Sun Palace Casino

 Key Rating: 3.3

Key Rating3.31

Section Ratings:

Ownership and Associations2.34

Software Providers3.8

Games and House Advantage4.57

Promotions and Bonuses3.64

Countries and Languages1.96

Banking and Payouts1.68

Contacts and Support3.48

Supervising Authorities2.7

Standings at Gambling Portals2.23

Player Experiences3.32

  (1st of 164 casinos casinos accepting United States: Virginia )
 
  • Software
  • VA Targeted
    United States: Virginia is a targeted country. Click the icon to play.
  • 400%
    $10000     Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:122
    Table Games:9
    Video Poker:14
    Arcade and Variety:5
    Game Variety
  • Fast Pay
    Estimated payout time is 5 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Unsupervised
    This casino is not accredited by any authority which accepts and actively pursues players' complaints. Click the icon for more details.
Visit Casino
 
  • Licensing authorityPanama
  • Dispute resolverCentral Dispute System
 

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Sun Palace Casino Review — Main Takes
Sun Palace Casino online belongs to one of the most experienced owners in the industry, offering the following among its services:
  • Classic Platform
    Launched more than ten years ago on downloadable software, the installation option remains.
  • Modern Adaptation
    Those who don’t want to download the software can play straight from their browsers.
  • Portable Gaming
    A mobile mode allows on-the-go bets and wins.
  • Diverse First Deposit Bonuses
    There are at least four variations to choose from for newly-registered players, including no-deposit options.
  • Mono-Soft Library
    All games are powered by Real Time Gaming, which makes it possible for players from the USA to register as well.
  • Well-Stocked Library
    All cohorts are featured in the lobby.
 
General Information
Section Rating: 2.8  
 

Main

Associated Companies
Affiliate Program
Mainstreet Affiliates  
Licensed in
Panama
Year Established
2002 

Associated Casinos

Titles
Average rating
2.83
Partner Casino Restrictions
One no-deposit bonus per casino group

Additional Betting Options

  • None

Other

  • None

Languages Supported

Casino Web Site English

Targeted Countries

Targeted Countries United States

Country Limitations for United States: Virginia

Registration Restrictions No restrictions specified

Other Conditions

Increased to 45% Weekly bonus with using MST Gift Cards or Money Order for depositsUnited States

Notes

Countries that are restricted from online gaming automatically will be verified due to Internet IP addresses

Our Take

Sun Palace was launched in 2002. Its owner is Main Street Vegas Group, which is considered to be among the long-time runners in the industry. All its websites, including the one reviewed here, have gaming licenses issued in Panama. The portfolio includes SlotPlus, Las Vegas USA, Old Havana, and a few other virtual gambling destinations. All of them work on software provided by Real Time Gaming.

 

The only language available is English, and the targeted country is the USA. Aside from residents of the USA, most of the remaining traffic comes from German, Bulgaria, Slovakia, and France. The possibilities of the gaming license allow for many other countries to join, as well.

 

Three ways to game are provided. The first and classic one is the downloadable client, the shortcut to the complete selection of entertainment, and a mostly automatic installation. Upon its completion, users can sign up. Instant bet and play is also possible from the browser, which requires a Flash player and offers a slightly smaller choice of games. Finally, there is the mobile adaptation, which allows anytime anywhere gambling, but has the most limited library of the three options. The majority of modern portable gadgets are compatible with this version.


Registration can be made not only during download, but also online and from smartphones and tablets.

Contacts and Support

General

Current Casino Time07:20 (UTC-6)

Live chatYes

24/7 supportYes

Website FAQsYes

Phone

International

UK

Canada US

Other countries

General emailSend an Email

Feedback Form None

VIP email None

Other emailSend an Email

Fax

InternationalUnknown

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Adress

TitlePark Lane Services Ltd.

Street & Number35 Vine Street

CityLondon

CountryUnited Kingdom

Post CodeEC3N 2AA

Complaints Handling Procedure

ProcedureComplaints submitted to CDS and resolved by casino

Licensing Authority

Location Panama

License Name Panama Gaming Control Board (Junta de Control de Juegos)

Complain None

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted


Other Organizations CDS

Gambling Portals 

Latestcasinobonuses Representative

Casinomeister PAB

Askgamblers Representative

Other

Facebook Inactive Page

 
Banking and Payouts
Section Rating: 1.7  
 

Payment Methods for United States: Virginia

Show all Payment Methods

Currencies USD  

Payout Times

Advertised payout time

To e-wallets  from 0 to 2 Calendar days

By cheque from 5 to 14 Calendar days

Of that, reversal period Unknown

Reported payout time

For this casino from 3 to 3 days, median is 3 days

For all associated casinos from 3 to 90 days, median is 15 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 49 days, best guess 5 days

Non-payment risk  36%

Limits

Max cashout one time 5000

Max cashout monthly 20000

Withdrawal Min Minimum withdrawal is 10 USD by Neteller, 400 USD by check via courier, 100 USD by other oayment methods 

Max cashout details Max withdrawal per event is 400 USD by check via regular mail,1250 USD by ACH, 5000 USD by Neteller, 2500 USD by other payment methods 

Deposit Min Min deposit is 1 USD by Money Order, 5 USD by MST Gift Cards, 20 USD by credit/debit cards, 10 USD by other deposit methods 

Deposit Max Max deposit per event is 500 USD by MST Gift cards,870 USD by Money Order, 999 USD by ClickandBuy, 2500 USD by Neteller, 5000 USD by other deposit methods 

Max cashout details Max withdrawal per week depend on player class: the lowest regular class may cash out a maximum of 1000 USD per week, the highest diamond class - 5000 USD per week 

Our Take

Deposits and withdrawals are possible only in US dollars, and ways to pay include one e-wallet, a few major credit and debit cards, and MST Gift Card vouchers. Bank check is another option for withdrawals, and there is always offline bank transfer. The minimum accepted deposit amount is from USD 5 to USD 20, depending on the method selected.

 

All payouts start from a minimum of USD 10 to e-wallets to no less than USD 400 by bank check, and USD 100 by other methods. Cash-outs are limited to USD 5,000 per week for privileged members, while all others can claim as much as USD 1,000, with USD 20,000 being the highest possible payout per month.

 

The advertised payout time is from one to two business days. From five to fourteen are required for those claiming money by check. On average the actual withdrawal time is five days, although there have been cases where players have needed to wait for 49 days. The estimated risk of non-payment is 36%, which is not above average, but still rather high.

Fees

Player Activity Deposit must be played through the 5 times to avoid unspecified fee

Other

 
Web Reputation
Section Rating: 2.8  
 

Player Experience Summary 

Player Experience Details

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusNot Listed
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take

This casino’s reputation online is good. The majority of portals leave positive reviews and high statuses. AskGamblers and the POGG Rating are the only two sources that published 3 and 2 out of 10, CasinoAdvisor rates it at 9 out of 10, while LCB’s verdict is 4 out of 5.


Registered gamers enjoy the quality of the software, but criticize slow payouts. Ways to solve problems include contacting the helpdesk via 24/7 live chat, phone, or email, or submitting complaints to the CDS.

 
Promotions and Bonuses
Section Rating: 3.6  
 
 
*Total Bonus:  $14825
 
 

Key Facts - Sun Palace Casino Bonus Review

  • No-Deposit Bonus: One of the four sign-up options is USD 20 free on all slot machines.
  • Promo Codes: Some offers do not require bonus codes, and for those that do, we have listed all the necessary codes in this review.
  • Game Contribution: Slots and arcade games count 100% toward the rollover terms. Table games contribute up to 100%. Video pokers contribute around 44% to the wagering requirements.
  • Cashable: All offers are cashable if the wagering requirements are completed on time.
 

Play-through Requirement and Bonus Structure

  • Welcome Bonus 
  • Cashable
  • 400%
  • $10000
  • 50XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown
  • SIGN UP BONUS 
  • Cashable
  • 150%
  • $3000
  • 40XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown

  • Special

  • Bonus Code
  • Quick Verification 
  • Cashable
  • N/A
  • $20
  • 70XB
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown

  • Ongoing Bonus - Option 2

  • Coupon Cod...
  • Bonus Code
  • MST & Money Order Promotion 
  • Cashable
  • 50%
  • $50
  • 40XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown

  • Weekly Bonus - Option 1

  • Coupon Cod...
  • Bonus Code
  • Weekly Promotions 
  • Cashable
  • 35%
  • $175
  • 40XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown

  • Weekly Bonus - Option 2

  • Coupon Cod...
  • Bonus Code
  • Thank God It's Saturday 
  • Cashable
  • 95%
  • $95
  • 40XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown

  • Weekly Bonus - Option 3

  • Coupon Cod...
  • Bonus Code
  • Super Sunday 
  • Cashable
  • 45%
  • $150
  • 40XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown

  • Weekly Bonus - Option 4

  • Coupon Cod...
  • Bonus Code
  • Match Up Monday Bonus 
  • Cashable
  • 100%
  • $200
  • 40XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown

  • Cash Back Bonus

  • Bonus Code
  • Monday Cash Back Privilege 
  • Cashable
  • 20%
  • $500
  • 0XB
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown

  • Daily Bonus - Option 1

  • Coupon Cod...
  • Bonus Code
  • Freaky Friday 
  • Cashable
  • 50%
  • $200
  • 40XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown

  • Daily Bonus - Option 2

  • Coupon Cod...
  • Bonus Code
  • Wild Wednesday 
  • Cashable
  • 60%
  • $300
  • 40XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown
  • Refer a Friend 
  • Cashable
  • N/A
  • $20
  • 40XB
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown

  • Ongoing Bonus - Option 3

  • Coupon Cod...
  • Bonus Code
  • Thirsty Thursday 
  • Cashable
  • 95%
  • $95
  • 40XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown

Our Take

The first deposit offer for newly registered players is either a deposit or a no-deposit bonus, and there are options for wagering. The most popular is a 400% match up to USD 10,000, which should be rolled over only on slot machines and arcade games, and has no withdrawal limitations. The wagering requirements are hard, at 50xB.

 

Those who want to add blackjack and video pokers to the mix should claim another offer – a 150% match up to USD 10,000. To be eligible for this promotion, software has to be downloaded and installed. Blackjack fans can also claim a 150% match for online play. Both these promotions have to be wagered from 50xB to 90xB, depending on the status of the player on the VIP program, with 90X being the requirement for those who have no privileges.


Aside from welcomes, there are ongoing promotions. These include double match-up and cashback on Mondays, bonuses from 250% to 300% on Tuesdays and Wednesdays, free spins on Thursdays, and a variety of possibilities on Fridays and weekends.

 
Games and Software
Section Rating: 4.2  
 

Downloadable Software

Provider Realtime Gaming
Popularity 2 (used by 61 out of 965 casinos)
Game Speed  Medium (BlackJack 16 hpm, Roulette 8 spm, Videoslots 42 spm)
PC Performance  Light (CPU 15%, Ram 200MB, HDD 100MB)
Number of games 203 (Slots: 120, Video Poker: 60, Table Games: 16, Arcade and Variety: 7)

Instant-Play Software

ProvidersTotal
Realtime Gaming Realtime Gaming 87
Total87

Mobile Software

Mobile Version Available

Popular Games on Sun Palace Casino

 

Our Take

Real Time Gaming supplies the library of Sun Palace with over 200 games, and all cohorts are represented.

 

Slot selection is impressively big, and there are plenty of video, 3-Reel, and progressive options. New releases are being added to the mix on a regular basis. To name just a few of the popular games, there are Mermaid Queen, Polar Explorer, Hairway to Heaven, and Loch Ness Loot.

 

Asides from baccarat and craps, the collection of table games includes a variety of blackjack, poker, and roulette variations. Pai Gow, Caribbean Draw, Texas Hold’em, and Tri Card are just a few of the table poker variants. Perfect Pair, Pontoon, European, and Face Up 21 are among the possible blackjack options. French, European, and Multiplayer are possibilities for roulette fans.


There is a decent choice of video pokers, as well, with Bonus Poker, 7 Studpoker, All America, Aces and Eights, and more. Arcades feature bingo, keno, and scratch cards.

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