Casino - Mate

Key Rating

4.1/5

Key Rating

4.12

Section Rating

Ownership and Associations

4.3

Software Providers

4.52

Games and House Advantage

5

Promotions and Bonuses

3.15

Countries and Languages

1.29

Banking and Payouts

3.85

Contacts and Support

4.57

Supervising Authorities

3.26

Standings at Gambling Portals

3.79

Player Experiences

4.95
(United States: Virginia is not allowed. See the list of 184 casinos accepting United States: Virginia)
  • 50%
    €400

    Welcome bonus. Click the icon to claim.

  • Slots:462
    Table Games:18
    Video Poker:16
    Arcade and Variety:28
  • Estimated payout time is 4 days. Click the icon for more details.
    Live dealer games are not available. Click the icon for more details.
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.

Supervision

  • SUPERVISION
    Malta
  • Dispute resolver

Casino - Mate Review — Main Takes

Aussie hospitality and a positive gaming experience are among the values advertised by Casino Mate online. It has been in the gaming industry for over a decade. Among its key points are:

  • Single Software-Based Entertainment

    All games – from slots and video poker to live dealer - are from Microgaming.

  • All Types of Playing Modes

    As with many Microgaming-powered platforms, there are such gaming options as download, Flash player for instant play, mobile adaptation, and an app for iOS-based devices.

  • Convenient Depositing

    Payments are accepted via e-wallets and major credit and debit cards. Plus, the cashier allows local services for most countries – from Europe to North and South America.

  • Good Payout Statistics

    According to feedback and the online statistics, in most cases, winners receive their money within a short period of time upon requesting withdrawals.

  • Helpful Support

    More than half of the feedback rates support staff as understanding, responsive, and helpful.

  • Decent Game Selection

    All cohorts are featured in the library, with specific preference given to the slot machines.

Latest casino news

General Information
Section Rating  

4.0 /5

Main

Associated Companies
Affiliate Program
Jacked Affiliates
Licensed in
Malta
Year Established
2002 

Additional Betting Options

Associated Companies
  • None

Languages Supported

Casino Web Site
English

Country Limitations for United States: Virginia

Registration Restrictions

United States
United States

Targeted Countries

Targeted Countries
No targeted specified

Notes

Casino may close or refuse Real Accounts registered from South East Asia, Eastern Europe and Southern Africa

Contacts and Support

Current Casino Time

19:32 (UTC+0)

Live chat

Yes

24/7 support

Yes

Website FAQs

Yes

Email

General email

Send an Email

Feedback Form

None

VIP email

None

Other email

None

Phone

International

+1-866-509-1828

UK

+44-800-731-4295

Canada US

+1-866-509-1828

Other countries

Australia, Germany, Netherlands, New Zealand, Switzerland

Mail Adress

Title

Go North Ltd.

Street & Number

Villa Seminia, 8, Sir Temi Zammit Avenue

City

Ta’ Xbiex

Country

Malta

Post Code

XBX1011

Complaints Handling Procedure

Procedure

Complaints may be resolved by Ecogra

Social Media

Casino accounts

Licensing Authority

Location

Malta

License Name

The Malta Gaming Authority (MGA)

Complain

via Email | via Website Form

Postal Address
Title

The Malta Gaming Authority (MGA)

Street & Number

Building SCM 02-03, Level 4, SmartCity Malta

City

Ricasoli

Country

Malta

Postcode

SCM1001

Phone

+356 2546 9000

Fax

Unknown

Email

info@lga.org.mt

Web Site

https://www.mga.org.mt/

Note
None

Supervising Organizations

eCOGRA

Complaints Accepted  

IBAS

Not Accepted

Other Organizations

None

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Not represented

Casinomeister

Not represented

Askgamblers

Representative

Other

Our Take

Casino Mate was launched online in 2002. It is licensed and regulated by the Malta Gaming Authority. The list of entertainment includes all types of games, plus live dealer.

The brand is owned by the Vegas Partner Lounge gaming group, which runs a total of nine titles and includes mobile versions. Among these are Golden Riviera, Crazy Vegas, and Maple. Through its years of existence, this group has earned a reputation as a solid and reliable provider of online gaming.

The reviewed website used to be Australia-targeted within years, but now that's has been changed, and it welcomes equally players all over the world. With regards to AU gamble community, it is no longer allowed since July 2018.  In addition to English, its content is adapted to the French, German, and Russian languages, and there are up to 20 language versions for the games, including Chinese, Danish, Norwegian, Greek, and Spanish.

Russian and German residents access the entertainment via DE and RU subdomains, while for other European countries there is the FR subdomain. The operator gets most of its visits from South Africa, Australia, Romania, and Germany.

While there is no responsive design, everyone can still play games on smartphones and tablets via the portable subdomain, which will be convenient for owners of Android devices. There is also an app available for download at the Apple Store and compatible with iPads and iPhones.

The design is minimalist, with dark green colors. The home page offers a banner with a welcome bonus, a list of recent winners, unclaimed progressive jackpots, information about the location, and shortcuts to the games. Entertainment is available in flash mode for instant play.

The login and sign up buttons are located in the upper right corner of the screen. Registration consists of several standard steps, which should not take much time to complete. A few sign up tips are to prepare a password of no less than six characters, and to read the terms and conditions. All registered users have the benefit of claiming the bonuses, plus choosing real money gaming, including progressive jackpots.

Banking and Payouts
Section Rating  

3.9 /5

Payment Methods for United States: Virginia

Voucher
Credit Card
Bank Transfer
Currencies
CAD, EUR, USD, AUD, NZD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 1 to 1 Business days
By cheque
Unknown
Of that, reversal period

Unknown

Reported payout time
For this casino
from 1 to 11 days, median is 4 days
For all associated casinos

from 1 to 11 days, median is 4 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 1 to 9 days, best guess 4 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
0%

Limits

Max cashout one time

10000

Max cashout monthly

40000

Our Take

A wide selection of payment methods is provided. These include the more common ones like Visa, MasterCard, and Entropay cards, and popular e-wallets – Neteller, Skrill, EcoPayz, EZIPay, ToditoCash for Mexico, and Webmoney for Russia. There is also an option to pay with the prepaid Paysafecard.

Other methods include bank transfer, and similar payment methods like the global payment system ENVOY, as well as Euteller, Trustly, Citadel Commerce and UseMyFunds. Players from Canada will appreciate InstaDebit, USA-based customers can pay conveniently with eCheck, and Lobanet is available for Latin American countries, while there is POLi for Australia, GiroPay and Sofort for Germany, iDeal for the Netherlands, Multibanco for Portugal, Przelewy24 for Poland, and PugglePay for Scandinavia. Clients can also withdraw funds with bank checks everywhere except Switzerland, Austria, Canada, and Malta.

Under terms and conditions, the minimum deposit is 20 USD or its equivalent in the following currencies accepted by the cashier: British pound, Euro, Australian, Canadian, and New Zealand dollar, Swiss franc, Russian ruble, and Swedish krona.

The minimum withdrawal is 50 USD. No one can request more than 4,000 USD in a one-time payout, and monthly limits are low – only 16,000 USD. The advertised payout time is from two to three days, while statistically, the cashier reportedly takes on average three days to process cash outs. The estimated non-payment risk is low – only 4%.

Web Reputation
Section Rating  

4.4 /5

Gambling Portal Ratings

LCB
3.9
Askgamblers Casino
8.05
Casinomeister
6.4
ThePOGG
6.7

Gambling Portal Statuses

LCB

No Status

Askgamblers

Very Good

Casinomeister

Reservation

Online Casino City

No Status

Our Take

Askgamblers status is “Very Good,” and this portal rates the place to bet and win eight out of ten. CasinoMeister’s status is “Accredited,” and ratings there reach eight out of ten. LCB’s opinion is four out of five, while the POGG Rating is only five out of ten.

Comments from the registered members are in 63% of cases positive. Only 31% comprise complaints, half of which are related to money. These issues are successfully resolved in 80% of cases by help desk representatives via live chat, e-mail, and phone.

About 50% of visitors have to wait from one to three days for their payouts, and only for 33% of them the expectation time extends to four to nine days. Complaints that fail to be resolved by the managers can be taken to the eCOGRA supervising authority.

Promotions and Bonuses
Section Rating  

3.2 /5

Total Bonus

+ 20 FS

€1500

Key Facts - Casino - Mate Bonus Review

  • Bonus Codes:

    No promo code is required in order to be eligible for the bonuses. The redemption procedure is triggered automatically after depositing.

  • Cashable:

    Offers are cashable upon completion of the wagering requirements.

  • Free Spins Availability:

    This promotion can be the part of the welcome bonus.

  • Game Contribution:

    Slots and arcades count 100% towards the wagering requirements of 50xB. Table games contribute from 2% to 8%, and rollover requirements are from 625xB to 2500xB, while video poker contributes only 2%, leading to 2500xB.

Play-through Requirement and Bonus Structure

Info

Free Play Bonus

  • 4%
  • €100
  • 50XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after fulfilling terms

Info

First Deposit Bonus

  • 100%
  • €200
  • 50XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info

Second Deposit Bonus

  • 50%
  • €300
  • 50XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info

Third Deposit Bonus

  • 50%
  • €400
  • 50XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info

Fourth Deposit Bonus

  • 50%
  • €500
  • 50XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Our Take

Promotions include sign up offers, free spins, daily bonuses, extra cash, and a loyalty program. The welcome bonus covers the first few deposits. In addition to cash match, free spins and 250 loyalty points can be available. The wagering requirements are fairly stringent, though, with the bonus having to be played through 50x within 14 days.

Active regulars can take advantage of loyalty points, which are called C-Bucks. These are accumulated every time a game is played, and can be exchanged later for cash, free spins, bonuses, and tournament tickets.

Games and Software
Section Rating  

4.8 /5

Downloadable Software

Provider

Microgaming

Popularity

3 (used by 55 out of 988 casinos)

Game Speed

Medium (BlackJack 15 hpm, Roulette 25 spm, Videoslots 27 spm)

PC Performance

Heavy (CPU 20%, Ram 450MB, HDD 500MB)

Number of games

568 (Slots: 426, Video Poker: 58, Table Games: 67, Arcade and Variety: 17)

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Microgaming 436
Total436

Software

Supported Softwares
Android IOS Windows

Popular Games on Casino - Mate

Our Take

There are about 450 games of all types. The best representation is for video poker, with about 16 versions to choose from. Also, the selection of table games is wide and versatile. This location is powered entirely by Microgaming, including the live dealer. Users can enjoy the entire game catalogue by downloading the software, while the selection of instant play entertainment is a bit more limited.

The browser-based version offers the following lobby subcategories:

  • Online pokies, with detailed filters for the quantity of reels, lines, and way-wins. Via slots, players can go back in time to witness the early movie stars and ultimate glamour of Hollywood with the Golden Era reeled machine, experience the battle for survival in the cruel times of the Game of Thrones saga, get to know the characters in Immortal Romance and learn their story, or become heroes of Thunderstruck – one of Microgaming’s undoubted hits.

  • Online blackjack.

  • Online roulette.

  • Online Craps.

  • Online baccarat.

  • Online video poker, including Aces and Eights, Deuces Wild, Double Joker, Tens or Better, Joker Poker, and other variations.

  • Progressive jackpots.

  • Table games, from 3 Card Poker to Pai Gow and Pontoon.