Promotions and Bonuses
Section Rating  

3.2 /5

Total Bonus

table games and video pokers allowed

€1700

Key Facts - Casino Fiz Bonus Review

  • No Deposit Bonuses:

    No deposit bonuses are among the offers that may be posted regularly. For current availability of such offers, check the website.

  • Bonus Codes:

    No bonus codes are needed for welcome offers. The redemption procedure requires claiming the bonus online before depositing.

  • Game Contributions:

    Arcade games and slots contribute 100% to wagering requirements, while table games and video poker do not contribute at all.

  • Cashable:

    Bonuses are non-cashable.

Play-through Requirement and Bonus Structure

Info

6000 Welcome Bonus

First Deposit Welcome Bonus - Option 1
  • 400%
  • €1500
  • 35XBD
Bonus Code

No bonus code required.

Redemption Procedure: Claiming online before deposit

Info

All Games Bonus

First Deposit Welcome Bonus - Option 2

table games and video pokers allowed

  • 100%
  • €200
  • 35XBD
Bonus Code

No bonus code required.

Redemption Procedure: Claiming online before deposit

Our Take

Among possible promotions are the welcome bonuses, cashbacks, daily and weekly promotions, rewards for bringing a friend, a VIP program, and free money in return for earned points.

The welcome offer may cover the first few deposits, which may lead to quite a big sum of promotional money. The wagering requirements are 35xBD. Instead of the welcome offer, everyone may choose another option: 100% cashback insurance.

Other promotions include tournaments with a prize pool of $50k for those earning the most tourney points and the Cashtravaganza, where up to 80% on all deposits is offered.

Regulars may also earn comp points for wagering often. Every wagered Euro is worth 1 comp point. A collected amount of 100,000 points may be converted to 100 EUR of free money.

Games and Software
Section Rating  

2.7 /5

Downloadable Software

Provider

Rival

Popularity

4 (used by 41 out of 1005 casinos)

Game Speed

Medium (BlackJack Unknown, Roulette Unknown, Videoslots 1 spm)

PC Performance

Light (CPU Unknown, Ram Unknown, HDD Unknown)

Number of games

138 (Slots: 106, Video Poker: 7, Table Games: 10, Arcade and Variety: 15)

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Rival 175
BetSoft 41
Vivo Gaming ?
Show all Providers
Sub Total216

Software

Supported Softwares
Android IOS Windows

Popular Games on Casino Fiz

Our Take

The library has 200 releases, which is not much. The main software provider is Rival, and two others are BetSoft, and live dealer provider Vivo Gaming.

Entertainment of all types is available. The scarcest selection is for video poker and table games. The download version has the entire content collection, while instant play mode is even more limited.

All entertainment is gathered in one lobby and can be sorted by the following filters:

  • New releases with fresh arrivals from BetSoft and Rival, including Mystic Wolf, Cirque du Slots, Sugar Pop!, and Panda Party

  • Reeled machines, which are subdivided into video, three-reel, progressive, i-slots, and 3D slots. The progressive ones are represented by Strike Gold, 1,000,000 Reels BC, Money Magic, and 777 Major Moolah

  • Table games with variations of baccarat, blackjack, roulette, craps, and poker

  • Video poker, including Deuces & Joker, Joker Poker, and Deuces Wild

  • Specialty games, where fans of this cohort may find Keno, Sudoku, and Virtual Racebook 3D.

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Not Recommended