Grosvenor Casinos

Key Rating

3.7/5

Key Rating

3.70

Section Rating

Ownership and Associations

4.73

Software Providers

4.57

Games and House Advantage

3.1

Promotions and Bonuses

3.8

Countries and Languages

1.51

Banking and Payouts

3.58

Contacts and Support

2.41

Supervising Authorities

5

Standings at Gambling Portals

4.75

Player Experiences

4.98
(United States: Virginia is not allowed. See the list of 185 casinos accepting United States: Virginia)

Supervision

  • SUPERVISION
  • Dispute resolver
    Remote Gambling Association

Grosvenor Casinos Review — Main Takes

Grosvenor Casinos are UK classics. The group includes more than 50 titles across the country, a separate Bingo brand, Sportsbook, two branded locations in Belgium, and a few bingo clubs in Spain. Players value Grosvenor for many reasons, among which are:

  • DIVERSE SOFWTARE

    Content is supplied to the library by a number of well-known providers, including Next Generation Gaming, Williams Interactive, and Aristocrat.

  • APPRECIATION OF LOYALTY

    With the play points loyalty program, everyone has a chance to get bonus cash, gaming vouchers, and even to achieve Golden Card status with multiple benefits.

  • PLAYING AT THE PRESTIGIOUS LOCATION

    Grosvenor and its owner hold multiple awards, including Best Casino Operator of the Year, and the Socially-Responsible Operator of the Year Land-Based.

  • MULTIPLE ENTERTAINMENT OPTIONS

    From diverse classic and video slots to video poker, Sportsbook, table games, and live dealer – the library has something to offer everyone.

  • WARM WELCOME

    New accounts can consider claiming welcome promotions, which are for new players only, 18+. T&C apply.

  • HIGH STANDING AT GAMBLING PORTALS

    Popular gambling portals and communities share ratings at no less than seven on a scale of one to ten, and praise the helpful support and fast payouts.

Latest casino news

General Information
Section Rating  

4.1 /5

Main

Associated Companies
Affiliate Program
Grosvenor Affiliates
Licensed in
Alderney, United Kingdom
Year Established
2004 

Associated Casinos

Titles
Average rating
2.42
Partner Casino Restrictions
One welcome bonus for the casino group

Additional Betting Options

Associated Companies

Languages Supported

Casino Web Site
English

Country Limitations for United States: Virginia

Registration Restrictions

United States
United States

Targeted Countries

Contacts and Support

Current Casino Time

02:38 (UTC+0)

Live chat

No

24/7 support

No

Website FAQs

Yes

Email

General email

Send an Email

Feedback Form

None

VIP email

Send an Email

Other email

None

Phone

International

+44-800-083-1990

UK

+44-800-083-1990

Canada US

Other countries

Mail Adress

Title

Customer service for GrosvenorCasinos.com

Street & Number

PO Box 70695

City

London

Country

United Kingdom

Post Code

SW1P 9ZR

Complaints Handling Procedure

Procedure

Complaints may be resolved by IBAS

Social Media

Casino accounts

Licensing Authority

Location

United Kingdom

License Name

Gambling Commission

Complain

via Website Form

Postal Address
Title

Legal Gambling Commission

Street & Number

Victoria Square House, ,Victoria Square

City

Birmingham

Country

United Kingdom

Postcode

B2 4BP

Phone

None

Fax

None

Email

notify@gamblingcommission.gov.uk

Web Site

http://www.gamblingcommission.gov.uk/

Note
None

Supervising Organizations

eCOGRA

Not Accepted

IBAS

Complaints Accepted  

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Representative

Casinomeister

PAB  + Representative

Askgamblers

Representative

Other

Our Take

Grosvenor is a group of over 50 casinos across the United Kingdom, licensed by the UKCG and the jurisdiction of Alderney. The online brand launched in 2004. The managing company is the Rank Group, which has been in existence since 1937. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

Apart from the already mentioned operators, in the UK, the Rank Group operates Mecca Bingo with up to 90 Bingo clubs, and Rank Interactive. There are also two unbranded gambling destinations in Belgium, and Top Rank Espana with 10 Bingo clubs in Spain. The company received the Socially Responsible Operator of the Year Land-Based Award from iGaming in 2014 and 2015.

Among the entertainment offered at the reviewed website, there are online slots, the poker room, table games, live dealer content, the Sportsbook section, and Bingo provided by the Mecca Bingo. A special loyalty program called the play points has been developed for the most active gamers.

The incoming traffic number comes in at over 8 million visits per year. Most users are from the targeted country, which is the United Kingdom. Among other frequently visiting countries is Spain.

There is no responsive design. Instead, the instant mobile version can be launched from browsers of smartphones and tablets, and app can be downloaded from the Apple Store and Google Apps. The design itself is clean and simple. It offers the main games right on the home page, and the registration form is located there as well.

The process of sign up is fast for those with a membership card, as the system will automatically fill in the details. For those without a card, the registration process still takes very little time. The one-page form asks for the country of residence, which is either the UK or Ireland, contact details, and a password of no less than eight characters in length.

Any questions regarding registration and other issues may be addressed to the support group available via e-mail and phone. There is also an FAQ section covering the necessary information.

Banking and Payouts
Section Rating  

3.6 /5

Payment Methods for United States: Virginia

Voucher
Credit Card
Bank Transfer
Currencies
GBP  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 0 to 1 Business days
By cheque
from 10 to 10 Business days
Of that, reversal period

Unknown

Reported payout time
For this casino
from 1 to 3 days, median is 2 days
For all associated casinos

from 1 to 3 days, median is 2 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 1 to 4 days, best guess 2 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
14%

Limits

Max cashout one time

15000

Max cashout monthly

Unlimited

Withdrawal Min

The minimum withdrawal is £10 (or currency equivalent)

Fees

Player Activity

Account inactivity for 365 days may result in fees

Deposit Fees

All deposits made using UKASH will incur a 5% fee for administration purposes

Other Fees

If player only placing minimal wagers in relation to the size of the deposit, casino reserve the right to charge a 5% handling fee

Withdrawal Fees

There is a 5 GBP charge for withdrawals made via cheque.

Other

Other

Customers may register 3 payment methods at any one time

Our Take

There are not many depositing methods in the banking sections, but those provided are convenient for British residents. The cashier accepts the international cards Visa and MasterCard, as well as Maestro and the prepaid Paysafecard voucher, and it also works via Neteller, Skrill, and PayPal.

An administration fee of 5% of the deposited sum is applied to all deposits made using UKASH. Players can register up to three payment methods, and the only currency accepted is British pounds.

The advertised payout time is immediate, and most winners report the average payout time to be two business days. Withdrawals by check may take up to ten business days, however. In addition, there is a 5 GBP fee for this type of transaction. Among other possible fees applied there is a fee for accounts that have remained inactive for more than 365 days.

The minimum withdrawal amount is 10 GBP, and the maximum one-time amount is 15,000 GBP. There are no limitations on the monthly sum. The non-payment risk is estimated at 14%.

Web Reputation
Section Rating  

4.9 /5

Gambling Portal Ratings

LCB
3
Askgamblers Casino
8.45
Casinomeister
8.5
ThePOGG
7.55

Gambling Portal Statuses

LCB

No Status

Askgamblers

Very Good

Casinomeister

Accredited

Online Casino City

No Status

Our Take

The comments from major gambling portals are mostly positive. The average ranking on a scale of one to ten is seven to nine. This is based on the statistics and on feedback published on gaming forums.

About 80% of registered customers leave satisfied comments. Most of the issues have to do with money and are usually successfully resolved by the help desk representatives. Payouts are transacted in less than three business days.

While the owner, Rank Group, holds an award for being a responsible land-based operator, Grosvenor Ltd. earned the iGaming trophy for Operator of the Year in 2013. Moreover, the HR team was recognized as the Team of the Year at the Women in Gaming Independent Annual Awards in 2012 and 2014 for successfully completing the Hearts and Minds initiative of internal and employee recognition.

Promotions and Bonuses
Section Rating  

3.8 /5

Total Bonus

£20

Key Facts - Grosvenor Casinos Bonus Review

  • Promo Code:

    Promo codes are not needed. Bonus money is available once the amount is wagered a designated number of times.

  • Cashable:

    Welcome bonuses are non-cashable.

  • No Deposit Bonus:

    United Kingdom based visitors may be offered a no-deposit bonus, which has to be wagered.

  • Wagering Requirements:

    A fair share of time is provided to meet the play-through requirements.

Play-through Requirement and Bonus Structure

Info

Standard Welcome Bonus

  • 100%
  • £20
  • 5XD
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after fulfilling terms

*New Customer Offer. T&C’s Apply. 18+. First deposit only. Min £20 deposit. 5xwagering. The bonus should be awarded instantly but no later than 72 hours after a successful deposit of £20 or more.

Our Take

Based on the history of prior promotions, the list of possible online offers includes welcome bonuses for the games and poker, no-deposit deals, and loyalty points.

After completing the registration, every new account is offered a welcome bonus, which is the subject to the rollover requirements. Several variations of the deal may be provided, based on the preferences. For more details on the cash match and wagering terms head to the Promotions section, as these may change from time to time.

A special loyalty program of play points is available to all active regulars. The program adds points for all deposits, and these points can be converted into non-cashable bonus cash, gaming vouchers, or used in poker. For particularly loyal clients there is a Gold Card, which is given individually with an invitation to join the Grosvenor VIP club.

Regular Grosvenor extra spins promotions, triple points on slots, double points days, and other offers can be checked via the special website section.

Games and Software
Section Rating  

3.8 /5

Downloadable Software

Provider

Playtech

Popularity

1 (used by 41 out of 1005 casinos)

Game Speed

Medium (BlackJack 16 hpm, Roulette 26 spm, Videoslots 20 spm)

PC Performance

Heavy (CPU 20%, Ram 500MB, HDD 3500MB)

Number of games

153 (Slots: 89, Video Poker: 13, Table Games: 26, Arcade and Variety: 25)

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
IGT 105
Electracade 10
Playtech 9
Show all Providers
Sub Total124

Software

Supported Softwares
Android IOS Windows

Popular Games on Grosvenor Casinos

Our Take

The games selection is wide-ranging. Everyone can choose from table games, as well as slots, arcades, live dealer and video poker games.

The software is represented by both major and less common providers. Among the giants there is IGT with such popular machines as the Crown of Egypt, Apollo Rising, Wolf Run, and Wolf Rising, and Novomatic with such hits as the Book of Ra, Lord of Ocean, Lucky Lady’s Charm, and Columbus Deluxe. Fans will also appreciate the availability of Barcrest and its Rainbow Riches.

Among other providers are Next Generation Gaming, Williams Interactive, Ash Gaming, OpenBet, Virtue Fusion, Green Tube, Bally Interactive, Blueprint Gaming, Electracade, Aristocrat, Mazooma, Cryptologic, Endemol, Gtech, Inspired, Games Warehouse, Hatimo Games, Ainsworth Game Technology, and Incredible Technologies. Live dealer is provided by Playtech and Evolution Gaming.

The collection of online slots is relatively small, and includes just over 300 releases. All are available in free play mode, except for the progressive games from Virtue Fusion, Ash Gaming, and Blueprint.

Among roulette options are 3D, American, Mini, European and French variations. Table pokers collection covers Caribbean Stud, Pai Gow, Tequila and Stravaganza. Blackjack is represented by 21 Duel, Surrender, Switch, Pontoon and Progressive.

Fans of video poker games can place bets on 10’s or Better, Jacks or Better, 2 Ways Royal, Aces and faces, Deuces Wild, Mega Jacks, and a few more.