MoonGames Casino

Key Rating

2.8/5

Key Rating

2.82

Section Rating

Ownership and Associations

3.2

Software Providers

3.92

Games and House Advantage

2.12

Promotions and Bonuses

2.16

Countries and Languages

2.59

Banking and Payouts

2

Contacts and Support

3.3

Supervising Authorities

4.18

Standings at Gambling Portals

3.21

Player Experiences

(United States: Virginia is not allowed. See the list of 189 casinos accepting United States: Virginia)
  • 100%
    € 100

    Welcome bonus. Click the icon to claim.
    New players, min dep £10 for 100% bonus up to £100 + 100 Spins on pre-selected games, @20/5days. Bonus WR: 50x (deposit+bonus). Free Spins wins WR: 85x(bonus). Bonus wins cap: £400 + the initial bonus amount. Deposits can be withdrawn at any time. Withdrawal restrictions & full T&C’s Apply apply

  • Slots:89
    Table Games:10
    Video Poker:5
    Arcade and Variety:1
  • Estimated payout time is 7 days. Click the icon for more details.
    Live dealer games available. Click the icon to play.
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
  • +3

Supervision

  • SUPERVISION
  • DISPUTES
    LCB.org

MoonGames Casino Review — Main Takes

Moon Games claims to be Britain’s best online casino. Since it was launched almost a decade ago, it did manage to win itself a loyal audience by providing quality services. It was also voted the best new site when it was launched. Here are a few important points each new player should know about this brand before registering:

  • Instant Gaming Services

    Software does not need to be downloaded and installed since all entertainment is launched instantly from the browser.

  • Mobile Assistance

    A convenient mobile version and an app for iPhones and iPads are both available.

  • Promotions Are Offered

    A choice of bonus offers for newbies and regulars is provided, and it comes with the wagering requirements.

  • Diverse Game Library

    All types of releases—from slots and arcades to table games, video poker, and live dealer, are hosted in the library.

  • Multi-Software Entertainment

    The lobby offers games from over ten popular and reputable European software developers.

  • Limited Banking

    Both choice of currencies and payment methods are rather small, but meet the needs of regulars.

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General Information
Section Rating  

3.6 /5

Languages Supported

Casino Web Site
English, Swedish, German

Country Limitations for United States: Virginia

Registration Restrictions

United States
United States

Targeted Countries

Contacts and Support

Current Casino Time

Unknown

Live chat

Yes

24/7 support

No

Website FAQs

Yes

Email

General email

Send an Email

Feedback Form

None

VIP email

Send an Email

Other email

Send an Email

Phone

International

UK

+44-203-544-6731

Canada US

Other countries

Complaints Handling Procedure

Procedure

Complaints may be resolved by Ecogra

Licensing Authority

Location

United Kingdom

License Name

Gambling Commission

Complain

via Website Form

Postal Address
Title

Legal Gambling Commission

Street & Number

Victoria Square House, ,Victoria Square

City

Birmingham

Country

United Kingdom

Postcode

B2 4BP

Phone

None

Fax

None

Email

notify@gamblingcommission.gov.uk

Web Site

http://www.gamblingcommission.gov.uk/

Note
None

Supervising Organizations

eCOGRA

Complaints Accepted  

IBAS

Not Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Representative

Casinomeister

PAB

Askgamblers

Representative

Other

Facebook

Our Take

Moon Games Casino was launched by Cassava Enterprises (Gibraltar) Limited, and first began by offering transactions to bingo services online. It is also a part of an even bigger company, 888 Holdings, which is a well-known British label. Some of the other associated titles managed by Cassava Enterprises include Wicked Jackpots, Winneroo, Bingorella, Fruity Vegas, Jester Jackpots, and several others.

All services are licensed and regulated simultaneously by two authorities: the government of Gibraltar and the United Kingdom Gambling Commission. The operator’s desktop mode allows players to choose between several languages, including English, German, and Swedish. Most of the account owners are from the United Kingdom. In addition, there are many returned visits from Israel, Ireland, the Netherlands, and Switzerland.

The design is adaptive, and there is also a mobile version that allows members to play from all types of portable devices. In addition, there is an app for iOS, which includes top slots, table games, and more. For those playing from laptops and desktops, games are available instantly, and no download is required.

To bet and win real money, a login is needed. Registration is divided into three easy steps and requires personal info, new account settings, and contact details. A sign-up bonus can be claimed right after this procedure is completed. It is for new players only, 18+. T&C apply.

Banking and Payouts
Section Rating  

2.0 /5

Payment Methods for United States: Virginia

Voucher
Bank Transfer
Credit Card
EWallet
Currencies
EUR, USD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 4 to 5 Business days
By cheque
N/A
Of that, reversal period

Unknown

Reported payout time
For this casino
Not enough data
For all associated casinos

from 2 to 14 days, median is 7 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 1 to 13 days, best guess 7 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
17%

Limits

Max cashout one time

5000

Max cashout monthly

20000

Our Take

The two currencies accepted by the cashier are Euros and U.S. dollars. The selection of depositing methods is not diverse either. Ways to add money to the account include Neteller and EcoPayz e-wallets; Visa, MasterCard, Maestro, and EntroPay cards; prepaid vouchers Paysafecard and Interwetten; and bank transfer. These same methods are available for cashing out as well.

Withdrawal time is around four to five business days for most methods and from two to ten business days if it is claimed by bank transfer. The payout limits are not very high however. Winners are allowed to request no more than EUR 5,000 per day and up to EUR 20,000 per month. The estimated non-payment risk is 17%, which is still below average.

Web Reputation
Section Rating  

3.0 /5

Gambling Portal Ratings

LCB
3.8
Askgamblers Casino
3.50
ThePOGG
1.75

Gambling Portal Statuses

LCB

No Status

Askgamblers

No Status

Casinomeister

Not Listed

Online Casino City

No Status

Our Take

This is an online gaming location with positive evaluations from the leading gambling portals. When writing this publication, we checked Moon Games’ standing at other popular resources. The review from AskGamblers featured a rating of six out of ten. On the other hand, another portal, the POGG Rating, believed this gambling destination was worth only four out of ten, but Latest Casino Bonuses rated it with an almost maximum score of four out of five. These numbers may have changed with time.

Registered members have been satisfied with the selection of bonuses, the number and variety of games, and the payout speed, according to their feedback on the forums. The only service that is occasionally criticized is the help desk. If there are serious conflicts that cannot be solved by the representatives, gamers’ interests are protected by eCOGRA, which is the supervising authority.

Promotions and Bonuses
Section Rating  

2.2 /5

Key Facts - MoonGames Casino Bonus Review

  • Promo Codes:

    Bonus codes are not required, and offers can be claimed online.

  • Bonus Offers:

    Welcome bonuses, no deposit offers, daily bonuses, and extra spins are among possible promotions, based on the history of prior deals.

  • Wagering Requirements:

    Each bonus may have its specific terms.

  • Game Contribution:

    Slot machines contribute 100%, arcade games up to 90%, table games up to 5% toward wagering requirements, and video poker games 5%.

Play-through Requirement and Bonus Structure

Info

Welcome Bonus

First Deposit Welcome Bonus

+ 100 Free Spins on pre selected games

  • 100%
  • € 100
  • 50XBD
Bonus Code

No bonus code required.

*New players, min dep £10 for 100% bonus up to £100 + 100 Spins on pre-selected games, @20/5days. Bonus WR: 50x (deposit+bonus). Free Spins wins WR: 85x(bonus). Bonus wins cap: £400 + the initial bonus amount. Deposits can be withdrawn at any time. Withdrawal restrictions & full T&C’s Apply apply

Our Take

Moon Games promotions are diverse. New accounts can sign up for a welcome bonus. There may also be tournaments for extra spins, as well as weekly offers and a VIP program for the loyal clients. Exact numbers of rotations, percentage of cash match, rollover requirements and wagering time should be checked at the Promotions section of the platform.

Games and Software
Section Rating  

3.0 /5

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
888 Casino Software 75
Net Entertainment 27
Williams Interactive 13
Show all Providers
Sub Total115

Software

Supported Softwares
Android IOS Windows

Popular Games on MoonGames Casino

Our Take

There are more than 300 online games available at the library. Entertainment is provided by over ten software developing studios, including 888 Software. This company also provides games for several other developers, such as Net Entertainment. Among other studios hosted here are Eyecon, IGT, Bally Interactive and Williams Interactive. Live dealer is powered by Evolution Gaming.

All of the different classifications are available. Most of them, however, are slots of all types. There are such hits as The Legend of Shangri-La by Net Entertainment, Beat the Bobbies by Eyecon, Cleopatra by IGT, Fu Dao Le by Bally Interactive and more.

The smallest selection is for arcades, where only one keno game can be found. Table games include Dream Catcher, more than five variations of blackjack, such as live, Super Stakes, American, Multi-Hand, and classic, and a big choice of roulette games – French, Super Stakes, live, Deluxe, European and American.

As for video poker games, there are not that many of them, but the most popular variations are available.

Games are divided between two lobbies. They use convenient filtering, and it should be no problem finding a needed game by using such categories as Cards, Roulette, and Live Dealer.