Rogue casinos are a players’ worst nightmare. The online community passes horrifying stories across different forums about closed accounts, changed bonus terms, non-paid jackpot wins, threats from the managers, and even cases of users being beaten up simply for demanding the truth. Unfortunately, most of these stories are not an exaggeration. Yes, online gambling usually happens in the safe environment observed by supervising authorities. However, blacklisted sites exist, and they should be avoided.
How does one know which website to choose? There is plenty of information online. The primary sources to turn to are influential gambling portals, which usually employ a team of investigators that work to protect the customers. We often include ratings and feedback from many popular resources into our reviews, alongside feedback from the gamers and our own research. Thus, everyone remembers an investigation done by LCB, when they discovered that Burnbet was supplying its members with the pirated copies of Novomatic, Aristocrat and Euro Games Technology.
It is true that the list of places to avoid will differ from portal to portal. Nevertheless, there are some vital factors that each reviewer pays attention to before coming to a conclusion. Among such are:
- Consecutive cases of non-payment to the clientele;
- Accusations from affiliate partners that do not receive royalty;
- Linking to domains where the pirated software is hosted;
- Spam, aggressive marketing and false advertising;
- Failure to meet the RNG certification standards.
Different causes lead to different outcomes. Some, like spam and slow payouts, can be fixed. In most cases, however, the issues are much more severe, and among them are absence of the license or a permit being issued by a questionable authority, bonus terms and conditions that are being changed without any warning, etc. All of those lead to gamblers losing money and, in some cases, to even more disturbing scenarios.
Casinos to Choose and to Avoid
There is a fair share of blacklisted places to bet and win in Asia, Europe, Canada, Australia, etc. Usually, it is easy to spot one by reading about the owner, software or license. Thus, as for owners, companies like CyberRock Entertainment N.V. and its network usually end up in all the rogue lists due to frequent issues of non-payment, slow withdrawals, and tricky depositing terms under which one can often lose a progressive win if not enough cash was deposited in the first place. Ace Revenue and Operia are another companies that are consistently having troubles reaching mutual understanding with their visitors.
There have been enough cases of alarming actions in libraries that host Pragmatic Play and BetSoft software. Even though these two studios have done everything in their power to rebrand and fix the reputation, we all remember long investigations of BetSoft’s progressive jackpot games and the settlement with one of their winners, who was proposed a smaller amount of cash, even though he hit the big win in the Glam Life slot. As to Pragmatic Play, today they cooperate with platforms that are licensed in Curacao – an authority with a non-reliable reputation.
As to the institutions that issue permits, the top two are the Malta Gaming Authority and United Kingdom Gambling Commission. Whenever either of these is listed by the operator, the safe gaming environment is guaranteed. Software developers hosted by such lobbies are usually of the top league – Microgaming, Net Entertainment, Playtech, etc. Links lead to big lists with recommended gambling destinations to wager at. All other licenses grant far lesser protection and should be carefully taken into consideration before anyone decides to register and bet real money.
----- FREQUENT ASKED QUESTIONS -----
If I become a victim of a rogue operator, can I get my money back and how?
There is always a chance of the payout, but one can never be 100% sure. The first thing to do after requesting a withdrawal and waiting long enough is to contact the representatives of the platform, complain about the problem and ask for assistance. If no response or help are provided, the next step is to file a complaint to the supervising authority.
If one title in the owner’s network is blacklisted, does this mean the other ones are, too?
Not necessarily. There have been many cases when a website was caught on questionable actions, and the owner did everything to demonstrate that this is not the case with the remaining participants of the network. In general, though, the common practice is when fraud happens, it is a symptom of unethical actions across the entire group.
How can I tell if a place I choose is legit and safe?
With so much information out in the open it should not be that hard nowadays. Research before registering. Compare reviews from different sources. Spend an extra ten minutes and find information about the owner. Read all terms and conditions carefully, pay attention to the license. Does the selected location have one? If it does, is it a solid permit, or the one obtained somewhere in Costa Rica? Chat with the help desk to see if they give detailed information, or avoid direct questions. If any doubts occur, leave the place. There are plenty of alternatives to choose from, so don’t risk your money and wellbeing for nothing.
Is there a chance a brand moves off the blacklist?
Yes, and there have been plenty of such cases. Software can be changed from questionable to reliable, ownership can be passed to a trustworthy company, and services and practices can be revised. It also depends on the reason the location was labeled rogue in the first place. Minor issues like spam or complaints can be fixed. However, if there was stealing or practice of providing ripped releases, there is no coming back, and, unfortunately, this is the cause with most of the blacklisted titles.