Sun Palace Casino

Key Rating

3.3/5

Key Rating

3.31

Section Rating

Ownership and Associations

2.34

Software Providers

3.8

Games and House Advantage

4.56

Promotions and Bonuses

3.64

Countries and Languages

1.96

Banking and Payouts

1.68

Contacts and Support

3.48

Supervising Authorities

2.7

Standings at Gambling Portals

2.23

Player Experiences

3.3
1st of   184  casinos accepting   United States: Virginia

Supervision

  • SUPERVISION
    Panama
  • Dispute resolver
    Central Dispute System

Sun Palace Casino Review — Main Takes

Sun Palace Casino online belongs to one of the most experienced owners in the industry, offering the following among its services:

  • Classic Platform

    Launched more than ten years ago on downloadable software, the installation option remains.

  • Modern Adaptation

    Those who don’t want to download the software can play straight from their browsers.

  • Portable Gaming

    A mobile mode allows on-the-go bets and wins.

  • Diverse First Deposit Bonuses

    There are at least four variations to choose from for newly-registered players, including no-deposit options.

  • Mono-Soft Library

    All games are powered by Real Time Gaming, which makes it possible for players from the USA to register as well.

  • Well-Stocked Library

    All cohorts are featured in the lobby.

Latest casino news

General Information
Section Rating  

2.8 /5

Main

Associated Companies
Affiliate Program
Mainstreet Affiliates
Licensed in
Panama
Year Established
2002 

Associated Casinos

Titles
Average rating
2.83
Partner Casino Restrictions
One no-deposit bonus per casino group

Additional Betting Options

Associated Companies
  • None

Languages Supported

Casino Web Site
English

Country Limitations for United States: Virginia

Registration Restrictions

No restrictions specified

Other Conditions
Increased to 45% Weekly bonus with using MST Gift Cards or Money Order for depositsUnited States

Targeted Countries

Notes

Countries that are restricted from online gaming automatically will be verified due to Internet IP addresses

Contacts and Support

Current Casino Time

07:27 (UTC-6)

Live chat

Yes

24/7 support

Yes

Website FAQs

Yes

Email

General email

Send an Email

Feedback Form

None

VIP email

None

Other email

Send an Email

Mail Adress

Title

Park Lane Services Ltd.

Street & Number

35 Vine Street

City

London

Country

United Kingdom

Post Code

EC3N 2AA

Complaints Handling Procedure

Procedure

Complaints submitted to CDS and resolved by casino

Licensing Authority

Location

Panama

License Name

Panama Gaming Control Board (Junta de Control de Juegos)

Complain

None

Postal Address
None
Phone

None

Fax

None

Email

None

Web Site

Unknown

Note
None

Supervising Organizations

eCOGRA

Not Accepted

IBAS

Not Accepted

Other Organizations

CDS

Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
Read more in Glossary

lcb.org

Representative

Casinomeister

PAB

Askgamblers

Representative

Other

Facebook

Inactive Page

Our Take

Sun Palace was launched in 2002. Its owner is Main Street Vegas Group, which is considered to be among the long-time runners in the industry. All its websites, including the one reviewed here, have gaming licenses issued in Panama. The portfolio includes SlotPlus, Las Vegas USA, Old Havana, and a few other virtual gambling destinations. All of them work on software provided by Real Time Gaming.

The only language available is English, and the targeted country is the USA. Aside from residents of the USA, most of the remaining traffic comes from German, Bulgaria, Slovakia, and France. The possibilities of the gaming license allow for many other countries to join, as well.

Three ways to game are provided. The first and classic one is the downloadable client, the shortcut to the complete selection of entertainment, and a mostly automatic installation. Upon its completion, users can sign up. Instant bet and play is also possible from the browser, which requires a Flash player and offers a slightly smaller choice of games. Finally, there is the mobile adaptation, which allows anytime anywhere gambling, but has the most limited library of the three options. The majority of modern portable gadgets are compatible with this version.


Registration can be made not only during download, but also online and from smartphones and tablets.

Banking and Payouts
Section Rating  

1.7 /5

Payment Methods for United States: Virginia

Bank Transfer
Voucher
Credit Card
Currencies
USD  

Payout Times

Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
Read more in Glossary
from 0 to 2 Calendar days
By cheque
from 5 to 14 Calendar days
Of that, reversal period

Unknown

Reported payout time
For this casino
from 3 to 3 days, median is 3 days
For all associated casinos

from 3 to 90 days, median is 15 days

KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
Read more in Glossary
To e-wallets
from 1 to 49 days, best guess 5 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
Read more in Glossary
36%

Limits

Max cashout one time

5000

Max cashout monthly

20000

Withdrawal Min

Minimum withdrawal is 10 USD by Neteller, 400 USD by check via courier, 100 USD by other oayment methods

Max cashout details

Max withdrawal per event is 400 USD by check via regular mail,1250 USD by ACH, 5000 USD by Neteller, 2500 USD by other payment methods

Deposit Min

Min deposit is 1 USD by Money Order, 5 USD by MST Gift Cards, 20 USD by credit/debit cards, 10 USD by other deposit methods

Deposit Max

Max deposit per event is 500 USD by MST Gift cards,870 USD by Money Order, 999 USD by ClickandBuy, 2500 USD by Neteller, 5000 USD by other deposit methods

Max cashout details

Max withdrawal per week depend on player class: the lowest regular class may cash out a maximum of 1000 USD per week, the highest diamond class - 5000 USD per week

Fees

Player Activity

Deposit must be played through the 5 times to avoid unspecified fee

Our Take

Deposits and withdrawals are possible only in US dollars, and ways to pay include one e-wallet, a few major credit and debit cards, and MST Gift Card vouchers. Bank check is another option for withdrawals, and there is always offline bank transfer. The minimum accepted deposit amount is from USD 5 to USD 20, depending on the method selected.

 

All payouts start from a minimum of USD 10 to e-wallets to no less than USD 400 by bank check, and USD 100 by other methods. Cash-outs are limited to USD 5,000 per week for privileged members, while all others can claim as much as USD 1,000, with USD 20,000 being the highest possible payout per month.

 

The advertised payout time is from one to two business days. From five to fourteen are required for those claiming money by check. On average the actual withdrawal time is five days, although there have been cases where players have needed to wait for 49 days. The estimated risk of non-payment is 36%, which is not above average, but still rather high.

Web Reputation
Section Rating  

2.8 /5

Gambling Portal Ratings

LCB
3.4
Askgamblers Casino
4.96
ThePOGG
1.48

Gambling Portal Statuses

LCB

No Status

Askgamblers

No Status

Casinomeister

Not Listed

Online Casino City

No Status

Our Take

This casino’s reputation online is good. The majority of portals leave positive reviews and high statuses. AskGamblers and the POGG Rating are the only two sources that published 3 and 2 out of 10, CasinoAdvisor rates it at 9 out of 10, while LCB’s verdict is 4 out of 5.


Registered gamers enjoy the quality of the software, but criticize slow payouts. Ways to solve problems include contacting the helpdesk via 24/7 live chat, phone, or email, or submitting complaints to the CDS.

Promotions and Bonuses
Section Rating  

3.6 /5

Total Bonus

$14825

Key Facts - Sun Palace Casino Bonus Review

  • No-Deposit Bonus:

    One of the four sign-up options is USD 20 free on all slot machines.

  • Promo Codes:

    Some offers do not require bonus codes, and for those that do, we have listed all the necessary codes in this review.

  • Game Contribution:

    Slots and arcade games count 100% toward the rollover terms. Table games contribute up to 100%. Video pokers contribute around 44% to the wagering requirements.

  • Cashable:

    All offers are cashable if the wagering requirements are completed on time.

Play-through Requirement and Bonus Structure

Info
  • 400%
  • $10000
  • 50XBD
400BONUS
Copy to Clipboard
Info
  • 150%
  • $3000
  • 40XBD
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after deposit

Info

Quick Verification

  • N/A
  • $20
  • 70XB
Bonus Code

No bonus code required.

Redemption Procedure: Contacting support after fulfilling terms

Info

MST & Money Order Promotion

Ongoing Bonus - Option 2

Coupon Codesfor USA and Canada: MST201475N , MST201450N

  • 50%
  • $50
  • 40XBD
MST201450OCN
Copy to Clipboard
Info

Weekly Promotions

Weekly Bonus - Option 1

Coupon Codes for USA and Canada:WEEKLY2014N

  • 35%
  • $175
  • 40XBD
WEEKLY2014OCN
Copy to Clipboard
Info

Thank God It's Saturday

Weekly Bonus - Option 2

Coupon Code for USA and Canada:TGIS2014N

  • 95%
  • $95
  • 40XBD
TGIS2014OCN
Copy to Clipboard
Info

Super Sunday

Weekly Bonus - Option 3

Coupon Codes for USA and Canada:SUPERS2014TMN , SUPERS2014N

  • 45%
  • $150
  • 40XBD
SUPERS2014OCN
Copy to Clipboard
Info

Match Up Monday Bonus

Weekly Bonus - Option 4

Coupon Code for USA and Canada:MATCHM2014N

  • 100%
  • $200
  • 40XBD
MATCHM2014OCN
Copy to Clipboard
Info

Monday Cash Back Privilege

  • 20%
  • $500
  • 0XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after fulfilling terms

Info

Freaky Friday

Daily Bonus - Option 1

Coupon Code for USA and Canada:FREAKYF2014N

  • 50%
  • $200
  • 40XBD
FREAKYF2014OCN
Copy to Clipboard
Info

Wild Wednesday

Daily Bonus - Option 2

Coupon Codes for USA and Canada:WILDW2014TMN , WILDW2014N

  • 60%
  • $300
  • 40XBD
WILDW2014OCN
Copy to Clipboard
Info
  • N/A
  • $20
  • 40XB
Bonus Code

No bonus code required.

Redemption Procedure: Automatically after fulfilling terms

Info

Thirsty Thursday

Ongoing Bonus - Option 3

Coupon Codes for USA and Canada:THIRSTYT2014N

  • 95%
  • $95
  • 40XBD
THIRSTYT2014OCN
Copy to Clipboard

Our Take

The first deposit offer for newly registered players is either a deposit or a no-deposit bonus, and there are options for wagering. The most popular is a 400% match up to USD 10,000, which should be rolled over only on slot machines and arcade games, and has no withdrawal limitations. The wagering requirements are hard, at 50xB.

Those who want to add blackjack and video pokers to the mix should claim another offer – a 150% match up to USD 10,000. To be eligible for this promotion, software has to be downloaded and installed. Blackjack fans can also claim a 150% match for online play. Both these promotions have to be wagered from 50xB to 90xB, depending on the status of the player on the VIP program, with 90X being the requirement for those who have no privileges.


Aside from welcomes, there are ongoing promotions. These include double match-up and cashback on Mondays, bonuses from 250% to 300% on Tuesdays and Wednesdays, free spins on Thursdays, and a variety of possibilities on Fridays and weekends.

Games and Software
Section Rating  

4.2 /5

Downloadable Software

Provider

Realtime Gaming

Popularity

2 (used by 61 out of 991 casinos)

Game Speed

Medium (BlackJack 16 hpm, Roulette 8 spm, Videoslots 42 spm)

PC Performance

Light (CPU 15%, Ram 200MB, HDD 100MB)

Number of games

203 (Slots: 120, Video Poker: 60, Table Games: 16, Arcade and Variety: 7)

Instant-Play Software

Sort by:

Providers Total SlotsTable GamesVideo PokerArcade & Variety
Realtime Gaming 87
Total87

Software

Supported Softwares
Android IOS Windows

Popular Games on Sun Palace Casino

Our Take

Real Time Gaming supplies the library of Sun Palace with over 200 games, and all cohorts are represented.

 

Slot selection is impressively big, and there are plenty of video, 3-Reel, and progressive options. New releases are being added to the mix on a regular basis. To name just a few of the popular games, there are Mermaid Queen, Polar Explorer, Hairway to Heaven, and Loch Ness Loot.

 

Asides from baccarat and craps, the collection of table games includes a variety of blackjack, poker, and roulette variations. Pai Gow, Caribbean Draw, Texas Hold’em, and Tri Card are just a few of the table poker variants. Perfect Pair, Pontoon, European, and Face Up 21 are among the possible blackjack options. French, European, and Multiplayer are possibilities for roulette fans.


There is a decent choice of video pokers, as well, with Bonus Poker, 7 Studpoker, All America, Aces and Eights, and more. Arcades feature bingo, keno, and scratch cards.