BetPhoenix Casino

 Key Rating: 2.5

Key Rating2.49

Section Ratings:

Ownership and Associations1.45

Software Providers3.92

Games and House Advantage3.33

Promotions and Bonuses3.16

Countries and Languages2.02

Banking and Payouts1.67

Contacts and Support4.38

Supervising Authorities2.31

Standings at Gambling Portals2.16

Player Experiences0

  (1st of 153 casinos casinos accepting United States: Virginia )
  • + 1 Other Software
  • VA Allowed
    Players residing in United States: Virginia are accepted. Click the icon to play.
  • 500%

    Welcome bonus. Click the icon to claim.

  • Slots:15
    Table Games:13
    Video Poker:0
    Arcade and Variety:1
    Game Variety
  • Fast Pay
    Estimated payout time is 4 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Unsupervised
    This casino is not accredited by any authority which accepts and actively pursues players' complaints. Click the icon for more details.
BetPhoenix Casino Review — Main Takes
BetPhoenix Casino was launched to satisfy demands of both Western and Eastern gamblers. It has multiple betting possibilities, as well as the following peculiarities:
  • Mono-Soft Library
    Games, slot machines and live dealer are all powered by SoftSwiss.
  • Diverse Bonuses
    There are offers for new players, and a wide range of cashback, reload and deposit promotions for existing users.
  • Digital Currencies Accepted
    Aside from US dollars, deposits are accepted in Bitcoins.
  • Mobile Compatibility
    All of the betting options – including Racebook and Sportsbook – can be launched from portable devices.
  • Decent Payout Speed
    No more than three days are needed to process withdrawals.
General Information
Section Rating: 2.7  


Affiliate Program
Bet Phoenix Casino Affiliates
Licensed in
Year Established

Associated Casinos

Average rating
Partner Casino Restrictions

Additional Betting Options


  • None

Languages Supported

Casino Web Site English, Chinese, Vietnamese

Targeted Countries

Country Limitations for United States: Virginia

No restrictions specified

Our Take

BetPhoenix casino was founded in 2012 to fill the niche where an online gambling operator would provide services not only to the Western, but also to the Eastern audience. The owner is BetPhoenix Entertainment Group. This is a legitimate and licensed company that also manages Bogart.


Website's services are licensed in Costa Rica. Aside from English, it can also be used in Spanish, Chinese and Vietnamese. Countries that contribute the most to the traffic are the USA, Canada, Costa Rica, Vietnam and Barbados.


This is an instant play platform with no download needed. The only technical requirement is the availability of Flash player. The mobile version is also instant. It allows to access all of the betting options, from Racebook and Sportsbook to games, and offers the same amount of bonuses.


Without the login, users can try demo play. However, for bonuses and real money wins, the registration is required. The sign-up procedure is broken into two stages, each of which is brief and standard.

Contacts and Support


Current Casino Time12:14 (UTC-5)

Live chatYes

24/7 supportYes

Website FAQsYes




Canada US1-888-889-4368

Other countries China, Vietnam

General emailSend an Email

Feedback Form None

VIP email None

Other emailSend an Email




Canada USUnknown

Other countries Unknown

Mail Adress


Street & NumberUnknown



Post CodeUnknown

Complaints Handling Procedure

ProcedureNot specified

Licensing Authority

Location Costa Rica

License Name None

Complain None

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted

Other Organizations None

Gambling Portals 

Latestcasinobonuses Not represented

Casinomeister PAB

Askgamblers Representative


Facebook Inactive Page

Banking and Payouts
Section Rating: 1.7  

Payment Methods for United States: Virginia

Show all Payment Methods

Currencies USD  

Payout Times

Advertised payout time

To e-wallets  from 1 to 3 Business days

By cheque from 3 to 10 Business days

Of that, reversal period Unknown

Reported payout time

For this casino Not enough data

For all associated casinos Not enough data

KeyToCasino estimated payout time 

To e-wallets from 2 to 8 days, best guess 4 days

Non-payment risk  Not enough data


Max cashout one time 2000

Max cashout monthly 8000

Our Take

There is a limited selection of deposit methods. All of them, however, meet the needs of the target audience. Money can be added to the account via UPayCard, Visa and offline bank transfer. Deposits and withdrawals can be done in U.S. dollars and Bitcoins.


The advertised time for payouts is from one to three business days. Withdrawals requested by bank check should not take longer than ten days. Cash-outs are limited to USD 2,000 per week, and USD 8,000 per month.



Web Reputation
Section Rating: 1.1  

Player Experience Summary 

Player Experience Details

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusNot Listed
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNot Listed

Our Take

This online gambling operator receives mixed evaluations from leading portals. While the POGG Rating’s verdict is 2 out of 10, the review from AskGamblers features a rating of 6 out of 10.


Feedback from registered users differs, as well. While some customers are not happy with the content of the library, others leave satisfied comments. Most of them are devoted to the helpful support service. It is available 24/7 in live chat. Representatives also solve problems and answer questions by phone and e-mail.

Promotions and Bonuses
Section Rating: 3.2  
*Total Bonus:  $1500

Key Facts - BetPhoenix Casino Bonus Review

  • Bonus Offers: Sign-up bonuses, cash back, reloads, match offers, and other promotions are available to customers.
  • Game Contribution: Slot machines and arcade games contribute 100%, and table games count up to 100% towards wagering requirements.
  • Bonus Codes: In order to use the bonus, each player should submit the bonus code. These can be copied from our bonus chart.
  • Non-Cashable: Only the wins earned by using bonuses can be withdrawn.

Play-through Requirement and Bonus Structure

  • First Deposit Welcome Bonus

  • Bonus Code
  • Non-Cashable
  • 500%
  • $1500
  • 35XBD
  • S
    Contribute: 100%
    Wager: 35xBD
    Table Games
    Contribute: 0-100%
    Wager: 35xBD to Unlimited
    Video Poker
    Contribute: 100%
    Wager: 35xBD
    Arcade and Variety
    Contribute: 100%
    Wager: 35xBD

Our Take

There is a diverse range of promotions. It is worth noticing, though, that in order to receive any bonus, players must deposit a minimum of USD 100. The match percentage for bonuses is rather high, and the wagering requirements are of average complexity.


Newly registered visitors can claim the welcome bonus, which is a 500% match up to USD 1,500. Play-through requirements are 35xBD, and only 4x the deposited sum is allowed for withdrawal. The best choice is to play this bonus through on slot machines and arcade games, because table poker contributes 50%, while Blackjack and Baccarat contribute only 20%, and Craps, Dice games or Roulette do not contribute at all.


Fans of live dealer can receive the Live sign-up bonus, which is a match of 150% to 175%, ranging from USD 250 to USD 500. The wagering requirements are 39xB, and roulette does not contribute to rollover requirements.

Another option is to claim the reload bonuses, which are match offers from 150% to 600% up to USD 6,000. There are also match bonuses from 15% to 20%, depending on the selected payment method, and a 200% match bonus for everyone who refers friends.

Games and Software
Section Rating: 3.6  

Instant-Play Software

BGAMING (SoftSwiss) BGAMING (SoftSwiss) 37
Amigotechs Amigotechs 3

Mobile Software

Mobile Version Available

Popular Games on BetPhoenix Casino


Our Take

The library has around 50 games by SoftSwiss. Not all categories are represented. Video poker options are not available.


All games are located in two lobbies – for RNG and live games. Live lobby offers baccarat, blackjack and roulette. The RNG lobby is filtered by card games, casual, roulette, slots and video poker.


Users will find several variations of blackjack, baccarat, Hi-Lo Switch and Pontoon. The selection of roulette types is standard – only European, French and American options are offered. The video poker filter contains six different table poker variants.


The majority slot machines are available in fun mode, as well as for real money. As for arcades, there are only three of them.