Grosvenor Casinos

Grosvenor is a group of over 50 casinos across the United Kingdom, licensed by the UKCG and the jurisdiction of Alderney. The online brand launched in 2004. The managing company is the Rank Group, which has been in existence since 1937. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

Apart from the already mentioned operators, in the UK, the Rank Group operates Mecca Bingo with up to 90 Bingo clubs, and Rank Interactive. There are also two unbranded gambling destinations in Belgium, and Top Rank Espana with 10 Bingo clubs in Spain. The company received the Socially Responsible Operator of the Year Land-Based Award from iGaming in 2014 and 2015.

Among the entertainment offered at the reviewed website, there are online slots, the poker room, table games, live dealer content, the Sportsbook section, and Bingo provided by the Mecca Bingo. A special loyalty program called the play points has been developed for the most active gamers.

The incoming traffic number comes in at over 8 million visits per year. Most users are from the targeted country, which is the United Kingdom. Among other frequently visiting countries is Spain.

There is no responsive design. Instead, the instant mobile version can be launched from browsers of smartphones and tablets, and app can be downloaded from the Apple Store and Google Apps. The design itself is clean and simple. It offers the main games right on the home page, and the registration form is located there as well.

The process of sign up is fast for those with a membership card, as the system will automatically fill in the details. For those without a card, the registration process still takes very little time. The one-page form asks for the country of residence, which is either the UK or Ireland, contact details, and a password of no less than eight characters in length.

Any questions regarding registration and other issues may be addressed to the support group available via e-mail and phone. There is also an FAQ section covering the necessary information.

The comments from major gambling portals are mostly positive. The average ranking on a scale of one to ten is seven to nine. This is based on the statistics and on feedback published on gaming forums.

About 80% of registered customers leave satisfied comments. Most of the issues have to do with money and are usually successfully resolved by the help desk representatives. Payouts are transacted in less than three business days.

While the owner, Rank Group, holds an award for being a responsible land-based operator, Grosvenor Ltd. earned the iGaming trophy for Operator of the Year in 2013. Moreover, the HR team was recognized as the Team of the Year at the Women in Gaming Independent Annual Awards in 2012 and 2014 for successfully completing the Hearts and Minds initiative of internal and employee recognition.