Prism Casino

Key Rating: 2.8

(1st of 151 casinos casinos accepting United States: Virginia

)

Gaming Features:

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Supervision:

Licensing authorityCosta Rica
Dispute resolverCentral Dispute System

Prism Casino Review — Main Takes

Prism Casino has been catering its services to gamblers for almost 15 years. Customers can get the following:

Generous Bonuses
A welcome offer, the ongoing proposal, free chip bonus, and other promotions grant up to USD 5,600.
Two gaming Options
Those who prefer the instant access to their play, can use an online version with an adaptive design. There is also the downloadable client that contains the larger number of releases.
Decent Game Library
All types of games are available; especially slot machines and video pokers that cover classic and lovable Realtime Gaming items.
Slow Payouts
The estimated payout time is three to eight days; however, the confirmed cash out speed is up to one month.
Low Standing at Gambling Portals
Company’s services have been rated quite low with statuses like “Warning List”.

General Information
Banking and Payouts
Web Reputation
Promotions and Bonuses
Games and Software
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General Information

Section Rating: 3.3

Main

Associated Companies

Ex Company

Virtual Casino Group

Affiliate Program

Gwages

Licensed in

Costa Rica

Year Established

2002

Associated Casinos

Titles

Dreams Casino

Cool Cat Casino

Slots Of Vegas Casino

Club Player Casino

Palace of Chance Casino

Average rating

2.59

Partner Casino Restrictions

No restrictions

Additional Betting Options

None

Other

Languages Supported

Casino Web Site English

Targeted Countries

Targeted Countries
Show all 1 countries Hide -49 countries

Country Limitations for United States: Virginia

No restrictions specified

Our Take

Back in 2002 Prism was established by Virtual Casino Group that also operates several sister sites like Dreams, Cool Cat, Club Player, Vegas Strip, Ruby Slots, Wild Vegas, Palace of Chance, and a few more. The brand’s services are licensed in Costa Rica and supervised by IBAS and eCOGRA.

Among playing modes, are a downloadable client and an instant play version, which features an adaptive design that allows using it from mobile devices. The registration process is also identical and features three fast steps: adding private data, filling in the address, and tuning the settings.

After the signup process is done, new members can check the welcome offer and other types of promotions.

Users that tend to visit the website the most often are US citizens, residents of Germany, New Zealand, and Australia. For German players, we offer to check this page to see more options.

Contacts and Support

General

Current Casino Time17:14 (UTC-5)

Live chatRegistered players only

24/7 supportYes

Website FAQsYes

Phone

International+1-866-887-7476

UK+44-800-917-7272

Canada US+1-866-887-7476

Other countries

Email

General emailSend an Email

Feedback FormLeave Feedback

VIP email None

Other emailSend an Email

Fax

InternationalUnknown

UKUnknown

Canada US+1-866-369-0548

Other countries Unknown

Mail Adress

TitleUnknown

Street & NumberUnknown

CityUnknown

Country

Post CodeUnknown

Social Media

Casino accountsFacebook Google+Twitter

Complaints Handling Procedure

ProcedureComplaints submitted to CDS and resolved by casino

Licensing Authority

Location Costa Rica

License Name None

Complain None

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted

Other Organizations CDS

Gambling Portals

Latestcasinobonuses Representative

Casinomeister Representative

Askgamblers Representative

Other

Facebook Active Page with Rep

Banking and Payouts

Section Rating: 0.9

Payment Methods for Russia

EWallet:
- Bitcoin
- NETELLER
Credit Card:
- MasterCard
- Visa
Bank Transfer:
- Cheque/ Bank draft
- Wire Transfer

Currencies USD

Payout Times

Advertised payout time

To e-wallets from 3 to 8 Business days

By cheque from 3 to 8 Business days

Of that, reversal period Unknown

Reported payout time

For this casino from 14 to 90 days, median is 45 days

For all associated casinos from 5 to 110 days, median is 40 days

KeyToCasino estimated payout time

To e-wallets from 4 to 76 days, best guess 37 days

Non-payment risk 31%

Limits

Max cashout one time 2000

Max cashout monthly 8000

Withdrawal Min The minimum withdrawal amount is $100 ($500 for Wire Transfer)

Max cashout details Max withdrawal is 2000 USD per week

Our Take

There are very little banking options that include Wire Transfer and Cheque that allow cashing out; cards like Visa and MasterCard that are available for depositing only, and Neteller ewallet, which is suitable for both withdrawals and depositing.

The only type of currency available is the U.S. dollar with the maximum cash out per day being USD 2,000 and the maximum monthly withdrawal is USD 8,000 that is considered low compared to other online gambling operators. Also, there is a risk of non-payment of 37%.

Clients have confirmed that despite the advertised cash out time is from three to eight days, the actual payout speed is almost 37 days.

Fees

Withdrawal Fees All withdrawals may incur a processing fee of up to $40, depending on the payment processor and/or withdrawal amount

Other

Deposits Checks will be voided in 30 days of receipt if not deposited

Web Reputation

Section Rating: 2.0

Player Experience Summary

Money

Support

General

Other
Negative

Mixed

Positive
No

Unknown

Yes
0 to 3 days

4 to 9 days

10 to 30 days

31 days and more

Player Experience Details

Date	Class	Solved?	Summary
201303 Mar 2013	1	1	Casino was trying to prevent cashouts from happening in every possible way using the forced free chips.
201301 Jan 2013	0	3	After all necessary documentation has been provided three times, the amount of money that was supposed to be cashed out has been taken off of the player's balance.
201204 Apr 2012	0	2	$300 cashout has been declined due to the free play money being used.

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Gambling Portal Ratings

Askgamblers CasinoRank

CasinoAdvisor Rating

Casinolistings Rating

Casinomeister Rating

Latest Casino Bonuses Rating

ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status

Casinomeister StatusReservation

Latest Casino Bonuses StatusWarning list

Online Casino City StatusNo Status

Casinolistings StatusBlacklisted and rogue

Our Take

The majority of user reviews are negative but are successfully solved by the company’s representatives via live chat, email, and at gambling portals. Complaints are mostly about non-payments and non-reliable client support managers that respond slowly. There are some positive feedbacks about the game diversity.

Due to that, portals have provided services some mixed ratings. AskGamblers has rated it at one out of ten; the LCB has ranked it at one out of five and provided a status “Warning List”, and the Casinolistings has given it zero out of five and provided a status “Worst of the worst”.

Therefore, users must play at their own risk as no of the supervising authorities will accept their claims.

Promotions and Bonuses

Section Rating: 4.6

*Total Bonus: $13830

Claim

Key Facts - Prism Casino Bonus Review

Promo Codes: Promotions do require coupon codes that are available on this page.
Free Chip Offer: New customers can claim a no-deposit free chip proposal of USD 30 that must be wagered 60 times.
Game Contribution: Arcades, as well as slot machines, contribute 100% while table games count from 0% to 100% towards wagering requirements, and video poker contributes from 0% to 50% for the ongoing offer.
Non-Cashable: Only winnings can be withdrawn upon meeting the playthrough rules.

Play-through Requirement and Bonus Structure

Type NameCashable PercentMax Bonus Wager Allowed Games

New Player No Deposit Bonus
Bonus Code

$30 Free Chip
Non-Cashable
N/A
$30
60XB
S
Slots
Contribute: 100%
Wager: 60xB
T
Table Games
Contribute: 0-50%
Wager: 120xB to Unlimited
V
Video Poker
Contribute: 50%
Wager: 120xB
A
Arcade and Variety
Contribute: 50-100%
Wager: 60xB to 120xB

First Deposit Welcome Bonus
Bonus Code

350% Sign-Up Bonus
Non-Cashable
350%
$3500
30XBD
S
Slots
Contribute: 100%
Wager: 30xBD
T
Table Games
Contribute: 0-50%
Wager: 60xBD to Unlimited
V
Video Poker
Contribute: 50%
Wager: 60xBD
A
Arcade and Variety
Contribute: 50-100%
Wager: 30xBD to 60xBD

Ongoing Bonus - Option 1
Bonus Code

560% Bonus
Non-Cashable
560%
$5600
30XBD
S
Slots
Contribute: 100%
Wager: 30xBD
T
Table Games
Contribute: 0%
Wager: Unlimited
V
Video Poker
Contribute: 0%
Wager: Unlimited
A
Arcade and Variety
Contribute: 0-100%
Wager: 30xBD to Unlimited

Ongoing Bonus - Option 2
Bonus Code

310% Bonus
Non-Cashable
310%
$3100
30XBD
S
Slots
Contribute: 100%
Wager: 30xBD
T
Table Games
Contribute: 0-100%
Wager: 30xBD to Unlimited
V
Video Poker
Contribute: 50%
Wager: 60xBD
A
Arcade and Variety
Contribute: 100%
Wager: 30xBD

Ongoing Bonus
Bonus Code

160% Bonus
Non-Cashable
160%
$1600
0XB
S
Slots
Contribute: 100%
Wager: 0xB
T
Table Games
Contribute: 0%
Wager: Unlimited
V
Video Poker
Contribute: 0%
Wager: Unlimited
A
Arcade and Variety
Contribute: 0-100%
Wager: 0xB to Unlimited

Our Take

The welcome offer is 350% of the first deposit that can go as high as USD 3,500, which must be wagered 38 times. For this particular proposal slots contribute 100%, arcades count from 50% to 100% towards wagering requirements, table games contribute from 0% to 50%, and video poker counts 50% towards play through rules.

There are three options of the ongoing bonus. First one is 160% match, which goes up to USD 1,600 and does not fall for wagering requirements. Slots count 100% towards play through rules, and arcades contribute from 0% to 100% for this particular promotion.

The second option of the ongoing offer is 310% match that goes as high as USD 3,100 and must be wagered 39 times. And there is a third one that is a 560% match with generous USD 5,600, which must be played through 35 times.

Games and Software

Section Rating: 3.3

Downloadable Software

Provider	Realtime Gaming
Popularity	2 (used by 67 out of 901 casinos)
Game Speed	Medium (BlackJack 16 hpm, Roulette 8 spm, Videoslots 42 spm)
PC Performance	Light (CPU 15%, Ram 200MB, HDD 100MB)
Number of games	190 (Slots: 115, Video Poker: 60, Table Games: 8, Arcade and Variety: 7)

Instant-Play Software

Providers	Total	Slots	Table Games	Video Poker	Arcade & Variety
Realtime Gaming	97


Total	97

Mobile Software

Mobile Version Not Available

Popular Games on Prism Casino

Our Take

The overall number of games is about 220 in the downloadable client and around 120 in the online version. Realtime Gaming has provided the whole library of its releases to the platform. Video pokers, as well, as slot machines, are equally well featured. Table games and arcades are the least presented among categories.

The lobby consists of categories like Table, Slots, Video Poker, and Specialty. Table play contains classics like Baccarat, Blackjack, Face Up 21, as well as Let’em Ride, Pai Gow, Match Play 21, and some more.

From 5-reel slot machines with bonus series to multi-payline slots with different progressive jackpots, the Realtime Gaming has provided its famous games and new slot releases like Popiñata, Secret Symbol, Fucanglong, Sweet 16, Mega Aquarium, and others.

Video poker category contains popular All-American, Aces and Eights, Deuces Wild, Jacks or Better, Double Jackpot, and much more. Fans of the arcades will enjoy Keno, Multi-Player Roulette, Bonus Bingo, 5 Diamond Blackjack, Craps, Hot Dice, European Slot Poker, and a few more.

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