THIS CASINO IS CLOSED
Grand Reef Casino is Closed for good in 2020

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Grand Reef Casino

Key Rating

2.9/5

Key Rating

2.85

Section Rating

Ownership and Associations

3.7

Software Providers

1.96

Games and House Advantage

3.9

Promotions and Bonuses

3.41

Countries and Languages

1.79

Banking and Payouts

3.07

Contacts and Support

4.51

Supervising Authorities

1.85

Standings at Gambling Portals

2.1

Player Experiences

2.15
(United States: Virginia is not allowed. See the list of 188 casinos accepting United States: Virginia)
  • NO INFO
  • Slots:136
    Table Games:17
    Video Poker:8
    Arcade and Variety:44
  • Estimated payout time is 10 days. Click the icon for more details.
    Live dealer games available. Click the icon to play.
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.

Supervision

  • SUPERVISION
    Curacao
  • No Dispute Resolver

Grand Reef Casino Review — Main Takes

Grand Reef Casino is a legitimate gambling destination which has been in the business for more than seven years. Its clients receive:

  • Access to the Best Software

    Games are powered by Playtech.

  • Two Ways to Play

    Players can choose between download and instant play.

  • Portable Services

    A basic mobile adaptation is also provided.

  • Generous Welcome

    A sign-up package on five deposits, with a high match percentage, and worth well over EUR 1,000 .

  • Slow Payouts

    One of the flaws most frequently referenced by clients, who can wait from ten to fifty business days for their wins.

  • Mixed Reviews

    Opinions from the online gambling community are mixed, with a fair share of both positive and negative feedback.

Latest casino news

Four Fantasy-Themed Slots to Play in September

Four Fantasy-Themed Slots to Play in September

#GameRelease 

There are hundreds of slot machines that feature elements of fantasy, and new releases continue to appear, as both players and software providers find this theme exciting and fun. Moreover, it gives plenty of room for the imagination and the creation of exciting plots. Today, we will look at four such games. They are very different at first sight, but all of them have the same feature – fantasy elements in their storylines.

CasinoLuck Updates Welcome Bonus for UK Players

CasinoLuck Updates Welcome Bonus for UK Players

#Promotions  #GambleLike_UK  #CasinoSpins 

September brings some good news for players from the UK who want to find a new operator to play their favorite video slots. They can pay attention to CasinoLuck, as this brand has recently changed the welcome offer for new players to offer them free spins on a popular slot and a cash deal that can be spent on any other game. Let’s look at this promotion in more detail!

General Information
Section Rating  

3.4 /5

Main

Associated Companies
Affiliate Program
Commission365 Casino Affiliate Program
Licensed in
Curacao
Year Established
2010 

Associated Casinos

Titles
Average rating
2.76

Additional Betting Options

Associated Companies
  • None

Languages Supported

Casino Web Site
English

Country Limitations for United States: Virginia

Registration Restrictions

United States
United States

Targeted Countries

Targeted Countries
No targeted specified

Notes

Casino offers welcome bonuses to players residing in certain jurisdictions, as decided upon by Grand Reef Casino

Contacts and Support

Current Casino Time

Unknown

Live chat

Yes

24/7 support

Yes

Website FAQs

No

Phone

International

+44-203-139-9035

UK

+44-808-238-7535

Canada US

+1-855-582-4591

Other countries

Australia, New Zealand

Fax

International

+44-207-806-8162

UK

+44-207-806-8162

Canada US

Unknown

Other countries

Australia, New Zealand

Complaints Handling Procedure

Procedure

Disputes resolved by the casino, no special rules

Licensing Authority

Location

Curacao

License Name

eGaming licensing services

Postal Address
None
Phone

+5999-465-1134

Fax

+5999-465-1136

Web Site

http://www.curacao-egaming.com/

Note
None

Supervising Organizations

eCOGRA

Not Accepted

IBAS

Not Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Representative

Casinomeister

Not represented

Askgamblers

Representative

Our Take

Grand Reef Casino was established in 2010 after obtaining a gaming license from the government of Curaçao. Its owner is Rand Logic Gaming N.V., which is also behind African Palace and Indio – two sister platforms stylized around African and oriental themes. All the websites are powered by Playtech.

 

All services at this brand are available in English only, and there is no specifically targeted audience. This virtual gambling lobby is usually visited by customers from Germany, Australia, Canada, India, and New Zealand.

 

As with the sister sites, there are three gaming modes. The first is the complete game library, available for those who download and install the software. The second is instant lobby, which requires the newest version of Flash player, and has a smaller amount of entertainment. Finally, there is the mobile adaptation.

 

Whatever the option chosen, a login is needed. Sign-up procedure is fast, and available both during download and instantly from desktops and portable devices.

Banking and Payouts
Section Rating  

3.1 /5

Payment Methods for United States: Virginia

Credit Card
Currencies
CAD, EUR, SEK, GBP, USD, AUD, NZD, INR  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 1 to 7 Business days
By cheque
N/A
Of that, reversal period

1 days

Reported payout time
For this casino
from 65 to 65 days, median is 65 days
For all associated casinos

from 65 to 65 days, median is 65 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 2 to 54 days, best guess 10 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
Not enough data

Limits

Max cashout one time

25000

Max cashout monthly

25000

Our Take

Deposits and withdrawals can be made in major dollar currencies, which are U.S., Canadian, Australian, and New Zealand dollars, and Euros and British pounds. The list of deposit methods includes a few international e-wallets like Neteller and EcoPayz, a set of cards, and offline bank transfer. Australians can use POLi.

 

Withdrawal limits are very low, with no more than EUR 25,000 allowed per month. Those who prefer to cash out via e-wallets will need to wait from one to seven business days. On average, the process takes around ten working days. A large number of complaints has been made by clients who waited for more than fifty days.

Web Reputation
Section Rating  

2.1 /5

Gambling Portal Ratings

LCB
1.7
ThePOGG
5.35

Gambling Portal Statuses

LCB

Warning list

Askgamblers

Blacklisted

Casinomeister

Not recommended

Online Casino City

No Status

Our Take

For those wondering whether this operator is safe, here is an overview of its standing at leading gambling portals. Opinions are mixed. While CasinoMeister labels it “Not Recommended”, and AskGamblers rates it at 3 out of 10, LCB’s rating is neutral at 3 out of 5. Usually critical and picky, The POGG Rating in this case publishes an above-average rating, giving it 6 out of 10.

 

The majority of registered members are flooding Grand Reef with complaints about non-payments. Even those lucky enough to actually get paid had to wait several weeks for their money. There has also been a lot of negative response to the ineffective helpdesk, which works via phone and email, as well as in live chat. On the other hand, there are positive reactions to the quality of software and the selection of games.

Promotions and Bonuses
Section Rating  

3.4 /5

Key Facts - Grand Reef Casino Bonus Review

  • Promotions:

    Welcome bonuses, cash for referring friends, a loyalty program, and ongoing promotions are available.

  • Bonus Codes:

    Promotions are added to the account automatically after they are claimed.

  • Game Contribution:

    Slot machines count up to 100% towards the play-through requirements. Table games contribute up to 25%.

  • Cashable:

    Both bonuses and wins from them can be cashed out if the requirements are completed on time.

Play-through Requirement and Bonus Structure

Info

1st Deposit Bonus

First Deposit Welcome Bonus
  • 150%
  • € 750
  • 40XBD
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info

2nd Deposit Bonus

Second Deposit Welcome Bonus
  • 175%
  • € 875
  • 40XBD
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info

3rd Deposit Bonus

Third Deposit Welcome Bonus
  • 200%
  • € 1000
  • 40XBD
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info

4th Deposit Bonus

Fourth Deposit Welcome Bonus
  • 225%
  • € 1125
  • 40XBD
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info

5th Deposit Bonus

Fifth Deposit Welcome Bonus
  • 250%
  • € 1250
  • 40XBD
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info

Invite a Mate

Referral Bonus - For Referrer
  • N/A
  • € 50
  • 30XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after fulfilling terms

Info

Happy Hour

Ongoing Bonus
  • Varies
  • Varies
  • 30XBD
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Our Take

Each new client is welcomed with a generous bonus, which is a package on the first five deposits. The initial deposit gets a 150% match up to EUR 750. There is a 175% match up to EUR 875 on the second deposit, and a 200% match up to EUR 1,000 on the third deposit. An even more impressive match of 225% up to EUR 1,125 awaits those who deposit for a fourth time, and the final deposit gets a 250% match up to EUR 1,250. The wagering requirements are hard, at 40xBD, and there are only seven days to play through each of the five bonuses.

 

Two other ongoing promotions are available. The first is for those who refer friends to register, which bring an additional EUR 50. Active users can also advance through the loyalty program, which has seven stages – newbie, coral, starfish, seahorse, turtle, dolphin, and whale. Privileged players receive free transfers, higher conversion for loyalty points, personal assistants, bigger bonuses, and other benefits.

Games and Software
Section Rating  

2.9 /5

Downloadable Software

Provider

Playtech

Popularity

1 (used by 35 out of 1104 casinos)

Game Speed

Medium (BlackJack 16 hpm, Roulette 26 spm, Videoslots 20 spm)

PC Performance

Heavy (CPU 20%, Ram 500MB, HDD 3500MB)

Number of games

253 (Slots: 136, Video Poker: 15, Table Games: 38, Arcade and Variety: 64)

Software

Supported Softwares
Android IOS Windows

Popular Games on Grand Reef Casino

Our Take

The library contains more than 200 games by Playtech. They are of all cohorts, with only live dealer missing. The lobby is organized by such filters as Progressive Jackpots, Classic and Video Slots, Card and Table Games, Video Pokers, Arcades, Scratch Cards, and Asian Games, which are an obvious trend in the modern gaming business.

 

The quality of Playtech’s slot machines requires no introduction. The developer offers a variety of classic and video games with versatile bonus features and unique themes. Such classic hits as Chinese Kitchen and Haunted House neighbor new releases in the library. Major wins are located within such progressive games as Daredevil, Cinerama, Wanted Dead or Alive, and plenty of others.

 

Not only slot machines are connected to the progressive trigger. Fans of card games can go for big wins while betting on Stravaganza, progressive baccarat and blackjack, as well as Caribbean Stud poker. Regular table pokers are also available, among them Hold’em, Pai Gow, Red Dog, Tequila, and a few others. Blackjack variations include Pontoon, 21 Duel, and Switch, and other options. Roulette comes in American, European, French, and a few other versions.

 

The video poker collection is smaller, and features only the most popular variations, such as Joker Poker and Deuces Wild. A couple of rare types are provided, though, with 2 Ways Royal among them. The arcades offer a variety of scratch cards, keno, dice, and bingo.