The Virtual Casino
- Licensing authorityCosta Rica
- Dispute resolverCentral Dispute System
Ex Company |
Virtual Casino Group
|
Casino Web Site English
Targeted Countries
No restrictions specified
Virtual Casino was launched in 2002. It holds a gaming license issued in Costa Rica, and is only available in English. The owner is Virtual Casino Group, which powers all its websites by Realtime Gaming. This allows players from the USA to register. Despite a history of questionable practices and reviews ever since it began operating, the company is still a success, and its portfolio includes more than ten gambling destinations. Among these are Cool Cat, Vegas Strip, Wild Vegas, Palace of Chance, Ruby Slots, and more.
The majority of customers of the reviewed brand are from the USA, Germany, Australia, the Philippines, and Vietnam. Most other countries around the world are accepted. Depending on player preference, there are options to use instant play or download the client. The downloadable version contains the entire collection of games, while the Flash player mode is slightly smaller. The entertainment is also adapted to portable devices and runs instantly and smoothly on the majority of modern smartphones and tablets.
Registration includes three steps, which require account details, personal data, and address details. Sign-up can be made during installation, or online from desktops and portable gadgets.
Current Casino Time22:49 (UTC-5)
Live chatRegistered players only
24/7 supportYes
Website FAQsYes
International+506-290-8929
UK+44-800-917-5205
Canada US+1-866-968-7946
Other countries
InternationalUnknown
UKUnknown
Canada US+1-888-579-4555
Other countries Unknown
TitleUnknown
Street & NumberUnknown
CityUnknown
Country
Post CodeUnknown
ProcedureComplaints submitted to CDS and resolved by casino
Latestcasinobonuses Not represented
Casinomeister Representative
Askgamblers Representative
Facebook Active Page
Currencies USD
Advertised payout time
To e-wallets from 3 to 8 Business days
By cheque from 3 to 8 Business days
Of that, reversal period Unknown
Reported payout time
For this casino from 31 to 61 days, median is 31 days
For all associated casinos from 5 to 110 days, median is 40 days
KeyToCasino estimated payout time
To e-wallets from 4 to 76 days, best guess 37 days
Non-payment risk 31%
Max cashout one time 2000
Max cashout monthly 8000
Withdrawal Min The minimum withdrawal amount is $100 ( $500 for Wire Transfer)
Max cashout details Max cash-out is 2,000.00 per week. Weekly payments will be higher for VIP players.
The only accepted currency is USD, but there is the virtual alternative of Bitcoins. Deposit and withdrawal methods are not diverse, either. The list of options includes Visa and MasterCard cards, Neteller and Bitcoin e-wallets, and wire transfer. Bank check can be used for cash-outs.
The maximum single transaction limit is USD 2,000, and no more than USD 8,000 is allowed per month. These limits can be higher for everyone with VIP status. While the advertised payout time is from three to eight days, actual cash-outs take much longer. There have even been complaints about waiting for money for over 30 days. The estimated non-payment risk is 31%.
Withdrawal Fees All withdrawals may incur a processing fee of up to $40, depending on the payment processor and/or withdrawal amount
Deposits Checks will be voided in 30 days of receipt if not deposited
Most gambling portals share negative reviews. AskGamblers gives 3 out of 10 on the scale of reliability. LCB sends the operator onto the warning list and rates it at 1 out of 5. It is blacklisted and labeled “Rogue” by several other influential sources, and rated at 2 out of 10 at The POGG Rating.
Only 24% of feedback from registered clients is positive, which is due to a decent collection of bonuses, and good helpdesk assistance. Representatives are available 24/7 in live chat, and also respond by phone and email. Of the 72% complaints, the majority are due to slow payouts, or non-payment. Around 62% of problems are solved by the support group.
Being a new user is a rewarding experience for those who deposit big because there is a 1000% bonus package. It allows a 800% match on the initial deposits, which start from a minimum of USD 30. Those who claim the first part of the offer are entitled to 100% cashback. If the deposit is above USD 100, a 100% VIP match and VIP status are added to the menu. All bonuses should be rolled over 30x.
Privileged gamers can progress through five stages, which include Red, Black, Green, Gold, and Blue labels. Each one includes unique benefits, such as higher deposit and withdrawal limits, monthly cashback, higher conversion rates for loyalty points, personalized bonus offers, and more. More options for those who are interested in different loyalty programs are listed here.
Provider | Realtime Gaming |
Popularity | 2 (used by 62 out of 930 casinos) |
Game Speed | Medium (BlackJack 16 hpm, Roulette 8 spm, Videoslots 42 spm) |
PC Performance | Light (CPU 15%, Ram 200MB, HDD 100MB) |
Number of games | 190 (Slots: 115, Video Poker: 60, Table Games: 8, Arcade and Variety: 7) |
Providers | Total | ||||
---|---|---|---|---|---|
![]() | 96 |
Total | 96 |
Mobile Version Available
Realtime Gaming provides more than 120 games of all types, except for live dealer. The online lobby is filtered by new games, slots, table games, video poker, and specialty games.
Fans of RTG know that the selection of slot machines is decent. Aztec Treasures is among the most popular and favorite of progressive releases, while there are also Cash Bandits, Crazy Vegas, Crystal Waters, and plenty of other video and classic reels.
The table games collection is smaller, consisting mostly of blackjack and table poker types, such as Pai Gow and Tri Card poker, and European and Perfect Pairs Blackjack. Baccarat, craps, and American Roulette are also available for betting.
There are more than ten video poker options, among them Joker Poker, Double Double Jackpot Poker, Deuces Wild, 777’s Wild, and more. Arcades are scarce, and provide only keno and scratch cards.