Palace of Chance Casino

 Key Rating: 2.7

Key Rating2.69

Section Ratings:

Ownership and Associations3.09

Software Providers3.8

Games and House Advantage3.87

Promotions and Bonuses3.61

Countries and Languages1.51

Banking and Payouts0.88

Contacts and Support4.08

Supervising Authorities3.07

Standings at Gambling Portals0.8

Player Experiences1.54

  (1st of 151 casinos casinos accepting United States: Virginia )
  • Software
  • VA Allowed
    Players residing in United States: Virginia are accepted. Click the icon to play.
  • 200%

    Welcome bonus. Click the icon to claim.

  • Slots:116
    Table Games:3
    Video Poker:14
    Arcade and Variety:3
    Game Variety
  • Slow Pay
    Estimated payout time is 37 days. Click the icon for more details.
  • Supported
  • No Live
    Live dealer games are not available. Click the icon for more details.
  • Unsupervised
    This casino is not accredited by any authority which accepts and actively pursues players' complaints. Click the icon for more details.
  • Licensing authorityCosta Rica
  • Dispute resolverCentral Dispute System
Palace of Chance Casino Review — Main Takes
Palace of Chance Casino delivers the excitement of Vegas straight to your home along with the following services:
  • Convenient Platform
    Instant play allows access to the library with no download required.
  • Pocket Play
    A mobile adaptation allows games to be launched instantly on all modern portable devices.
  • Mono-Soft Library
    The library and bonuses are powered by Real Time Gaming.
  • Compact Library
    Though there are fewer than 200 games, all cohorts are available.
  • Alternative Currencies
    Asides from US dollars, users can pay and withdraw in Bitcoins.
  • Questionable Reputation
    Several major gambling portals give this operator below-average ratings.
General Information
Section Rating: 3.4  


Associated Companies
Affiliate Program
Licensed in
Year Established

Additional Betting Options

  • None

Languages Supported

Casino Web Site English

Targeted Countries

Country Limitations for United States: Virginia

No restrictions specified

Our Take

Palace of Chance online was launched in the year 2000. It belongs to the Virtual Casino Group, which also owns Club Player, Cool Cat, Vegas Strip, Slots Garden, and a few other gambling destinations. All these are powered by Real Time Gaming software, which allows residents of the US to register. Each one provides a distinctive set of bonuses, and has a specific theme.


The reviewed website holds a gaming license issued in Costa Rica. In addition to the traditional entertainment set, it provides an online lottery. The only available language is English, and the majority of visitors are from the USA, the Czech Republic, Germany, and Canada.


As to technical possibilities, no download is required for the desktop or mobile version. All that is needed for stationary computers is Flash player. The version adapted for portable devices has a smaller selection of games. However, all the popular slot machines, table and card games, and video pokers are available.


A login is needed to claim bonuses and win real money. Without registration players can only try free slots and games. The sign-up procedure is divided into three standard steps with simple questions.

Contacts and Support


Current Casino Time13:54 (UTC-5)

Live chatRegistered players only

24/7 supportYes

Website FAQsYes




Canada US+1-800-847-5125

Other countries

General emailSend an Email

Feedback Form None

VIP email None

Other emailSend an Email




Canada US+1-888-262-5515

Other countries Unknown

Mail Adress


Street & NumberUnknown



Post CodeUnknown

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints submitted to CDS and resolved by casino

Licensing Authority

Location Costa Rica

License Name None

Complain None

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted

Other Organizations CDS

Gambling Portals 

Latestcasinobonuses Representative

Casinomeister Representative

Askgamblers Representative


Facebook Active Page with Rep

Banking and Payouts
Section Rating: 0.9  

Payment Methods for United States: Virginia

Currencies USD  

Payout Times

Advertised payout time

To e-wallets  from 3 to 8 Business days

By cheque from 3 to 8 Business days

Of that, reversal period Unknown

Reported payout time

For this casino from 21 to 63 days, median is 44 days

For all associated casinos from 5 to 110 days, median is 40 days

KeyToCasino estimated payout time 

To e-wallets from 4 to 76 days, best guess 37 days

Non-payment risk  31%


Max cashout one time 2000

Max cashout monthly 8000

Max cashout details Max withdrawal is 2,000 USD per week 

Our Take

Deposits and withdrawals can be made in USD and Bitcoins. Banking methods are limited to a couple e-wallets like Neteller and Bitcoin, and standard cards – Visa and MasterCard. Depending on the country, visitors can also use offline wire transfer. For withdrawals, there is bank check.

Payout limits are very low. No more than USD 2,000 is possible per single request, and the monthly maximum is USD 8,000. Although the advertised cash-out time is from three to eight days, actual payouts can take up to 37 days. The risk of non-payment is 37%.


Withdrawal Fees All withdrawals may incur a processing fee of up to $40, depending on the payment processor and/or withdrawal amount 


Deposits Checks will be voided in 30 days of receipt if not deposited 

Web Reputation
Section Rating: 1.2  

Player Experience Summary 

Player Experience Details

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusReservation
Latest Casino Bonuses StatusWarning list
Online Casino City StatusNo Status
Casinolistings StatusBlacklisted and rogue

Our Take

The brand has its share of negative reviews. AskGamblers rates it at 3 out of 10. LCB sends it onto the warning list and rates it at 1 out of 5. CasinoListings blacklists it and rates it at 1 out of 5. The verdict at The POGG Rating is 1 out of 10.

Most feedback from registered customers is negative, as well. Mostly, problems are caused by slow payouts or non-payment. For what it’s worth, more than 70% of issues are solved by the representatives. Ways to contact the helpdesk include 24/7 live chat, email, and phone. Complaints can also be submitted to CDS. Positive feedback has been left about the good bonus selection and games.

Promotions and Bonuses
Section Rating: 3.6  
*Total Bonus:  Unlim

Key Facts - Palace of Chance Casino Bonus Review

  • Bonus Selection: Mostly there are deposit bonuses, which can be with or without playthrough requirements.
  • Game Contribution: Slot machines count 100% towards wagering requirements. Table games contribute up to 50%. Arcades count from 50% to 100% towards wagering requirements. Video pokers contribute 50%.
  • Bonus Codes: Coupon codes are required, and we list them all in the chart above.
  • Cashable: There are both cashable and non-cashable bonuses.

Play-through Requirement and Bonus Structure

  • First Deposit Welcome Bonus

  • Bonus Code
  • New Player Bonus 
  • Non-Cashable
  • 200%
  • Unlimited
  • 30XBD
  • S
    Contribute: 100%
    Wager: 30xBD
    Table Games
    Contribute: 0-50%
    Wager: 60xBD to Unlimited
    Video Poker
    Contribute: 50%
    Wager: 60xBD
    Arcade and Variety
    Contribute: 50-100%
    Wager: 30xBD to 60xBD

Our Take

New clients are entitled to a 200% match bonus on the initial deposit, which is unlimited in cash. In addition to this there is a 100% match free chip, which can be from USD 30 to USD 500 depending on the amount deposited. No-deposit bonuses are not available here, so those looking for this type of promotion can click here for options.


There are also daily offers. Thus, Sundays come with a 210% match play bonus on slot machines and arcade games with no wagering requirements applied. The Monday offer is even higher, at 220%. Tuesdays allow a 400% match to be claimed, but it has to be wagered 30xB. Wednesdays are for those who don’t want to only use deposit bonuses on slots. A 200% match bonus on this day can be wagered on any game except blackjack. Thursdays come with an additional 200% insurance in addition to the deposit bonus. Fridays reward players with USD 50 of free casino chips, and there are more promotions on Saturdays.

Games and Software
Section Rating: 3.8  

Downloadable Software

Provider Realtime Gaming
Popularity 2 (used by 67 out of 901 casinos)
Game Speed  Medium (BlackJack 16 hpm, Roulette 8 spm, Videoslots 42 spm)
PC Performance  Light (CPU 15%, Ram 200MB, HDD 100MB)
Number of games 191 (Slots: 116, Video Poker: 60, Table Games: 8, Arcade and Variety: 7)

Instant-Play Software

Realtime Gaming Realtime Gaming 96

Mobile Software

Mobile Version Available

Popular Games on Palace of Chance Casino


Our Take

Real Time Gaming provides more than 120 games, and all cohorts are represented. The biggest selection is for slot machines. Here there is a true diversity of themes, bonus rounds, reel configurations, and so on. Video, classic, and progressive games can all be selected. Among absolute favorites are Crazy Vegas, Coyote Cash, Cleopatra’s Gold, and Crystal Waters.


Table games feature mostly pokers and blackjack. Fans of the first option will be able to bet on Pai Gow, Tri Card, and Let’Em Ride, while blackjack has such variations as European, Perfect Pairs, Suit’em Up, and a few more. In addition to these options, there are baccarat, American Roulette, and craps.


The video pokers collection could be bigger, but still provides most popular options, such as Jacks or Better, All American, Bonus Poker, Deuces Wild, and a few more. The arcade selection is small, with only keno, bingo, and one scratch card game available.

All games are conveniently located in one lobby and sorted mostly by classifications – table games, video poker, online slots and specialty, which, for some reason, contains not only arcades, but also a few table games.